Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 901 - 920 of 4,437
Happy Labor Day!
Site Experience Feedback
Sep 01, 2024
Good Labor Day Sale!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Happy Labor Day!
Post-Delivery Feedback
Sep 12, 2024
Great job
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 9
- Full ratings for this review »
Bill
Site Experience Feedback
Sep 12, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EricL
Site Experience Feedback
Sep 11, 2024
Easy!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 11, 2024
The website is a bit clunky when navigating. For example, from a list of airplanes, one must click twice. Once to bring up a “quick view” button and then click the new button. This is not necessary. Also, on the Apple safari browser, there is no way to read the reviews. I can see how many reviews, and leave a review…but no way to read reviews. Lastly, with the details of the individual airplanes that are BNF, it does indicate what sort of battery connector is required. Deans, XT60 or EC3.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
fat420
Site Experience Feedback
Sep 11, 2024
great as always but i didn't like not having easy pay
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
racer 1
Site Experience Feedback
Sep 11, 2024
no quality airplane kits.a lot of product backorderd
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
mr moe
Site Experience Feedback
Aug 27, 2024
your website is easy to use
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
mr moe
Post-Delivery Feedback
Sep 11, 2024
I liked the products i ordered
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
ski
Site Experience Feedback
Sep 11, 2024
very good translation quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Richardpcm
Site Experience Feedback
Sep 11, 2024
It worked, applied discount easily and was easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HED
Site Experience Feedback
Aug 29, 2024
Just got back into hobby. First order. Technical problems the first time I tried. Waited and it worked later.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
CTModfan41
Site Experience Feedback
Sep 05, 2024
I've been buying from tower since you had to call and place an order. I have never had a bad experience. Absolutely Love the brand. Keep up the great work!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CTModfan41
Post-Delivery Feedback
Sep 11, 2024
Flawless, as always.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Larry
Site Experience Feedback
Sep 03, 2024
I found the item I wanted and put it in my basket only to find at checkout that it was out of stock. Out of stock should be in bold red letters in the item listing so I don't waist time with go backs.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Larry
Post-Delivery Feedback
Sep 11, 2024
I purchased an AR10400T receiver to use in my new airplane with an Aura 8 which I have used in all my bigger airplanes. Upon setup, I could not bind it and contacted customer support chat who said he would get back to me. I have not heard back but contacted Flex Innovations on the issue and they informed me this receiver is not compatible with the Aura 8 and Spektrum knows about it. I would like to return this one for one that is compatible.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 2
- Full ratings for this review »
gpaw12
Site Experience Feedback
Sep 03, 2024
it was really easy to get my order in and waiting to get my purchase .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
gpaw12
Post-Delivery Feedback
Sep 11, 2024
im happy with my purchasse i love how good it does it handes great so happy with my heli. thanks.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Electro Flyer
Site Experience Feedback
Sep 11, 2024
Very easy transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jerry
Site Experience Feedback
Sep 11, 2024
Web site some times are difficult to find what I’m looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tony
Site Experience Feedback
Sep 01, 2024
My purchase was quick and easy. Delivery was free.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr.B
Site Experience Feedback
Sep 02, 2024
Very good experience. I was a customer back in the mid 80s and very pleased to see that I will be able to order from you again as I return to the hobby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr.B
Post-Delivery Feedback
Sep 11, 2024
Man, the Tower Hobbies people must have pulled the ordered parts immediately and sent them out. I dang near got my order before they took the money out of my account. And as always, no mistakes and high quality on the order. I really have to thank Tower Hobbies, they rock!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jamie
Site Experience Feedback
Sep 10, 2024
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 10, 2024
Easy to navigate website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scoot
Site Experience Feedback
Sep 06, 2024
I didn't get my full 100.00 discount?
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Scoot
Post-Delivery Feedback
Sep 10, 2024
A+
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »