Home > Toys & Video Games > Tower Hobbies

Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 901 - 920 of 4,437

Happy Labor Day!

Site Experience Feedback

Sep 01, 2024

Good Labor Day Sale!


Post-Delivery Feedback

Sep 12, 2024

Great job

Bill

Site Experience Feedback

Sep 12, 2024

Great

EricL

Site Experience Feedback

Sep 11, 2024

Easy!

Online Shopper

Site Experience Feedback

Sep 11, 2024

The website is a bit clunky when navigating. For example, from a list of airplanes, one must click twice. Once to bring up a “quick view” button and then click the new button. This is not necessary. Also, on the Apple safari browser, there is no way to read the reviews. I can see how many reviews, and leave a review…but no way to read reviews. Lastly, with the details of the individual airplanes that are BNF, it does indicate what sort of battery connector is required. Deans, XT60 or EC3.

fat420

Site Experience Feedback

Sep 11, 2024

great as always but i didn't like not having easy pay

racer 1

Site Experience Feedback

Sep 11, 2024

no quality airplane kits.a lot of product backorderd

mr moe

Site Experience Feedback

Aug 27, 2024

your website is easy to use


Post-Delivery Feedback

Sep 11, 2024

I liked the products i ordered

ski

Site Experience Feedback

Sep 11, 2024

very good translation quick and easy

Richardpcm

Site Experience Feedback

Sep 11, 2024

It worked, applied discount easily and was easy to use.

HED

Site Experience Feedback

Aug 29, 2024

Just got back into hobby. First order. Technical problems the first time I tried. Waited and it worked later.

CTModfan41

Site Experience Feedback

Sep 05, 2024

I've been buying from tower since you had to call and place an order. I have never had a bad experience. Absolutely Love the brand. Keep up the great work!


Post-Delivery Feedback

Sep 11, 2024

Flawless, as always.

Larry

Site Experience Feedback

Sep 03, 2024

I found the item I wanted and put it in my basket only to find at checkout that it was out of stock. Out of stock should be in bold red letters in the item listing so I don't waist time with go backs.


Post-Delivery Feedback

Sep 11, 2024

I purchased an AR10400T receiver to use in my new airplane with an Aura 8 which I have used in all my bigger airplanes. Upon setup, I could not bind it and contacted customer support chat who said he would get back to me. I have not heard back but contacted Flex Innovations on the issue and they informed me this receiver is not compatible with the Aura 8 and Spektrum knows about it. I would like to return this one for one that is compatible.

gpaw12

Site Experience Feedback

Sep 03, 2024

it was really easy to get my order in and waiting to get my purchase .


Post-Delivery Feedback

Sep 11, 2024

im happy with my purchasse i love how good it does it handes great so happy with my heli. thanks.

Electro Flyer

Site Experience Feedback

Sep 11, 2024

Very easy transaction.

Jerry

Site Experience Feedback

Sep 11, 2024

Web site some times are difficult to find what I’m looking for

Tony

Site Experience Feedback

Sep 01, 2024

My purchase was quick and easy. Delivery was free.

Mr.B

Site Experience Feedback

Sep 02, 2024

Very good experience. I was a customer back in the mid 80s and very pleased to see that I will be able to order from you again as I return to the hobby.


Post-Delivery Feedback

Sep 11, 2024

Man, the Tower Hobbies people must have pulled the ordered parts immediately and sent them out. I dang near got my order before they took the money out of my account. And as always, no mistakes and high quality on the order. I really have to thank Tower Hobbies, they rock!!!

Jamie

Site Experience Feedback

Sep 10, 2024

Great experience.

Online Shopper

Site Experience Feedback

Sep 10, 2024

Easy to navigate website

Scoot

Site Experience Feedback

Sep 06, 2024

I didn't get my full 100.00 discount?


Post-Delivery Feedback

Sep 10, 2024

A+