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The Vitamin Shoppe Reviews - 40,112 Review - 9.5/10

Nov 29, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 1441 - 1460 of 40,112

Deb

Site Experience Feedback

Nov 19, 2024

Good experience

Layna

Site Experience Feedback

Nov 19, 2024

I had trouble using Apple Pay and I don’t normally have this problem! It caused me to pay more because I tried to make a purchase in October and it kept kicking me out so I gave up. It never saved my cart like it did this time!

Lita

Site Experience Feedback

Nov 19, 2024

Very fast and convenient

Moe

Site Experience Feedback

Nov 19, 2024

Your online store was easy to navigate and I was able to find the items I was interested in. However, I was at the Oak Lawn store and I wanted to purchase the items but when I asked about any coupons I was told I can only redeem the discount if I were to place my order online. I was under the impression if I placed the order online I would not only get the 15% discount but I would also be able to walk out the store with the items that I already had on the counter. Unfortunately, when I placed the order, the items were scheduled to be shipped to my home address. So I now I need to wait anywhere between 2-6 business days to receive them.

lot4you

Site Experience Feedback

Nov 15, 2024

I love the Vitamin Shoppe reward and coupons!!

Online Shopper

Post-Delivery Feedback

Nov 19, 2024

I needed one of the items, but then saw the other on sale and decided to try it. The order went smoothly and the packages were delivered timely, although separately, which seemed odd.

Eddie

Post-Delivery Feedback

Nov 19, 2024

I love Vitamin Shoppe. They are always friendly and provide high quality products

BigD

Site Experience Feedback

Nov 19, 2024

Great website easy to use easy to navigate. We’re not recommend any changes.

Ms. O

Site Experience Feedback

Nov 19, 2024

I am happy the items that I ordered were in stock although I would have preferred to pick them up but I couldn’t due to one of the items not being available in the store that I wanted to pick up from. Also, when I tried to add items to my cart it wouldn’t accept the command. I tried several times and had to take extra measures in order to finalize the purchase. My comment is based on my experience with technical issues, adding items to the shopping cart, and checking out.

Linz

Site Experience Feedback

Nov 19, 2024

I used the app. I love the experience. I typically navigate to the app from a daily email when there’s an item on sale that I’m interested in.

The Armchair Herbalist

Site Experience Feedback

Nov 19, 2024

Very reliable site, easy to use.

hose B

Site Experience Feedback

Nov 19, 2024

good experience. easily found what I was looking for.

Mandelor

Site Experience Feedback

Nov 14, 2024

Great and Helpful

Mhk

Site Experience Feedback

Nov 19, 2024

Thank you for making it easy to purchase online

GT The Vitamin Shoppe

Site Experience Feedback

Nov 11, 2024

The Vitamin Shoppe has everything I need and all the best deals.

Online Shopper

Site Experience Feedback

Nov 19, 2024

i like that my protein was on sale but a lot of items aren’t available for shipping which is frustrating

Jen

Site Experience Feedback

Nov 19, 2024

Overall the website is easy to use. There are some products that were discontinued that I truly enjoyed and unfortunately the other products do not compare.

Certified fit

Site Experience Feedback

Nov 11, 2024

Great

Online Shopper

Site Experience Feedback

Nov 08, 2024

good experience

Chris

Site Experience Feedback

Nov 10, 2024

Went well good deal


Post-Delivery Feedback

Nov 19, 2024

Affordable price fast shipping