Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 921 - 940 of 4,437
Dennis
Site Experience Feedback
Sep 10, 2024
I like the sale items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mejia
Site Experience Feedback
Sep 10, 2024
All under control
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chad
Site Experience Feedback
Sep 09, 2024
I found the products I was looking for quickly and easily.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- Full ratings for this review »
Chip
Site Experience Feedback
Sep 09, 2024
Great products and service, keep returning Website descriptions are very vague
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BREWSHED
Site Experience Feedback
Sep 09, 2024
SQUARE TRANS BATT OUT OF STOCK FOR SPECTRUM 7 CHAN
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 09, 2024
Great easy to navigate and use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
75925mike@gmail.com
Site Experience Feedback
Sep 09, 2024
Found what I was looking for quick and easily
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mimi
Site Experience Feedback
Sep 09, 2024
This has by far been the most easiest ordering experience I’ve ever had more sites should take note
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Felo
Site Experience Feedback
Sep 09, 2024
Experience has been always very positive. The only thing to improve is the personal data stored in the system. I got an old email address stored before making the final payment and it was not possible to be changed.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
newbee
Site Experience Feedback
Sep 09, 2024
had some difficulty with the address selection portion
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Larry
Site Experience Feedback
Sep 09, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Amateur PILOT
Site Experience Feedback
Sep 09, 2024
I am very pleased with the phoneline Tower Hobby technical support (although I had to wait a while). I am unimpressed with the computer online chat for the lack of understanding of my simple question regarding RealFlight simulation software and which one to buy, since I already have a Spektrum transmitter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pilot_Andy
Site Experience Feedback
Aug 25, 2024
I'm happy that Tower is still there providing aeromodelling needs beyond the current ready-to-fly trend. I enjoy building.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Pilot_Andy
Post-Delivery Feedback
Sep 09, 2024
This is the second time I ordered a plane only to have it go on back order. I waited 9 months the last time. Who knows when I might get this one. At least you updated the web site this time to reflect its non-availability.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 3
- Customer Support: N/A
- Full ratings for this review »
Estoy
Post-Delivery Feedback
Sep 09, 2024
It would have been better if Tower Hobbies carried as many brands as before.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Simages
Site Experience Feedback
Sep 09, 2024
1st purchase in months, good to go. Waiting for a Sale on a Helicopter or a decent Super Saver Coupon discount.....
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Simages
Site Experience Feedback
Sep 09, 2024
I've been a customer for many years and was a Super Saver however; I'm back in the hobby and know it's better to be a Super Saver Customer.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AJ Rogers
Site Experience Feedback
Aug 30, 2024
Good experience, I like having upgrade/repair recommendations on the product page. Some things are hard to find but it is easier here than on other sites. Reasonable prices.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AJ Rogers
Post-Delivery Feedback
Sep 09, 2024
I ordered right before the holiday and it took a while to fulfill the order but once it was picked it shipped every quickly. The product seems to have some issues from manufacturing but I hate dealing with returns so I just plan on repairing or replacing the parts myself.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
pp
Site Experience Feedback
Sep 09, 2024
The huge pop up that is activated when you hover over is terrible I usually close the window and shop elsewhere.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Coach
Site Experience Feedback
Sep 09, 2024
I saw the plane I liked. I was able to watch a video of the plane which made the sale. Placing the order was quick and simple. Can't wait to get flying it now.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Mac
Site Experience Feedback
Sep 09, 2024
Website is easy to use but could have better product description. I always liked how the old Tower Hobbies website had recommended parts that could be cross referenced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »