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The Vitamin Shoppe Reviews - 40,169 Review - 9.4/10

Nov 29, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 1021 - 1040 of 40,169

B16L25

Site Experience Feedback

Nov 22, 2024

Overall easy to use

Deb

Site Experience Feedback

Nov 22, 2024

Easy to use

CBD

Site Experience Feedback

Nov 22, 2024

Found my item quickly

Jeff

Site Experience Feedback

Nov 22, 2024

Easy

Mary

Site Experience Feedback

Nov 22, 2024

Shopping with The Vitamin Shoppe is super easy and i can find everything i need, plus shipping is fast, i recommend.

night queen

Site Experience Feedback

Nov 22, 2024

Items were easy to find as they have the "reorder" button. I like the free shipping offer

Online Shopper

Site Experience Feedback

Nov 22, 2024

Pleasant

Rup

Site Experience Feedback

Nov 22, 2024

Yes

Sus

Site Experience Feedback

Nov 22, 2024

Special promo should have applied but wouldn't

DixieLady

Site Experience Feedback

Nov 22, 2024

I can usually find whatever product I'm looking for.

Cheo

Site Experience Feedback

Nov 22, 2024

It is easy to navigate your website and find the products you want to buy.

Momof2

Site Experience Feedback

Nov 22, 2024

i had a good experience, everything was effiecient and smooth.

KShane

Site Experience Feedback

Nov 22, 2024

I would have preferred to pick up in store, but one of the items was "out of stock." The coupoun $20 drove me to purchase.

Rick

Site Experience Feedback

Nov 22, 2024

The site is relatively easy to use. Sometimes my past orders don't all show up, but overall the site is good.

Alybug

Site Experience Feedback

Nov 22, 2024

Easy to navigate

Costly

Site Experience Feedback

Nov 22, 2024

Needs more selection and better prices

Mya

Site Experience Feedback

Nov 22, 2024

It was great- the website was streamlined and easy to navigate.

Naz

Site Experience Feedback

Nov 22, 2024

Store has everything what do I need all the time

jenny

Site Experience Feedback

Nov 16, 2024

Vitamin Shoppe is always easy to place orders online. The prices are comparable.


Post-Delivery Feedback

Nov 22, 2024

The Vitamin Shoppe has a great selection of products at decent prices. The BOGO deals help out!!

Mrs

Site Experience Feedback

Nov 22, 2024

I did not like how they advertised the multivitamins, but it was not available for shipping