Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1021 - 1040 of 4,437
Aj
Site Experience Feedback
Sep 01, 2024
I always love your products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Darkhorse 26
Site Experience Feedback
Sep 01, 2024
Always a good shopping experience, keep up the good work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Site Experience Feedback
Sep 01, 2024
Quick and easy peasy
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Blackrobe
Site Experience Feedback
Aug 15, 2024
Generally good. Only difficulties were applying promotional items and bonus cash. Procedure is confusing and non-intuitive. I think I succeeded.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Blackrobe
Post-Delivery Feedback
Sep 01, 2024
Routine transaction which in this day and age is remarkable enough. I did not need customer support in this purchase but in the past it has been exceptionally responsive.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
SharksFan1
Site Experience Feedback
Sep 01, 2024
Good but I don't like how you apply Tower Cash and then lose free shipping
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Trogg1956
Site Experience Feedback
Sep 01, 2024
Tower does not reveal all the planes for sale in one site....really have to hunt around for the correct models,
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Mike
Post-Delivery Feedback
Sep 01, 2024
I purchased the Futaba Heavy Duty High-Power On/Off Electric Switch Harness (Batt Side Deans Connector). This is a high current switch that I use for my large aircraft models. I don’t want a cheap switch powering the model which could fail and cause a crash.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
shadowbird
Site Experience Feedback
Sep 01, 2024
ok
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
gonepromotoman
Site Experience Feedback
Sep 01, 2024
Excellent. Nice product. Discount offered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hunt
Site Experience Feedback
Sep 01, 2024
Tower Hobbies has been my go-to supplier for all my hobby needs for over 20 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AB
Site Experience Feedback
Aug 21, 2024
Everything was good!!!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Shorething Computers
Site Experience Feedback
Sep 01, 2024
Easy to check out Birthday coupon did not work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JR
Site Experience Feedback
Sep 01, 2024
Overall good, I think some of the filtering is weird when searching for specific things by brand. I really miss the old by manufacture list pages that had every category listed for a particular brand. I know it wasn't a pretty interface, but It was really easy to find hardware and consumables for a given manufacturer.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LES
Site Experience Feedback
Sep 01, 2024
all good - no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Will
Site Experience Feedback
Sep 01, 2024
Ordering and web site are just fine as are products. What bugs me is that your customer service is the worst of any hobby shop have ever dealt with. Been customer for over 30 years and you would think it would be better. You write or phone, or leave a message, doesn't work. Kind of sad!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
----
Site Experience Feedback
Aug 31, 2024
I like things that are free, and the $20 I received for a previous purchase was used for a 2 yr. membership for the super saver club. 😀
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Batista
Site Experience Feedback
Aug 20, 2024
It’s been a great experience in the past one of my first and favorite hobby sites. First purchase from tower hobbies over 20 years ago
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RORRing
Site Experience Feedback
Aug 31, 2024
not much to say... is like most online stores.... it's a bit confusing.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
- Full ratings for this review »
keifer
Site Experience Feedback
Aug 31, 2024
typical, had what I was looking for at reasonable price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bones
Site Experience Feedback
Aug 31, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »