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The Vitamin Shoppe Reviews - 40,112 Review - 9.5/10

Nov 30, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 1501 - 1520 of 40,112

Aggy

Site Experience Feedback

Nov 18, 2024

None of the coupons worked which was frustrating.

Trina

Site Experience Feedback

Nov 18, 2024

Was easy & quick

J

Site Experience Feedback

Nov 18, 2024

It was good except for the slow responses when I asked the chatbot for help and it switched to a human to help. I’d like to figure out what my old account was so I can sync the two and keep all former points if that’s a thing. Our family doesn’t live near a vitamin shoppe anymore but when we did we went there frequently. Today I was ordering for an older child who is away at college in GA.

Happy customer

Site Experience Feedback

Nov 05, 2024

Everything was easy to understand and I placed my order right away.

CC

Site Experience Feedback

Nov 18, 2024

I trust the Vitamin Shoppe Brands and appreciate the great deals I get when I shop there

JB

Site Experience Feedback

Nov 18, 2024

Website worked flawlessly. Promos were why i pulled the trigger today. Saved me 50$

Coupons

Site Experience Feedback

Nov 18, 2024

Good, easy to navigate

Ellie

Site Experience Feedback

Nov 18, 2024

Even though I specifically listed “METHYLCOBALIN”;ingredient for Vit B12 , many items shown were incorrect. I had to look at each item and check the ingredients on the reverse of the label. Very time consuming.

Ernesto

Site Experience Feedback

Nov 18, 2024

Easy to find products and a clear process from selection to check out.

Gillarilla

Site Experience Feedback

Nov 18, 2024

No problem easy peasy lemon squeezey

Clam idea

Site Experience Feedback

Nov 18, 2024

amazing all around perfect really hit the spot for me

Online Shopper

Site Experience Feedback

Nov 18, 2024

Easy to use website, I prefer to go to the store but time didn't allow it!

Zapata

Site Experience Feedback

Nov 18, 2024

Easy to navigate no problems

Rey

Site Experience Feedback

Nov 18, 2024

It was easy

Pat

Site Experience Feedback

Nov 15, 2024

Everything was great as usual. Great searching, great checkout. Great prices. Great everything!

Flower

Site Experience Feedback

Nov 18, 2024

very good experience. Feel comfortable and relaxed. I know I'm in a good hands.

Burt

Site Experience Feedback

Nov 18, 2024

everything was fine except I had some issues with trying to find the benefits of certain vitamins. It would be nice to be able and look up health benefits, even if it was a small amount of info.

Mister Knowbody

Site Experience Feedback

Nov 11, 2024

no issues, except for when it's not working after midnight

Erika F

Site Experience Feedback

Nov 18, 2024

I love the Vitamin shoppe the prices are great and this location is excellent!

Phil R

Site Experience Feedback

Nov 18, 2024

Overall good Shipping should be free though Apple Pay showed $6.99… will be interesting to see what I get billed Increased my order to go over $90 but the PROVEN24 for 15% did not work so I just stuck with 2 containers.. buy 1 get 50% off the second.