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The Vitamin Shoppe Reviews - 40,377 Review - 9.4/10

Nov 27, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 501 - 520 of 40,377

Online Shopper

Site Experience Feedback

Nov 24, 2024

The site was easy and user friendly

May

Site Experience Feedback

Nov 24, 2024

Great fast shipping!

Gaby

Site Experience Feedback

Nov 24, 2024

Everything was good. I used my phone to purchase so I have to scroll up or down to fill my information. In general it was easy.

TJ

Site Experience Feedback

Nov 24, 2024

I wish it was easier to browse clearance items- aka if there was a clearance tab that would be helpful

Online Shopper

Site Experience Feedback

Nov 24, 2024

Good as expected

Becky

Site Experience Feedback

Nov 24, 2024

I had easy access to items and the descriptions were clear and easy to understand.

Nealdo

Site Experience Feedback

Nov 24, 2024

It was very easy to navigate the website to find what I wanted

Joe Beck

Site Experience Feedback

Nov 24, 2024

Easiest website ever used even the survey was easy, every website should be this way easy to navigate easy to check out. Everything was easy in the price the price you cannot beat.

Toadally51

Site Experience Feedback

Nov 24, 2024

It was easy to order because I knew what I wanted and search bar brought several choices. I will know better once I take product and see how works and I come for other products I can do a better survey. The specials made me act today & reviews on products. I bought a second bottle to get free shipping

Alpha

Site Experience Feedback

Nov 24, 2024

I always able find what I need and good prices

Coach Tony’Yo

Site Experience Feedback

Nov 24, 2024

The Vitamin Shoppe online site is one of the easiest I have ever experienced. It is easy to search for items, easy to compare items, and very easy to checkout

V

Site Experience Feedback

Nov 24, 2024

It’s great

Hyegirl

Site Experience Feedback

Nov 24, 2024

Your website is user friendly, however the app is not.

Dcon

Site Experience Feedback

Nov 24, 2024

I've always had a pleasant shopping experience, the staff is always friendly and helpful.

Kevin

Site Experience Feedback

Nov 24, 2024

Finding the location near me was difficult. Checking out seemed like my payment processed with Apple Pay. However, the store had no record of my purchase when I arrived. So I reprocessed the order, added additional information, and the order arrived.

Kylek

Site Experience Feedback

Nov 24, 2024

Great experience, easy to navigate website

JohnK

Site Experience Feedback

Nov 24, 2024

Just right

Matt

Site Experience Feedback

Nov 24, 2024

Always easy to use, great deals and everything I need at my fingertips.

Arias

Site Experience Feedback

Nov 24, 2024

The display of what is in discount and what is in sale is great.

Pmini

Site Experience Feedback

Nov 24, 2024

Quick!