The Vitamin Shoppe Reviews - 40,112 Review - 9.5/10
2023
Winner
Circle of
Excellence
13 years
The Vitamin Shoppe Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1481 - 1500 of 40,112
Vitamins
Site Experience Feedback
Nov 18, 2024
The experience was basically just like going to the store, except I didn’t have to leave me home. It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dia
Site Experience Feedback
Nov 18, 2024
Easy to use and understand and look at has quick response no lag.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ivoanni
Site Experience Feedback
Nov 18, 2024
Very easy to navigate and purchase
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
ErnestoGonzalezM
Site Experience Feedback
Nov 18, 2024
It's the first time I buy on line and was a really good experience and I saved 10%
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Healthy Happy
Site Experience Feedback
Nov 18, 2024
My interaction with the website is as good. I like the price. It was easy to place and pay for my order.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Saw
Site Experience Feedback
Nov 18, 2024
It was absolutely great , easy to navigate and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jay
Site Experience Feedback
Nov 18, 2024
the website working great found everything fast and easy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Bonni
Site Experience Feedback
Nov 18, 2024
Prefer shopping in store where all clerks are knowledgeable but online shopping saves me time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gail
Site Experience Feedback
Nov 10, 2024
It was easy to use app, informative information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Health5
Site Experience Feedback
Nov 12, 2024
Easy to navigate. Price doable.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Health5
Post-Delivery Feedback
Nov 18, 2024
Told my osteopath that it was a better value and easy to access.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Laura
Site Experience Feedback
Nov 18, 2024
I called the Redwood City store and spoke with someone named Andy, who is a very good salesperson. He was very helpful, and my order literally doubled because of him. You are lucky to have him.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lm
Site Experience Feedback
Nov 18, 2024
Good experience
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Alexschinz5
Site Experience Feedback
Oct 08, 2024
I Messed up my first purchase but was helped. Then I had another issue, but I was helped again. My only complaint is that the website is just so busy.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Alexschinz5
Post-Delivery Feedback
Nov 18, 2024
It was perfectly fine with me, no issues or complaints
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
T
Site Experience Feedback
Nov 18, 2024
I hate that I had to order this product on line it should be in the store.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Brit
Site Experience Feedback
Nov 18, 2024
They had exactly what I was looking for so happy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kdiggity
Site Experience Feedback
Nov 18, 2024
I like that there are so many options and that online always has stock. Love the coupons.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
CarterUSA
Site Experience Feedback
Nov 18, 2024
This is one of my favorite products, it has not been re stocked in my Roseville, MN store in months. In trying to order some online, it is not available for delivery for some reason. Now I will need to drive 30 miles to get it. I could order off of Amazon, but I have been very satisfied with the Vitamin shop over the years and will keep my business here. PLEASE RE STOCK THIS AMAZING PRODUCT!! :)
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- Full ratings for this review »
N/A
Site Experience Feedback
Nov 18, 2024
N/A
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KT
Site Experience Feedback
Nov 18, 2024
Good product selection. I was trying to find a vitamin with copper so maybe making it easier to find multivitamins with certain ingredients
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aggy
Site Experience Feedback
Nov 18, 2024
Coupons weren’t working which was frustrating
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- Full ratings for this review »