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The Vitamin Shoppe Reviews - 40,112 Review - 9.5/10

Nov 30, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 1481 - 1500 of 40,112

Vitamins

Site Experience Feedback

Nov 18, 2024

The experience was basically just like going to the store, except I didn’t have to leave me home. It was great!

Dia

Site Experience Feedback

Nov 18, 2024

Easy to use and understand and look at has quick response no lag.

Ivoanni

Site Experience Feedback

Nov 18, 2024

Very easy to navigate and purchase

ErnestoGonzalezM

Site Experience Feedback

Nov 18, 2024

It's the first time I buy on line and was a really good experience and I saved 10%

Healthy Happy

Site Experience Feedback

Nov 18, 2024

My interaction with the website is as good. I like the price. It was easy to place and pay for my order.

Saw

Site Experience Feedback

Nov 18, 2024

It was absolutely great , easy to navigate and easy to use

jay

Site Experience Feedback

Nov 18, 2024

the website working great found everything fast and easy.

Bonni

Site Experience Feedback

Nov 18, 2024

Prefer shopping in store where all clerks are knowledgeable but online shopping saves me time.

Gail

Site Experience Feedback

Nov 10, 2024

It was easy to use app, informative information

Health5

Site Experience Feedback

Nov 12, 2024

Easy to navigate. Price doable.


Post-Delivery Feedback

Nov 18, 2024

Told my osteopath that it was a better value and easy to access.

Laura

Site Experience Feedback

Nov 18, 2024

I called the Redwood City store and spoke with someone named Andy, who is a very good salesperson. He was very helpful, and my order literally doubled because of him. You are lucky to have him.

Lm

Site Experience Feedback

Nov 18, 2024

Good experience

Alexschinz5

Site Experience Feedback

Oct 08, 2024

I Messed up my first purchase but was helped. Then I had another issue, but I was helped again. My only complaint is that the website is just so busy.


Post-Delivery Feedback

Nov 18, 2024

It was perfectly fine with me, no issues or complaints

T

Site Experience Feedback

Nov 18, 2024

I hate that I had to order this product on line it should be in the store.

Brit

Site Experience Feedback

Nov 18, 2024

They had exactly what I was looking for so happy!

Kdiggity

Site Experience Feedback

Nov 18, 2024

I like that there are so many options and that online always has stock. Love the coupons.

CarterUSA

Site Experience Feedback

Nov 18, 2024

This is one of my favorite products, it has not been re stocked in my Roseville, MN store in months. In trying to order some online, it is not available for delivery for some reason. Now I will need to drive 30 miles to get it. I could order off of Amazon, but I have been very satisfied with the Vitamin shop over the years and will keep my business here. PLEASE RE STOCK THIS AMAZING PRODUCT!! :)

N/A

Site Experience Feedback

Nov 18, 2024

N/A

KT

Site Experience Feedback

Nov 18, 2024

Good product selection. I was trying to find a vitamin with copper so maybe making it easier to find multivitamins with certain ingredients

Aggy

Site Experience Feedback

Nov 18, 2024

Coupons weren’t working which was frustrating