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Utrecht Art Supplies Reviews - 1,572 Review - 9.6/10

Nov 30, 2024
Utrecht Art Supplies is an art materials manufacturer and online retailer that is specializes in paints, paper, canvas, brushes, and other fine art supplies, serving all over the USA.

Utrecht Art Supplies Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.2 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Utrecht Art Supplies

Showing 21 - 40 of 1,572

Rick

Site Experience Feedback

Nov 15, 2024

I appreciate the fact that I have been able to call the company and get help navigating the website in search for the products that I am looking for. After locating the products, I had no trouble placing my order.


Post-Delivery Feedback

Nov 25, 2024

I have ordered two times now from Utrecht, and both times have been a great experience. I got on the website and wanted to make sure I got the correct items that I was looking for, so I called customer service, and they were great about helping me get to the right page. After that it was easy peasy And I was able to place my order, check out and pay. With free shipping, within a few days the package arrived.

ellentarb

Site Experience Feedback

Nov 25, 2024

Site easy to navagate. Had items i was looking for.

Lazylightening

Site Experience Feedback

Nov 24, 2024

Have preferred Utrecht supplies for years, sadly Blick purchased you. I like the Renhish brushes and drawing paper pads etc. I love Utrecht oil paints as well.

blah

Site Experience Feedback

Nov 24, 2024

searching the paper products was a bit frustrating there were items that didn’t show up in the list but showed up as sub categories of different products in ways that weren’t straightforward and meant i almost didn’t find the product i was looking for because i thought you all didn’t carry it. i also want information about what paper is made out of and where it is manufactured

Happy

Site Experience Feedback

Nov 24, 2024

Very good shopping experience, appreciate the in-stock status being visible with items.

Bob

Site Experience Feedback

Nov 24, 2024

Great!

Artist

Site Experience Feedback

Nov 24, 2024

Website extremely easy to use.

Christy

Site Experience Feedback

Nov 23, 2024

I needed a certain kind of paper, I searched it and bought it. Took me about 5 minutes!

Online Shopper

Site Experience Feedback

Nov 23, 2024

Unclear about total with a gift card

Annie

Site Experience Feedback

Nov 23, 2024

I have an acct on Utrecht but site would not bring it up and I checked out as a guest

Jubie

Site Experience Feedback

Nov 23, 2024

It was nice.

Trish

Site Experience Feedback

Nov 23, 2024

Great!

Jenny R.

Site Experience Feedback

Nov 23, 2024

I was easily able to find the acrylic paints I was looking for. My checkout experience was positive. The only thing that was slightly confusing was how to find the promo code for free shipping for totals over $59.

Kylees Nana!

Site Experience Feedback

Nov 22, 2024

It was easy. I found everything on my Granddaughters wish list!

Ed C

Site Experience Feedback

Nov 22, 2024

The site is packed with everything that I need and is easy to navigate. I have been shopping Utrecht for my Art supplies since 1987.

Mimi

Site Experience Feedback

Nov 22, 2024

Lots of products. Good selection, but would like more filter options. Would like to see tax prior to check out. Shopping for brushes felt very challenging. Lots of options, hard to see the difference. Wanted more brush "sets" to choose from.

Online Shopper

Site Experience Feedback

Nov 22, 2024

i had a lot of trouble navigating the website. jumpy.

mitch

Site Experience Feedback

Nov 22, 2024

Everything was no less than satisfactory.

Dee C.

Site Experience Feedback

Nov 22, 2024

Very good selection. Great prices.

Duckworth

Site Experience Feedback

Nov 21, 2024

I needed specific airbrush parts, and they were a little hard to find, but I did find most of them.