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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 921 - 940 of 4,437

Dennis

Site Experience Feedback

Sep 10, 2024

I like the sale items

Mejia

Site Experience Feedback

Sep 10, 2024

All under control

Chad

Site Experience Feedback

Sep 09, 2024

I found the products I was looking for quickly and easily.

Chip

Site Experience Feedback

Sep 09, 2024

Great products and service, keep returning Website descriptions are very vague

BREWSHED

Site Experience Feedback

Sep 09, 2024

SQUARE TRANS BATT OUT OF STOCK FOR SPECTRUM 7 CHAN

Online Shopper

Site Experience Feedback

Sep 09, 2024

Great easy to navigate and use

75925mike@gmail.com

Site Experience Feedback

Sep 09, 2024

Found what I was looking for quick and easily

Mimi

Site Experience Feedback

Sep 09, 2024

This has by far been the most easiest ordering experience I’ve ever had more sites should take note

Felo

Site Experience Feedback

Sep 09, 2024

Experience has been always very positive. The only thing to improve is the personal data stored in the system. I got an old email address stored before making the final payment and it was not possible to be changed.

newbee

Site Experience Feedback

Sep 09, 2024

had some difficulty with the address selection portion

Larry

Site Experience Feedback

Sep 09, 2024

Good

Amateur PILOT

Site Experience Feedback

Sep 09, 2024

I am very pleased with the phoneline Tower Hobby technical support (although I had to wait a while). I am unimpressed with the computer online chat for the lack of understanding of my simple question regarding RealFlight simulation software and which one to buy, since I already have a Spektrum transmitter.

Pilot_Andy

Site Experience Feedback

Aug 25, 2024

I'm happy that Tower is still there providing aeromodelling needs beyond the current ready-to-fly trend. I enjoy building.


Post-Delivery Feedback

Sep 09, 2024

This is the second time I ordered a plane only to have it go on back order. I waited 9 months the last time. Who knows when I might get this one. At least you updated the web site this time to reflect its non-availability.

Estoy

Post-Delivery Feedback

Sep 09, 2024

It would have been better if Tower Hobbies carried as many brands as before.

Simages

Site Experience Feedback

Sep 09, 2024

1st purchase in months, good to go. Waiting for a Sale on a Helicopter or a decent Super Saver Coupon discount.....

Simages

Site Experience Feedback

Sep 09, 2024

I've been a customer for many years and was a Super Saver however; I'm back in the hobby and know it's better to be a Super Saver Customer.

AJ Rogers

Site Experience Feedback

Aug 30, 2024

Good experience, I like having upgrade/repair recommendations on the product page. Some things are hard to find but it is easier here than on other sites. Reasonable prices.


Post-Delivery Feedback

Sep 09, 2024

I ordered right before the holiday and it took a while to fulfill the order but once it was picked it shipped every quickly. The product seems to have some issues from manufacturing but I hate dealing with returns so I just plan on repairing or replacing the parts myself.

pp

Site Experience Feedback

Sep 09, 2024

The huge pop up that is activated when you hover over is terrible I usually close the window and shop elsewhere.

Coach

Site Experience Feedback

Sep 09, 2024

I saw the plane I liked. I was able to watch a video of the plane which made the sale. Placing the order was quick and simple. Can't wait to get flying it now.

Mac

Site Experience Feedback

Sep 09, 2024

Website is easy to use but could have better product description. I always liked how the old Tower Hobbies website had recommended parts that could be cross referenced.