Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 981 - 1000 of 4,437
Cade
Site Experience Feedback
Aug 28, 2024
There is nothing wrong with this website the price was great compared to others the check out was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ben S.
Site Experience Feedback
Aug 28, 2024
Easy transaction
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Ben S.
Post-Delivery Feedback
Sep 05, 2024
They had what I was looking for and shipped it out quickly. It arrived on time and packaged safely
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 05, 2024
Wasn't given my 10% discount for first time buyer. Made check out very hard.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 2
- Full ratings for this review »
Nitro breath
Site Experience Feedback
Sep 04, 2024
Love Tower Hobbies for all of our Hobby needs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ben e.
Site Experience Feedback
Sep 04, 2024
all good! will return soon
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jro
Site Experience Feedback
Sep 04, 2024
Fast to find products I’m looking for or suggestions for parts/items. Greatly detailed product listing for most items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 04, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BEANGAG
Site Experience Feedback
Aug 24, 2024
Fast nice and easy order system..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BEANGAG
Post-Delivery Feedback
Sep 04, 2024
Problems with my recent order THUSOR200873737.. I ordered seven items only received six the other item says in stock but pending chatted twice with two different staff members could not fix problem then got emailed five minutes later saying order canceled
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
M
Site Experience Feedback
Aug 26, 2024
Easy to navigate site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
M
Post-Delivery Feedback
Sep 04, 2024
Fast shipping and some of the best r.c. Cars and trucks ! Seems to be just the same as it was 35 years ago when I first ordered !
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Milkbone
Site Experience Feedback
Aug 27, 2024
Very informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Milkbone
Post-Delivery Feedback
Sep 04, 2024
Very knowledgeable company
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
BStar
Site Experience Feedback
Aug 18, 2024
Tower coupon codes make it hard to pass up such a great deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Janle10457
Site Experience Feedback
Aug 24, 2024
I had no problem with the website. I've been a member of tower hobby since 1977, back then I used to order from an annual catalog...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Janle10457
Post-Delivery Feedback
Sep 04, 2024
My shopping was quick and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
TXGrunt
Post-Delivery Feedback
Sep 04, 2024
You guys are one of the last few that support our hobby! I'll keep buying from you guys as long as you're around!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Check for coupon codes!
Site Experience Feedback
Sep 04, 2024
Easy to navigate and find the best discounts etc
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Sep 04, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shipguy
Site Experience Feedback
Sep 03, 2024
Easy to navigate and search was very intuitive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Richard
Site Experience Feedback
Sep 03, 2024
Found out after purchasing that I have a 10% discount coupon. Why wasn't added automatically from my account?
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Flappy
Site Experience Feedback
Sep 03, 2024
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 03, 2024
Good so far as
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
J.R.
Site Experience Feedback
Sep 03, 2024
Great company. Great service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »