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The Vitamin Shoppe Reviews - 40,112 Review - 9.5/10

Nov 30, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 1521 - 1540 of 40,112

Russ

Site Experience Feedback

Nov 18, 2024

only ISSUE is that things are prices so you juuuuuuuuuuuust miss out on qualifying to coupons, so you have to buy more. great for the store but.... not fair or at least misleading coupons.

Stretch

Site Experience Feedback

Nov 18, 2024

All worked OK, will see about the product when it arrives

Rmnhd22

Site Experience Feedback

Nov 18, 2024

Listing of vitamins, minerals or supplements by name and dosage would make shopping easier.

Duncan

Site Experience Feedback

Nov 18, 2024

Ordering with the vitamin shoppe is easy, and painless. They have everything I need and things I didn’t know I needed.

Happy

Site Experience Feedback

Nov 18, 2024

It was easy.

Christian

Site Experience Feedback

Nov 18, 2024

difficult finding items when they are repeated, for example I looked up "women's multivitamins" and same product came up.

Rose

Site Experience Feedback

Nov 18, 2024

Experience was good

Mary

Site Experience Feedback

Nov 18, 2024

Great, easy to navigate and locate what I’m looking for.

Online Shopper

Post-Delivery Feedback

Nov 18, 2024

I always get on my son’s vitamins and protein powders vitamin Shoppe is always a great place to getI’m

Online Shopper

Site Experience Feedback

Nov 18, 2024

easy to navigate and find items

JTP

Site Experience Feedback

Nov 05, 2024

Quick and perfect.......


Post-Delivery Feedback

Nov 18, 2024

Great products, Great service......

Online Shopper

Site Experience Feedback

Nov 18, 2024

Have always been very pleased with all the products I have gotten. I campare prices since I am on a limited income. This weeks purchase of Vitamin c was the best pricing..

Bird

Site Experience Feedback

Nov 18, 2024

Smooth process, nice little discount was easy to obtain, I get to pickup today; one cannot complain a bit! Easy breezy. Thank you for showing what’s in stock, and where!!!

Chessa

Site Experience Feedback

Nov 18, 2024

My experience was good. The website is easy to use and navigate. Check out was easy and my discount was applied immediately. My only complaint is prices are a little bit High compared to Costco. However, the selection is better at Vitamin Shoppe.

Online Shopper

Site Experience Feedback

Nov 18, 2024

The site is straight to the point, which I like.

Online Shopper

Site Experience Feedback

Nov 18, 2024

Excellent site

Jen

Site Experience Feedback

Nov 07, 2024

The website is easy to use. I can quickly get to my orders and change or add with no issue. Sometimes I pop into the Reno store and grab what I need. If I have any questions the employees are so helpful and have lots of knowledge in the area of vitamins etc. I am overall very happy with The Vitamin Shoppe. Thanks!


Post-Delivery Feedback

Nov 18, 2024

I had recently ordered non stimulant pre-work out. Options can be limited in that category but I was able to find a product I like and needed. The shipping on this product was delayed in transit, but that's not Vitamin Shoppe, must have been FedEx.

Chofe

Site Experience Feedback

Nov 13, 2024

N/A

Mitch

Site Experience Feedback

Nov 15, 2024

I’ve used it a lot and I’m good at navigating and finding what I’m looking for. The site is set up very well and easy to use.

Pat

Site Experience Feedback

Nov 18, 2024

Easy to use