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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 881 - 900 of 4,437

Bob

Site Experience Feedback

Sep 13, 2024

I had received a gift card and it was a bit difficult to get to the products and then sadly finding you were out of stock. I ordered anyway hoping the Ultracote will be in stock soon. I haven't ordered in quite a while and it seemed much easier in the past.

JD1985

Site Experience Feedback

Sep 13, 2024

So far so good. Lets see how the delivery goes. Website was great.

skullkis

Site Experience Feedback

Sep 13, 2024

easy to buy

Hex

Site Experience Feedback

Sep 13, 2024

Good very easy to navigate

Crond

Post-Delivery Feedback

Sep 13, 2024

Exactly what I ordered and what I was expecting

Jelliman

Post-Delivery Feedback

Sep 13, 2024

I've been ordering from Tower since the mid 80's and have to say this was the worst experience and that's including the times when we used to have to mail in orders. Anyways, placed an order and waited days to get any kind of order update with a tracking. Had to chat and call to get it. Pretty disappointing as this was a gift for my son and I had to have it by a certain date, so this left me wondering if this was in stock, on the way or held up somewhere. Customer service complained that they cannot update orders with tracking numbers, so it has to be mailed. I called at 2:30PM Pacific to learn that your customer service via phone ends at 4:30 CST, really? In this modern day, you need longer customer service hours. From someone like myself that designs and programs highly-complicated point of sale and eCommerce systems for a very regulated wine industry, HH needs to step up.

Mike

Site Experience Feedback

Sep 02, 2024

Purchase went smoothly so far


Post-Delivery Feedback

Sep 13, 2024

I tried to get help ordering a 4 stroke engine and you can't get anything but virtual assistant to help you which is very little help also I tried to get help on ordering metal gear servos for a piper Cherekee I ordered from Tower Hobbies again no help so I gave up on tower hobbies and went to a competing company and got all the help I needed live help Oh well Tower Hobbies look like it's your lost

Online Shopper

Site Experience Feedback

Sep 13, 2024

Nice web site

Coco

Site Experience Feedback

Sep 12, 2024

all great!

Myk

Site Experience Feedback

Sep 12, 2024

I've shopped with you before (electric train parts) and was very well taken care of. I hope for the same with this model order. thank you.

JR in Upper Michigan

Site Experience Feedback

Sep 12, 2024

I renewed my Super Save Club Membership as I am getting back into RC airplanes and need to "restock" my supplies. I am planning on getting my list and ordering this weekend. It looks odd putting $9.95, but that is why it is low now.

Cheers

Site Experience Feedback

Sep 12, 2024

Corn

Pete

Site Experience Feedback

Sep 12, 2024

Long time customer & love Tower!

BlackSheepOne

Site Experience Feedback

Sep 12, 2024

Great shopping online site easy to move around and find what I need

Chris K.

Site Experience Feedback

Sep 12, 2024

the website runs slow at times, takes time to load occasionally, so if that was improved the experience could have been better.

Ozzy

Site Experience Feedback

Sep 12, 2024

Always order to find items and place the order. Appreciated.

More Great Tower Hobbies shopping!

Site Experience Feedback

Sep 12, 2024

Good experience as expected. Easy to navigate the site, and the item I wanted was in stock Should have it within a week, and that's fine!

Don

Site Experience Feedback

Sep 12, 2024

Joined super saver club to get discounts on RC kit and other products

Mark W

Post-Delivery Feedback

Sep 12, 2024

Overall, good experience. I tried to delay shipment over concern it may arrive during our vacation. I was promised that, but it shipped anyway. Fortunately, it arrived before we left.

Dozer rc pilot

Site Experience Feedback

Sep 12, 2024

Really easy to use