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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1021 - 1040 of 4,437

Aj

Site Experience Feedback

Sep 01, 2024

I always love your products.

Darkhorse 26

Site Experience Feedback

Sep 01, 2024

Always a good shopping experience, keep up the good work.

Steve

Site Experience Feedback

Sep 01, 2024

Quick and easy peasy

Blackrobe

Site Experience Feedback

Aug 15, 2024

Generally good. Only difficulties were applying promotional items and bonus cash. Procedure is confusing and non-intuitive. I think I succeeded.


Post-Delivery Feedback

Sep 01, 2024

Routine transaction which in this day and age is remarkable enough. I did not need customer support in this purchase but in the past it has been exceptionally responsive.

SharksFan1

Site Experience Feedback

Sep 01, 2024

Good but I don't like how you apply Tower Cash and then lose free shipping

Trogg1956

Site Experience Feedback

Sep 01, 2024

Tower does not reveal all the planes for sale in one site....really have to hunt around for the correct models,

Mike

Post-Delivery Feedback

Sep 01, 2024

I purchased the Futaba Heavy Duty High-Power On/Off Electric Switch Harness (Batt Side Deans Connector). This is a high current switch that I use for my large aircraft models. I don’t want a cheap switch powering the model which could fail and cause a crash.

shadowbird

Site Experience Feedback

Sep 01, 2024

ok

gonepromotoman

Site Experience Feedback

Sep 01, 2024

Excellent. Nice product. Discount offered.

Hunt

Site Experience Feedback

Sep 01, 2024

Tower Hobbies has been my go-to supplier for all my hobby needs for over 20 years.

AB

Site Experience Feedback

Aug 21, 2024

Everything was good!!!

Shorething Computers

Site Experience Feedback

Sep 01, 2024

Easy to check out Birthday coupon did not work.

JR

Site Experience Feedback

Sep 01, 2024

Overall good, I think some of the filtering is weird when searching for specific things by brand. I really miss the old by manufacture list pages that had every category listed for a particular brand. I know it wasn't a pretty interface, but It was really easy to find hardware and consumables for a given manufacturer.

LES

Site Experience Feedback

Sep 01, 2024

all good - no issues

Will

Site Experience Feedback

Sep 01, 2024

Ordering and web site are just fine as are products. What bugs me is that your customer service is the worst of any hobby shop have ever dealt with. Been customer for over 30 years and you would think it would be better. You write or phone, or leave a message, doesn't work. Kind of sad!

----

Site Experience Feedback

Aug 31, 2024

I like things that are free, and the $20 I received for a previous purchase was used for a 2 yr. membership for the super saver club. 😀

Batista

Site Experience Feedback

Aug 20, 2024

It’s been a great experience in the past one of my first and favorite hobby sites. First purchase from tower hobbies over 20 years ago

RORRing

Site Experience Feedback

Aug 31, 2024

not much to say... is like most online stores.... it's a bit confusing.

keifer

Site Experience Feedback

Aug 31, 2024

typical, had what I was looking for at reasonable price

Bones

Site Experience Feedback

Aug 31, 2024

Good