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The Vitamin Shoppe Reviews - 40,418 Review - 9.4/10

Nov 27, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 1 - 20 of 40,418

Eddie

Site Experience Feedback

Nov 25, 2024

Always have the best prices and good quality

Pablo Vinicius

Site Experience Feedback

Nov 25, 2024

Was everything good

RC

Site Experience Feedback

Nov 25, 2024

Easy checkout. Would like more options for delivery. Maybe have items shipped to another store so don't have to drive across town when out of items.

Superman

Site Experience Feedback

Nov 17, 2024

First time online as I usually buy at physical location. This is easy to find and buy products from home.

Mr. C

Site Experience Feedback

Nov 25, 2024

Experience was excellent had no problem in choosing the product that I need keep up the good work

Angelina

Site Experience Feedback

Nov 25, 2024

I enjoy vitamin shop to find everything I need quick online when I cant squeeze time in for a stop at the store

Rachel

Site Experience Feedback

Nov 25, 2024

Ultimately, at least one product has the prices wrong Will attempt to re-resolve by phone tomorrow

Florida-shopper

Site Experience Feedback

Nov 25, 2024

I like V-shop, good sales & promotions

Kel

Site Experience Feedback

Nov 25, 2024

I love shopping on Vitamin Shoppe for all of my needs.

Lee

Site Experience Feedback

Nov 25, 2024

N/A

Happy Customer

Site Experience Feedback

Nov 25, 2024

I have been satisfied with my experience with The Vitamin Shoppe both in store as well as on-line. Their prices are competitive and sale prices are always great!

Dee

Site Experience Feedback

Nov 25, 2024

Vitamin shoppe APP and online is always quick and easy to order what I need. Ordered Mens Codeage for my husband and I have to say besides the 4 capsules. We overall are very happy with it. Feels good to me knowing my husband getting that extra boost he needs.

Annie

Site Experience Feedback

Nov 25, 2024

You've got a great website; easy to navigate and keeps my buying history for me.

Shorty

Site Experience Feedback

Nov 25, 2024

Easy process

Tony

Site Experience Feedback

Nov 25, 2024

Easy surfing of website. Product on hand and priced reasonably. Good online experience.

Johnnydodge

Site Experience Feedback

Nov 25, 2024

Great experience. Easy.

Deals deals deals

Site Experience Feedback

Nov 25, 2024

Na

Andy

Site Experience Feedback

Nov 25, 2024

Very good got a decent amount off for my products very happy!

Josie

Site Experience Feedback

Nov 25, 2024

I used the search feature since I knew what I wanted. It came right up, so easy to buy what I wanted very quickly

Gabi

Site Experience Feedback

Nov 25, 2024

Easy to use. Clear discounts available all over the site which was super helpful