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The Vitamin Shoppe Reviews - 40,377 Review - 9.4/10

Nov 28, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 541 - 560 of 40,377

Realone

Site Experience Feedback

Nov 24, 2024

Website is great. I always check vitamin shoppe first for products before shopping around.

Ben

Site Experience Feedback

Nov 24, 2024

Can you guys just restock your products or don't have them available for selecting if you're out of them?

Online Shopper

Site Experience Feedback

Nov 24, 2024

Average expectations

Hernandez

Site Experience Feedback

Nov 24, 2024

I’ve always had a good experience with the website. I’ve never had any issues.

Glow

Site Experience Feedback

Nov 24, 2024

Great

Cheeto’s Mom

Site Experience Feedback

Nov 24, 2024

Never had any issues with ordering online.

Joe Swanson

Site Experience Feedback

Nov 24, 2024

Awesome prices for quality products 👍

Online Shopper

Site Experience Feedback

Nov 24, 2024

Na

Mingos

Site Experience Feedback

Nov 24, 2024

Your rep was very knowledgeable and helpful, she explained everything that I did wrong. I found this experience helpful and encouraging . This is why I prefer to speak to a human being !!!!!

cme

Site Experience Feedback

Nov 24, 2024

I love the variety of products and easy to use website!

Chris

Site Experience Feedback

Nov 24, 2024

Great check out experience like the options of payment and free delivery

QuitoPan

Site Experience Feedback

Nov 24, 2024

Great experience

Kam

Site Experience Feedback

Nov 24, 2024

Good and easy. Simple to use.

Chris S.

Site Experience Feedback

Nov 24, 2024

I love that the store tells me what is available and what isn’t in each store. I can make my choice on where I shop based on that.

Gideon

Site Experience Feedback

Nov 24, 2024

Pretty straightforward

Mangydd

Site Experience Feedback

Nov 24, 2024

I was able to find everything I was looking for with ease and fair prices

Ax88

Site Experience Feedback

Nov 19, 2024

Easy to use, good discounts and fast service of product. I'm very satisfied.

Bg

Site Experience Feedback

Nov 24, 2024

Good overall experience

PASarah

Site Experience Feedback

Nov 24, 2024

Very easy to order with a great THANKS24 discount!

SeltzerGulp

Site Experience Feedback

Nov 24, 2024

Good website, smooth on cell phone