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The Vitamin Shoppe Reviews - 40,377 Review - 9.4/10

Nov 27, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 461 - 480 of 40,377

Auntie D

Site Experience Feedback

Nov 24, 2024

I sometimes have trouble using my account to checkout

Online Shopper

Site Experience Feedback

Nov 24, 2024

Easy to navigate the website and found what i was looking for

Ss

Site Experience Feedback

Nov 24, 2024

Everything easy

rk124

Site Experience Feedback

Nov 24, 2024

Well designed website. UX is good. Shopping was seamless. No errors. But the mobile app errored out. You can improve on search and filters, there is scope to do better.

Dee

Site Experience Feedback

Nov 24, 2024

Website is user friendly

Raybo

Site Experience Feedback

Nov 24, 2024

I was happy to find the product was on sale and that I also was able to receive an extra 20% off for Black Friday. The product is now waiting for me to pick up.

DW

Site Experience Feedback

Nov 24, 2024

Checked out with one click Apple Pay. Super fast.

Nini

Site Experience Feedback

Nov 24, 2024

Love it

Rx presley

Site Experience Feedback

Nov 16, 2024

The experience was very easy. I love the interface on the vitamin Shoppe app. I love how easy it is to pick which items I want. I love how all the options are available different flavors and sizes. It’s very very easy and I always have amazing service at vitamin Shoppe when I was 18 years old I wanted to work for vitamin Shoppe. It’s been a part of my life for 15 years.

jloza46

Site Experience Feedback

Nov 24, 2024

It was easy finding what I needed with the different drop down menus by category.

Rocky

Site Experience Feedback

Nov 24, 2024

Over all good experience so far.

Online Shopper

Site Experience Feedback

Nov 24, 2024

I'm not a comfortable computer user, so as websites go, this one is very good!

Online Shopper

Site Experience Feedback

Nov 24, 2024

Very simple and easy

Cara

Site Experience Feedback

Nov 24, 2024

The interaction is good since it is easy to find the products that I want.

Olivinne

Site Experience Feedback

Nov 24, 2024

Easy interaction only issue was unable to change pickup person if logged in under husband's account.

Teacher24

Site Experience Feedback

Nov 24, 2024

So fast and free shipping

Online Shopper

Site Experience Feedback

Nov 24, 2024

Easy to uae

Online Shopper

Site Experience Feedback

Nov 24, 2024

It was easy to use the site and buy what I was looking for. Thanks!!

EE

Site Experience Feedback

Nov 24, 2024

Clean store. Play service.

S

Site Experience Feedback

Nov 24, 2024

Good discounts!