Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 881 - 900 of 4,437
Bob
Site Experience Feedback
Sep 13, 2024
I had received a gift card and it was a bit difficult to get to the products and then sadly finding you were out of stock. I ordered anyway hoping the Ultracote will be in stock soon. I haven't ordered in quite a while and it seemed much easier in the past.
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
JD1985
Site Experience Feedback
Sep 13, 2024
So far so good. Lets see how the delivery goes. Website was great.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
skullkis
Site Experience Feedback
Sep 13, 2024
easy to buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hex
Site Experience Feedback
Sep 13, 2024
Good very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Crond
Post-Delivery Feedback
Sep 13, 2024
Exactly what I ordered and what I was expecting
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jelliman
Post-Delivery Feedback
Sep 13, 2024
I've been ordering from Tower since the mid 80's and have to say this was the worst experience and that's including the times when we used to have to mail in orders. Anyways, placed an order and waited days to get any kind of order update with a tracking. Had to chat and call to get it. Pretty disappointing as this was a gift for my son and I had to have it by a certain date, so this left me wondering if this was in stock, on the way or held up somewhere. Customer service complained that they cannot update orders with tracking numbers, so it has to be mailed. I called at 2:30PM Pacific to learn that your customer service via phone ends at 4:30 CST, really? In this modern day, you need longer customer service hours. From someone like myself that designs and programs highly-complicated point of sale and eCommerce systems for a very regulated wine industry, HH needs to step up.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 3
- Customer Support: 8
- Full ratings for this review »
Mike
Site Experience Feedback
Sep 02, 2024
Purchase went smoothly so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Post-Delivery Feedback
Sep 13, 2024
I tried to get help ordering a 4 stroke engine and you can't get anything but virtual assistant to help you which is very little help also I tried to get help on ordering metal gear servos for a piper Cherekee I ordered from Tower Hobbies again no help so I gave up on tower hobbies and went to a competing company and got all the help I needed live help Oh well Tower Hobbies look like it's your lost
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 2
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 13, 2024
Nice web site
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Coco
Site Experience Feedback
Sep 12, 2024
all great!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Myk
Site Experience Feedback
Sep 12, 2024
I've shopped with you before (electric train parts) and was very well taken care of. I hope for the same with this model order. thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JR in Upper Michigan
Site Experience Feedback
Sep 12, 2024
I renewed my Super Save Club Membership as I am getting back into RC airplanes and need to "restock" my supplies. I am planning on getting my list and ordering this weekend. It looks odd putting $9.95, but that is why it is low now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cheers
Site Experience Feedback
Sep 12, 2024
Corn
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pete
Site Experience Feedback
Sep 12, 2024
Long time customer & love Tower!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BlackSheepOne
Site Experience Feedback
Sep 12, 2024
Great shopping online site easy to move around and find what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris K.
Site Experience Feedback
Sep 12, 2024
the website runs slow at times, takes time to load occasionally, so if that was improved the experience could have been better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Ozzy
Site Experience Feedback
Sep 12, 2024
Always order to find items and place the order. Appreciated.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
More Great Tower Hobbies shopping!
Site Experience Feedback
Sep 12, 2024
Good experience as expected. Easy to navigate the site, and the item I wanted was in stock Should have it within a week, and that's fine!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Don
Site Experience Feedback
Sep 12, 2024
Joined super saver club to get discounts on RC kit and other products
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Mark W
Post-Delivery Feedback
Sep 12, 2024
Overall, good experience. I tried to delay shipment over concern it may arrive during our vacation. I was promised that, but it shipped anyway. Fortunately, it arrived before we left.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 7
- Full ratings for this review »
Dozer rc pilot
Site Experience Feedback
Sep 12, 2024
Really easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »