The Vitamin Shoppe Reviews - 40,112 Review - 9.5/10
2023
Winner
Circle of
Excellence
13 years
The Vitamin Shoppe Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1441 - 1460 of 40,112
Deb
Site Experience Feedback
Nov 19, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Layna
Site Experience Feedback
Nov 19, 2024
I had trouble using Apple Pay and I don’t normally have this problem! It caused me to pay more because I tried to make a purchase in October and it kept kicking me out so I gave up. It never saved my cart like it did this time!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lita
Site Experience Feedback
Nov 19, 2024
Very fast and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Moe
Site Experience Feedback
Nov 19, 2024
Your online store was easy to navigate and I was able to find the items I was interested in. However, I was at the Oak Lawn store and I wanted to purchase the items but when I asked about any coupons I was told I can only redeem the discount if I were to place my order online. I was under the impression if I placed the order online I would not only get the 15% discount but I would also be able to walk out the store with the items that I already had on the counter. Unfortunately, when I placed the order, the items were scheduled to be shipped to my home address. So I now I need to wait anywhere between 2-6 business days to receive them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
lot4you
Site Experience Feedback
Nov 15, 2024
I love the Vitamin Shoppe reward and coupons!!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 19, 2024
I needed one of the items, but then saw the other on sale and decided to try it. The order went smoothly and the packages were delivered timely, although separately, which seemed odd.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Eddie
Post-Delivery Feedback
Nov 19, 2024
I love Vitamin Shoppe. They are always friendly and provide high quality products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
BigD
Site Experience Feedback
Nov 19, 2024
Great website easy to use easy to navigate. We’re not recommend any changes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ms. O
Site Experience Feedback
Nov 19, 2024
I am happy the items that I ordered were in stock although I would have preferred to pick them up but I couldn’t due to one of the items not being available in the store that I wanted to pick up from. Also, when I tried to add items to my cart it wouldn’t accept the command. I tried several times and had to take extra measures in order to finalize the purchase. My comment is based on my experience with technical issues, adding items to the shopping cart, and checking out.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Linz
Site Experience Feedback
Nov 19, 2024
I used the app. I love the experience. I typically navigate to the app from a daily email when there’s an item on sale that I’m interested in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The Armchair Herbalist
Site Experience Feedback
Nov 19, 2024
Very reliable site, easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
hose B
Site Experience Feedback
Nov 19, 2024
good experience. easily found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Mandelor
Site Experience Feedback
Nov 14, 2024
Great and Helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mhk
Site Experience Feedback
Nov 19, 2024
Thank you for making it easy to purchase online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GT The Vitamin Shoppe
Site Experience Feedback
Nov 11, 2024
The Vitamin Shoppe has everything I need and all the best deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
i like that my protein was on sale but a lot of items aren’t available for shipping which is frustrating
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
Jen
Site Experience Feedback
Nov 19, 2024
Overall the website is easy to use. There are some products that were discontinued that I truly enjoyed and unfortunately the other products do not compare.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Certified fit
Site Experience Feedback
Nov 11, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 08, 2024
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Nov 10, 2024
Went well good deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Post-Delivery Feedback
Nov 19, 2024
Affordable price fast shipping
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »