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The Vitamin Shoppe Reviews - 40,418 Review - 9.4/10

Nov 27, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 21 - 40 of 40,418

Gigi

Site Experience Feedback

Nov 25, 2024

Very easy to use

jburik2

Site Experience Feedback

Nov 25, 2024

I found what I was looking for quickly. I was unable to find specific info on the card used for the purchase.

Online Shopper

Site Experience Feedback

Nov 25, 2024

great

Pleasantly Pleased

Site Experience Feedback

Nov 25, 2024

I like how “clean” the interface seems of the app. I’m always wanting to read product labels and ingredients specifically and a lot of websites don’t have it clearly noted or you have to zoom in on a pixelated picture. Vitamin Shoppe has it both as a drop down and a clear image which I really appreciate. I like that discounts or potential ones are clearly noted. I also have been very please with the pickup at store experience.

Him

Site Experience Feedback

Nov 25, 2024

The best supplement store and website works efficiently! Amazing deals!

Nana

Site Experience Feedback

Nov 25, 2024

It was good. Pretty easy to find what I needed

Online Shopper

Site Experience Feedback

Nov 25, 2024

Perfect

Tg

Site Experience Feedback

Nov 25, 2024

Didn’t have flavor I most wanted in stock, but that’s okay

JennyG

Site Experience Feedback

Nov 25, 2024

Great pricing, quality items, fast shipping !!!!!

Gary

Site Experience Feedback

Nov 25, 2024

Great products, but didn't have the things I wanted in stock.

Joey

Site Experience Feedback

Nov 25, 2024

Awesome

Online Shopper

Site Experience Feedback

Nov 25, 2024

Great website! Very clear and easy to use/pickup options.

Kat

Site Experience Feedback

Nov 25, 2024

It was pretty easy and simple and they are having Black Friday deals right now so my purchase was at the right price and shipping was free !

Val

Site Experience Feedback

Nov 25, 2024

It was a quick and easy experience!

Kenny B

Site Experience Feedback

Nov 25, 2024

Easy to order very friendly

Online Shopper

Site Experience Feedback

Nov 25, 2024

Easy to find products and see ingredients list

Sam

Site Experience Feedback

Nov 25, 2024

Great site!

Teresa

Site Experience Feedback

Nov 25, 2024

This website is very easy to use and fast checkout

Kwr1983

Site Experience Feedback

Nov 25, 2024

Great deal of the day on Celsius products, plenty of inventory, the mobile app is easy to navigate and check out.

D

Site Experience Feedback

Nov 25, 2024

I really like the products and the service