Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1001 - 1020 of 4,437
kawi
Site Experience Feedback
Sep 03, 2024
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trogg1956
Site Experience Feedback
Sep 03, 2024
website is very slow and jumps and skips.....not an easy webpage to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Riggs
Site Experience Feedback
Sep 03, 2024
I was looking at the reviews on the ASW28. Putting it on sale sealed the deal!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike to base
Site Experience Feedback
Sep 03, 2024
I had no problems and found it easy to follow. Payment method was PayPal which also made it quickand very easy. It is a well thought out website. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Do not publish my comments
Site Experience Feedback
Sep 03, 2024
Your website is difficult. At first I was going to order from another vendor, then found that this particular item is hard to find. So came back and got the order put in. 'Chat' is only with common questions apparently. The specs on this item were insufficient so I tried the chat and was given a case number. I do appreciate the shipping was reasonable. Just work on the useability of your website. Maybe it is better on a phone, but the scrolling in my laptop's browser was a nightmare.
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- Full ratings for this review »
Hodgkins
Site Experience Feedback
Sep 02, 2024
Good to go. Hope this supersaver thing is worth it! Would appreciate a First Responder Discount or sale through ID me. Thank you!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Cricketsman
Site Experience Feedback
Sep 02, 2024
Surprised at how the industry has changed during the last 20 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Buzz
Site Experience Feedback
Sep 02, 2024
Slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Spud
Site Experience Feedback
Sep 02, 2024
I have been a Tower Hobbies customer since 1980 and miss the old larger selection of (non-foam) airplane kits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hammstone
Site Experience Feedback
Sep 02, 2024
Easy to do use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
onthecoast
Site Experience Feedback
Sep 02, 2024
Good experience. Details were clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hodgkins
Site Experience Feedback
Sep 02, 2024
Good to go!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Screemn2
Site Experience Feedback
Sep 02, 2024
Good deal
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eto
Site Experience Feedback
Sep 02, 2024
I've been buying stuff from Tower hobbies in the '80s and then I stopped
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mustang
Site Experience Feedback
Aug 20, 2024
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 02, 2024
could not find lite wt wheels for airplane
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jake
Site Experience Feedback
Sep 02, 2024
I had no issues. It was quick and simple and easy to navigate. I just wish shipping was free but it’s still ok.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Viper
Site Experience Feedback
Sep 02, 2024
Great ordering experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MilkTea R/C
Site Experience Feedback
Sep 02, 2024
Very good. I was looking at website yesterday and added something to my cart. I got distracted and forgot to checkout. This morning I got a reminder email and I immediately checked out. I did checkout your website for other stuff I could buy. But there was so many sales that I got overwhelmed. I am shopping through my iPhone and wasn’t on my large screen computer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
UP Modeler
Site Experience Feedback
Sep 02, 2024
ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »