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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 941 - 960 of 4,437

Sam

Site Experience Feedback

Sep 09, 2024

It says free shipping on the bottom of every page, when you get to checkout, it says shipping is $4.99!!! Should be clearly stated and it isnt, imagine that!

Laurence

Site Experience Feedback

Sep 08, 2024

Great experience!

david

Site Experience Feedback

Sep 08, 2024

Great experience! Like I was a kid in a hobby shop again! I'm relearning to fly while teaching my kids. Wish you'd have had the MS RC Airplane 1220mm Ranger Trainer in stock. I'll be back for it, though.

Maxxxman

Site Experience Feedback

Aug 27, 2024

So far Tower Hobbies is doing an awesome job if hooking me up with relevant deals and competitive pricing!

Gunner

Site Experience Feedback

Sep 08, 2024

Very Good

Silver Scapel

Site Experience Feedback

Aug 30, 2024

The check out is a little tricky. At first I entered a VISA card number and it wouldn't go through. Then I entered a Discover Card number and it was accepted.


Post-Delivery Feedback

Sep 08, 2024

The buying process was simple enough and smooth. I received the product on time. Good job Tower Hobby.

MatW

Site Experience Feedback

Sep 08, 2024

Website has weird overlay where the menus drop and cover the page contents.

Mattsadelta!

Site Experience Feedback

Aug 27, 2024

I feel like I got tricked into purchasing the item for this site because the "labor day sale'" but I still ended up paying almost $500 for a peice of foam..these thing are entirely overpriced for what their made of and how easy it is to destroy with one slight mistake...but that's how aviation works I'm told..


Post-Delivery Feedback

Sep 08, 2024

I'm not saying I wouldn't recommend tower hobbies to a friend because I have been able to contact customer service about the issue but I'm really angry about the fact that the 100a esc quit working before I could even taxi down the runway!! I wired everything correctly which only took maybe 10 minutes hooking up the receiver and reflex v3 stabilizer then hooked the battery (6s5000)and while it was on the stand checked my control surfaces to make sure they were correct which only took maybe another 5 minutes then put the jet down on the driveway to taxi it to make sure the nose gear was not pulling to the left or right and before I could even make a turn to come back in my direction it had no more throttle response...everything else works but it is not sending voltage to the motor and it has me pretty angry because I just spent $450 on this jet and now I just had to order another esc($100) from fms because the predator 100a esc is on back order on tower hobbies website until Oct 28 and that's just ridiculously too long of a wait!!! Very angry and seriously doubt I'll buy anything from their site again..I know they don't make the jets but if their selling it parts should be in stock!! Is tower hobbies gonna reimburse me for the 100 bucks I had to spend buying another esc??? Doubt it!!

Jody

Site Experience Feedback

Sep 07, 2024

Great interaction

Big Bruce

Site Experience Feedback

Sep 07, 2024

Great site

Wes

Site Experience Feedback

Sep 07, 2024

It was good

Dickey

Site Experience Feedback

Sep 07, 2024

I really had no problem ordering on line. The last ti.e I ordered from Tower Hobbies was in the late 70's when I 1st got interested in rc. I left the hobby in the 80's and only recently (last year 2023) I returned.

Seril

Site Experience Feedback

Sep 07, 2024

I have been wanting a Cub for years. Saw one in a local shop, but bought a sopwith camel with 60" span. It has yet to fly. Am just gettiing back into flting again and I love it1

JD

Site Experience Feedback

Aug 29, 2024

I searched other sites and left this one on. Then decided to just go with it as it all seemed reasonable.


Post-Delivery Feedback

Sep 07, 2024

I searched stores and the internet for the model I purchased from Tower. Had a hard time finding and distinguishing the one I wanted. Ordering was easy secure.

killickb

Site Experience Feedback

Sep 07, 2024

Website was fast, accurate and clear.

Autogyro

Site Experience Feedback

Sep 01, 2024

Website difficult to search. Was looking for wheels for airplane. Random sizes scattered throughout each page. Takes very long time to find correct sizes. Have to look at many pages. Tires should be listed as to their dimensions , OD and axle size.

SK

Post-Delivery Feedback

Sep 07, 2024

All my items including small items like glue bottles came in separate packages, which ended up costing me more money at the end, there should be no reason why you can't ship everything in one box.

Joe

Site Experience Feedback

Sep 07, 2024

I wish your “S” scale was larger I mainly Tamiya paints. I love everything about this paint.

Rich

Site Experience Feedback

Aug 28, 2024

Easy and found exactly why I was looking for.


Post-Delivery Feedback

Sep 07, 2024

Fast shipping. Got exactly what I wanted and it was well packaged.

BDN

Site Experience Feedback

Sep 07, 2024

Appreciate your fast service I order from you guys because you're closer to me geographically and I get my items more quickly. Your prices are as low as they can be. Thank you very much.