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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 961 - 980 of 4,437

Ray

Site Experience Feedback

Sep 07, 2024

I hope the quality is good. I scratch build and this is my first ARF

H2 Rider

Site Experience Feedback

Sep 06, 2024

Easy navigation, competitive pricing, name brand products, fast and affordable shipping! Quick and easy checkout!

Unc

Site Experience Feedback

Aug 28, 2024

Excited to receive my order. Only issue is I wanted to buy upgrades and didn't get that option. May be operator error. ;-)

Chief

Site Experience Feedback

Sep 06, 2024

Loved the coupon code! I didn’t expect to get away with a 6x6 kit for as low of a price as I did. I will have to consider tower hobbies again!!

Ricco

Site Experience Feedback

Sep 06, 2024

Everything went smoothly. No issues.

Online Shopper

Site Experience Feedback

Sep 06, 2024

happy

Don T

Site Experience Feedback

Sep 06, 2024

Verry happy with products and fast shipping.usually get items in two to three days!

ohaley

Site Experience Feedback

Sep 06, 2024

Overall a standard experience as with most of the ordering on the internet these days.

Gabe

Site Experience Feedback

Sep 05, 2024

Shopping and check out processes went really smooth. I really enjoyed shopping and hopefully receive the order within the timeframe given. Excited to FLYYYYY :)

Jeffey

Site Experience Feedback

Sep 05, 2024

I had to redo my order due to a technical issue but I was able to order successfully on the second try

soba

Site Experience Feedback

Sep 05, 2024

Will purchase again

Don't Sleep On It!

Site Experience Feedback

Sep 05, 2024

all is good so far.

JimBobFibber

Site Experience Feedback

Sep 05, 2024

all good,

dozzerr

Site Experience Feedback

Sep 05, 2024

Great

diredk

Site Experience Feedback

Sep 05, 2024

Fast and fun

RacerX

Site Experience Feedback

Sep 05, 2024

Purchase, I have used Tower Hobbies and Horizon since I was stationed in Rantoul, Il in the 80s, and again through the 2000s, now we are back at it again looking to regain the excitement and grow the hobby in our local area.

DHC

Site Experience Feedback

Sep 05, 2024

Very easy to find what I was looking for

wrenchmonkey

Site Experience Feedback

Sep 05, 2024

Purchase went easy enough. Will see how the fulfillment spins out.

Solrac

Site Experience Feedback

Sep 05, 2024

Simple and fast to use

sonny

Site Experience Feedback

Sep 05, 2024

none