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Utrecht Art Supplies Reviews - 1,572 Review - 9.6/10

Nov 30, 2024
Utrecht Art Supplies is an art materials manufacturer and online retailer that is specializes in paints, paper, canvas, brushes, and other fine art supplies, serving all over the USA.

Utrecht Art Supplies Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.2 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Utrecht Art Supplies

Showing 61 - 80 of 1,572

Chris

Site Experience Feedback

Nov 16, 2024

overall good, good prices for canvas and pads. Was hoping for more of a section for oil paints, particularly Gambiln.

Stannogram

Site Experience Feedback

Nov 08, 2024

Was all good.


Post-Delivery Feedback

Nov 16, 2024

All good

apple

Site Experience Feedback

Nov 16, 2024

Phone help very useful and efficient.

Harleyboy

Site Experience Feedback

Nov 15, 2024

Easy to use, pretty straight forward

Shelly

Site Experience Feedback

Nov 15, 2024

The website is a little dated, and hard to navigate on a mobile phone. But easy to find stuff and it gives a lot of data on the products.

Moose

Site Experience Feedback

Nov 15, 2024

No selection of soft pastel pencils

wgod

Site Experience Feedback

Nov 15, 2024

Your private label paints are terrific. Create some videos for Youtube on techniques for beginners. Have a search box that narrows down selection across brands.

Online Shopper

Site Experience Feedback

Nov 15, 2024

I love the supplies, but I had trouble with paypal.

Online Shopper

Site Experience Feedback

Nov 15, 2024

Utrecht is my go to for good quality oil and acrylic products. Always can count on their products being of high quality and delivered on time.

Online Shopper

Site Experience Feedback

Nov 02, 2024

Great product and excellent customer service.

Kuro

Post-Delivery Feedback

Nov 15, 2024

The Utrecht brand paint is my goto oil paint and it's such a great deal to buy it from the website since there's more variety of paints on the website than elsewhere. It arrived less than a week after I ordered it, so it came much faster than expected!

Markus

Site Experience Feedback

Oct 20, 2024

I use Utrecht.com / DickBlick.com for many years. I like quality. Sometimes you have the best price on internet

Cactus1

Site Experience Feedback

Nov 07, 2024

Itrems were easy to find, easy to add to cart plus free shipping on orders over a certain amount. Website was easy and fast to use (faster than filling out this survey!).

Online Shopper

Site Experience Feedback

Nov 14, 2024

Glad you still make the heavy body matte gel medium!

Garison

Site Experience Feedback

Nov 14, 2024

Very difficult comparing brands and price.

Online Shopper

Site Experience Feedback

Nov 13, 2024

Just one complaint/worry: the description of an item I selected (Strathmore Palm Beach cards, package of 50) did not match the description that appeared in the cart. I hope these cards have the usual plain edge, not a deckle edge.

Kenzy

Site Experience Feedback

Nov 13, 2024

Perfect

none

Site Experience Feedback

Nov 13, 2024

it was a goof experience

Bill C.

Site Experience Feedback

Nov 12, 2024

I only bought from you because I once bought at your bricks and motar store in Berkeley, CA, and you not amazon, and you offer free shipping on this item.

suze

Site Experience Feedback

Nov 12, 2024

Utrecht had products unavailable from other online vendors