The Vitamin Shoppe Reviews - 40,377 Review - 9.4/10
2023
Winner
Circle of
Excellence
13 years
The Vitamin Shoppe Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 501 - 520 of 40,377
Online Shopper
Site Experience Feedback
Nov 24, 2024
The site was easy and user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
May
Site Experience Feedback
Nov 24, 2024
Great fast shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gaby
Site Experience Feedback
Nov 24, 2024
Everything was good. I used my phone to purchase so I have to scroll up or down to fill my information. In general it was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TJ
Site Experience Feedback
Nov 24, 2024
I wish it was easier to browse clearance items- aka if there was a clearance tab that would be helpful
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
Good as expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Becky
Site Experience Feedback
Nov 24, 2024
I had easy access to items and the descriptions were clear and easy to understand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nealdo
Site Experience Feedback
Nov 24, 2024
It was very easy to navigate the website to find what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe Beck
Site Experience Feedback
Nov 24, 2024
Easiest website ever used even the survey was easy, every website should be this way easy to navigate easy to check out. Everything was easy in the price the price you cannot beat.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Toadally51
Site Experience Feedback
Nov 24, 2024
It was easy to order because I knew what I wanted and search bar brought several choices. I will know better once I take product and see how works and I come for other products I can do a better survey. The specials made me act today & reviews on products. I bought a second bottle to get free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Alpha
Site Experience Feedback
Nov 24, 2024
I always able find what I need and good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Coach Tony’Yo
Site Experience Feedback
Nov 24, 2024
The Vitamin Shoppe online site is one of the easiest I have ever experienced. It is easy to search for items, easy to compare items, and very easy to checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
V
Site Experience Feedback
Nov 24, 2024
It’s great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hyegirl
Site Experience Feedback
Nov 24, 2024
Your website is user friendly, however the app is not.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dcon
Site Experience Feedback
Nov 24, 2024
I've always had a pleasant shopping experience, the staff is always friendly and helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kevin
Site Experience Feedback
Nov 24, 2024
Finding the location near me was difficult. Checking out seemed like my payment processed with Apple Pay. However, the store had no record of my purchase when I arrived. So I reprocessed the order, added additional information, and the order arrived.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kylek
Site Experience Feedback
Nov 24, 2024
Great experience, easy to navigate website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JohnK
Site Experience Feedback
Nov 24, 2024
Just right
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Matt
Site Experience Feedback
Nov 24, 2024
Always easy to use, great deals and everything I need at my fingertips.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Arias
Site Experience Feedback
Nov 24, 2024
The display of what is in discount and what is in sale is great.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Pmini
Site Experience Feedback
Nov 24, 2024
Quick!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »