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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 981 - 1000 of 4,437

Cade

Site Experience Feedback

Aug 28, 2024

There is nothing wrong with this website the price was great compared to others the check out was easy

Ben S.

Site Experience Feedback

Aug 28, 2024

Easy transaction


Post-Delivery Feedback

Sep 05, 2024

They had what I was looking for and shipped it out quickly. It arrived on time and packaged safely

Online Shopper

Site Experience Feedback

Sep 05, 2024

Wasn't given my 10% discount for first time buyer. Made check out very hard.

Nitro breath

Site Experience Feedback

Sep 04, 2024

Love Tower Hobbies for all of our Hobby needs

ben e.

Site Experience Feedback

Sep 04, 2024

all good! will return soon

Jro

Site Experience Feedback

Sep 04, 2024

Fast to find products I’m looking for or suggestions for parts/items. Greatly detailed product listing for most items.

Online Shopper

Site Experience Feedback

Sep 04, 2024

Good

BEANGAG

Site Experience Feedback

Aug 24, 2024

Fast nice and easy order system..


Post-Delivery Feedback

Sep 04, 2024

Problems with my recent order THUSOR200873737.. I ordered seven items only received six the other item says in stock but pending chatted twice with two different staff members could not fix problem then got emailed five minutes later saying order canceled

M

Site Experience Feedback

Aug 26, 2024

Easy to navigate site


Post-Delivery Feedback

Sep 04, 2024

Fast shipping and some of the best r.c. Cars and trucks ! Seems to be just the same as it was 35 years ago when I first ordered !

Milkbone

Site Experience Feedback

Aug 27, 2024

Very informative


Post-Delivery Feedback

Sep 04, 2024

Very knowledgeable company

BStar

Site Experience Feedback

Aug 18, 2024

Tower coupon codes make it hard to pass up such a great deal.

Janle10457

Site Experience Feedback

Aug 24, 2024

I had no problem with the website. I've been a member of tower hobby since 1977, back then I used to order from an annual catalog...


Post-Delivery Feedback

Sep 04, 2024

My shopping was quick and easy to navigate

TXGrunt

Post-Delivery Feedback

Sep 04, 2024

You guys are one of the last few that support our hobby! I'll keep buying from you guys as long as you're around!

Check for coupon codes!

Site Experience Feedback

Sep 04, 2024

Easy to navigate and find the best discounts etc

Jim

Site Experience Feedback

Sep 04, 2024

Good

Shipguy

Site Experience Feedback

Sep 03, 2024

Easy to navigate and search was very intuitive

Richard

Site Experience Feedback

Sep 03, 2024

Found out after purchasing that I have a 10% discount coupon. Why wasn't added automatically from my account?

Flappy

Site Experience Feedback

Sep 03, 2024

all good

Online Shopper

Site Experience Feedback

Sep 03, 2024

Good so far as

J.R.

Site Experience Feedback

Sep 03, 2024

Great company. Great service.