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The Vitamin Shoppe Reviews - 40,418 Review - 9.4/10

Nov 27, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 61 - 80 of 40,418

Tae

Site Experience Feedback

Nov 25, 2024

Quick and easy transaction. Was able to login successfully and gather points as well as use Apple Pay to check out with the hassle of getting my card info out my bag.

Isaiah

Site Experience Feedback

Nov 25, 2024

I love the vitamin shop all my friends and I always go there for all our needs.

Lynn

Site Experience Feedback

Nov 25, 2024

It turned shopping online into a fun experience. Good to read product details.

Kimmy

Site Experience Feedback

Nov 25, 2024

Easy to find and order the needed item

Charlie

Site Experience Feedback

Nov 25, 2024

My only complaint is stating that the product is out of stock before clicking on the product.

AB

Site Experience Feedback

Nov 25, 2024

Easy to operate

Lori

Site Experience Feedback

Nov 25, 2024

I have been using the brand - Dr. Mercola Gallbladder enzyme - for about 7 months now and when I don't take it for more than 2 or 3 days I notice a huge difference in how my digestive system works when it has it versus when it doesn't. I had my Gallbladder removed about 10 years ago and started having issues with certain foods about 5 years ago now. I am so thankful I finally found something that helps with the many diffrent issues I have when it comes to digestion

Online Shopper

Site Experience Feedback

Nov 25, 2024

Great experience!

Nope

Site Experience Feedback

Nov 25, 2024

I wanted 600-tablet containers for both items and could not find them. One of my items did not show up in the cart — not sure if that was user error — and I had to go search for it a second time. I started to use ApplyPay, then because these items are tax-deductible, I backed off because I didn't know if ApplePay online would offer me the option to specify my "tax-deductible" credit card for record keeping purposes.

Jtyme

Site Experience Feedback

Nov 25, 2024

Everything went very smooth. So far, no bumps or hick-ups with the site.

Online Shopper

Site Experience Feedback

Nov 25, 2024

Hard to read labels on various sizes of same product

Trueangelman

Site Experience Feedback

Nov 25, 2024

Great experience with the The Vitamin Shoppe's website. Prices are real competitive, and I always keep coming back for thier deals!. There are no hiccups when navigating the site, just a smooth process from picking items to purchase.

Gus

Site Experience Feedback

Nov 25, 2024

Great shopping experience

BTF18

Site Experience Feedback

Nov 25, 2024

I am satisfied to have been able to obtain the deal coupon to get 20% off. It helped, as other competitors for the protein powder do not offer much for coupons or deals. I am happy to not be spending over $100 for this product and will continue to buy from the Vitamin Shoppe, if they continue to have deals and coupons to help people afford the protein they enjoy/need and keep competitor companies out of reach of pricing/deals.

Jan

Site Experience Feedback

Nov 25, 2024

Selected, Ordered and Paid for product online. I was looking for the Black Friday or best sale price for this particular item! I then called store to let them know I had purchased product online and would have a friend pick it up today. The store is an hour from our home. Everything went very smoothly & was easy. Appreciate that!!

Joan

Site Experience Feedback

Nov 25, 2024

The website is user friendly, easy to find things. Good prices and lots of selections.

ces

Site Experience Feedback

Nov 25, 2024

I was happy that it had the product I was looking for and it was on sale and shipping was included. The price changed multiple times while going through the check out process. I thought that was strange

Liv

Site Experience Feedback

Nov 25, 2024

I appreciate that there is a Black Friday deal.

Protein Queen

Site Experience Feedback

Nov 25, 2024

Always love getting my supplements here. They always come quickly and are reasonably priced

NITA

Site Experience Feedback

Nov 25, 2024

IT WAS A GREAT EXPERIENCE!