The Vitamin Shoppe Reviews - 40,418 Review - 9.4/10
2023
Winner
Circle of
Excellence
13 years
The Vitamin Shoppe Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 81 - 100 of 40,418
Benjamine
Site Experience Feedback
Nov 25, 2024
The website is so easy to navigate through. Always enjoy placing order online and picking it up at the store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Breeze
Site Experience Feedback
Nov 25, 2024
Issue initially ordering through Apple Pay but after proceeding to next window transaction went through.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Anthony
Site Experience Feedback
Nov 25, 2024
Smooth
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Brian
Site Experience Feedback
Nov 25, 2024
Very good helpful workers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ramo
Site Experience Feedback
Nov 25, 2024
So easy to navigate through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
Disappointed that some items have been out of stock for weeks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
@renzalisasis
Site Experience Feedback
Nov 25, 2024
Alex and Catherine were helpful to me regarding my purchase todag
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KTB
Site Experience Feedback
Nov 25, 2024
You were the only company that has my favorite protein supplements! It was nice browsing your selection!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
ES
Site Experience Feedback
Nov 25, 2024
The site is quick to bring up products the customer is searching for. I did not have to do much. I knew what I wanted and between seeing what was in stock in the store and being able to know that my local brick and morter VS shop carried it was extremely convenient. I am definitely satisfied with how my online shopping experience went.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andy
Site Experience Feedback
Nov 25, 2024
It was fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Diane
Site Experience Feedback
Nov 25, 2024
Great Experience shopping at Vitamin Shoppe! Excellent deal on Just Ingredients Protein Powder
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anna
Site Experience Feedback
Nov 25, 2024
Awesome!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
RavenSloth
Site Experience Feedback
Nov 19, 2024
My interaction was great. I am having trouble adding codes for points though. I have an email and on the website, a secret code for today but it never has a spot for it
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Dee
Site Experience Feedback
Nov 25, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
Easy to find what I needed and research to make sure I got what i was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kelvin
Site Experience Feedback
Nov 25, 2024
I really like how compared to other stores vitamin shoppe is more reasonable.I wouldn't say I like how sometimes your cart can disappear when signing into an account.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sheba
Site Experience Feedback
Nov 25, 2024
Great experience ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ShopperSam
Site Experience Feedback
Nov 25, 2024
Sale screen on homepage has been blank for months. Other than that the website is easy to use. Some products don’t have pictures of the supplements nutritional facts or labels.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Retired Senion
Site Experience Feedback
Nov 25, 2024
I was able to search and find the item I wanted. The price was competitive, and it was on sale. Then the thanks24 discount was a bonus. Checking out was easy after I updated my credit card information.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »