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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1001 - 1020 of 4,437

kawi

Site Experience Feedback

Sep 03, 2024

easy

Trogg1956

Site Experience Feedback

Sep 03, 2024

website is very slow and jumps and skips.....not an easy webpage to navigate

Riggs

Site Experience Feedback

Sep 03, 2024

I was looking at the reviews on the ASW28. Putting it on sale sealed the deal!

Mike to base

Site Experience Feedback

Sep 03, 2024

I had no problems and found it easy to follow. Payment method was PayPal which also made it quickand very easy. It is a well thought out website. Thank you.

Do not publish my comments

Site Experience Feedback

Sep 03, 2024

Your website is difficult. At first I was going to order from another vendor, then found that this particular item is hard to find. So came back and got the order put in. 'Chat' is only with common questions apparently. The specs on this item were insufficient so I tried the chat and was given a case number. I do appreciate the shipping was reasonable. Just work on the useability of your website. Maybe it is better on a phone, but the scrolling in my laptop's browser was a nightmare.

Hodgkins

Site Experience Feedback

Sep 02, 2024

Good to go. Hope this supersaver thing is worth it! Would appreciate a First Responder Discount or sale through ID me. Thank you!

Cricketsman

Site Experience Feedback

Sep 02, 2024

Surprised at how the industry has changed during the last 20 years.

Buzz

Site Experience Feedback

Sep 02, 2024

Slow

Spud

Site Experience Feedback

Sep 02, 2024

I have been a Tower Hobbies customer since 1980 and miss the old larger selection of (non-foam) airplane kits.

Hammstone

Site Experience Feedback

Sep 02, 2024

Easy to do use

onthecoast

Site Experience Feedback

Sep 02, 2024

Good experience. Details were clear.

Hodgkins

Site Experience Feedback

Sep 02, 2024

Good to go!

Screemn2

Site Experience Feedback

Sep 02, 2024

Good deal

Eto

Site Experience Feedback

Sep 02, 2024

I've been buying stuff from Tower hobbies in the '80s and then I stopped

Mustang

Site Experience Feedback

Aug 20, 2024

Great!

Online Shopper

Site Experience Feedback

Sep 02, 2024

could not find lite wt wheels for airplane

Jake

Site Experience Feedback

Sep 02, 2024

I had no issues. It was quick and simple and easy to navigate. I just wish shipping was free but it’s still ok.

Viper

Site Experience Feedback

Sep 02, 2024

Great ordering experience

MilkTea R/C

Site Experience Feedback

Sep 02, 2024

Very good. I was looking at website yesterday and added something to my cart. I got distracted and forgot to checkout. This morning I got a reminder email and I immediately checked out. I did checkout your website for other stuff I could buy. But there was so many sales that I got overwhelmed. I am shopping through my iPhone and wasn’t on my large screen computer.

UP Modeler

Site Experience Feedback

Sep 02, 2024

ok