Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 941 - 960 of 4,437
Sam
Site Experience Feedback
Sep 09, 2024
It says free shipping on the bottom of every page, when you get to checkout, it says shipping is $4.99!!! Should be clearly stated and it isnt, imagine that!
- Overall Rating: 5
- Would Shop Here Again: 1
- Likelihood To Recommend: 4
- Full ratings for this review »
Laurence
Site Experience Feedback
Sep 08, 2024
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
david
Site Experience Feedback
Sep 08, 2024
Great experience! Like I was a kid in a hobby shop again! I'm relearning to fly while teaching my kids. Wish you'd have had the MS RC Airplane 1220mm Ranger Trainer in stock. I'll be back for it, though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maxxxman
Site Experience Feedback
Aug 27, 2024
So far Tower Hobbies is doing an awesome job if hooking me up with relevant deals and competitive pricing!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Gunner
Site Experience Feedback
Sep 08, 2024
Very Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Silver Scapel
Site Experience Feedback
Aug 30, 2024
The check out is a little tricky. At first I entered a VISA card number and it wouldn't go through. Then I entered a Discover Card number and it was accepted.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Silver Scapel
Post-Delivery Feedback
Sep 08, 2024
The buying process was simple enough and smooth. I received the product on time. Good job Tower Hobby.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
MatW
Site Experience Feedback
Sep 08, 2024
Website has weird overlay where the menus drop and cover the page contents.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mattsadelta!
Site Experience Feedback
Aug 27, 2024
I feel like I got tricked into purchasing the item for this site because the "labor day sale'" but I still ended up paying almost $500 for a peice of foam..these thing are entirely overpriced for what their made of and how easy it is to destroy with one slight mistake...but that's how aviation works I'm told..
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mattsadelta!
Post-Delivery Feedback
Sep 08, 2024
I'm not saying I wouldn't recommend tower hobbies to a friend because I have been able to contact customer service about the issue but I'm really angry about the fact that the 100a esc quit working before I could even taxi down the runway!! I wired everything correctly which only took maybe 10 minutes hooking up the receiver and reflex v3 stabilizer then hooked the battery (6s5000)and while it was on the stand checked my control surfaces to make sure they were correct which only took maybe another 5 minutes then put the jet down on the driveway to taxi it to make sure the nose gear was not pulling to the left or right and before I could even make a turn to come back in my direction it had no more throttle response...everything else works but it is not sending voltage to the motor and it has me pretty angry because I just spent $450 on this jet and now I just had to order another esc($100) from fms because the predator 100a esc is on back order on tower hobbies website until Oct 28 and that's just ridiculously too long of a wait!!! Very angry and seriously doubt I'll buy anything from their site again..I know they don't make the jets but if their selling it parts should be in stock!! Is tower hobbies gonna reimburse me for the 100 bucks I had to spend buying another esc??? Doubt it!!
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Jody
Site Experience Feedback
Sep 07, 2024
Great interaction
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big Bruce
Site Experience Feedback
Sep 07, 2024
Great site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wes
Site Experience Feedback
Sep 07, 2024
It was good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- Full ratings for this review »
Dickey
Site Experience Feedback
Sep 07, 2024
I really had no problem ordering on line. The last ti.e I ordered from Tower Hobbies was in the late 70's when I 1st got interested in rc. I left the hobby in the 80's and only recently (last year 2023) I returned.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Seril
Site Experience Feedback
Sep 07, 2024
I have been wanting a Cub for years. Saw one in a local shop, but bought a sopwith camel with 60" span. It has yet to fly. Am just gettiing back into flting again and I love it1
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JD
Site Experience Feedback
Aug 29, 2024
I searched other sites and left this one on. Then decided to just go with it as it all seemed reasonable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JD
Post-Delivery Feedback
Sep 07, 2024
I searched stores and the internet for the model I purchased from Tower. Had a hard time finding and distinguishing the one I wanted. Ordering was easy secure.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
killickb
Site Experience Feedback
Sep 07, 2024
Website was fast, accurate and clear.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Autogyro
Site Experience Feedback
Sep 01, 2024
Website difficult to search. Was looking for wheels for airplane. Random sizes scattered throughout each page. Takes very long time to find correct sizes. Have to look at many pages. Tires should be listed as to their dimensions , OD and axle size.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
SK
Post-Delivery Feedback
Sep 07, 2024
All my items including small items like glue bottles came in separate packages, which ended up costing me more money at the end, there should be no reason why you can't ship everything in one box.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Sep 07, 2024
I wish your “S” scale was larger I mainly Tamiya paints. I love everything about this paint.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Rich
Site Experience Feedback
Aug 28, 2024
Easy and found exactly why I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rich
Post-Delivery Feedback
Sep 07, 2024
Fast shipping. Got exactly what I wanted and it was well packaged.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
BDN
Site Experience Feedback
Sep 07, 2024
Appreciate your fast service I order from you guys because you're closer to me geographically and I get my items more quickly. Your prices are as low as they can be. Thank you very much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »