Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 861 - 880 of 4,437
Brent Lemoine
Site Experience Feedback
Sep 15, 2024
Been using Tower hobbies website for over 20 years always a great experience. Awesome customer service satisfaction never had any issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Smitty
Site Experience Feedback
Sep 03, 2024
Good
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 3
- Full ratings for this review »
Smitty
Post-Delivery Feedback
Sep 15, 2024
Bought a truck they said was in stock but they actually didn't have it and i had to wait over 6 months
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
BuzzinRC
Site Experience Feedback
Sep 15, 2024
Smooth transaction. Decent prices.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
joe d
Site Experience Feedback
Sep 15, 2024
great product great buy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cliff
Site Experience Feedback
Sep 15, 2024
Good, easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 15, 2024
Website can be slow and occasionally hard to follow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 15, 2024
quick and easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Zaid
Site Experience Feedback
Sep 07, 2024
Easy to find what I was looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Alpicon
Site Experience Feedback
Sep 15, 2024
I don’t understand why shipping takes so long. I ordered a pair of collars last Tuesday, 9/10/24, and have yet to receive them. I’m in the US
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Larry
Post-Delivery Feedback
Sep 15, 2024
Still haven't received item. Called CS last week and found out my order was on hold. They said my CC did not go through even though my card is good. They ran it again and told me the order will ship this week? Online status is useless since it only told me that order is awaiting shipment for over 7 days.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 6
- Customer Support: 8
- Full ratings for this review »
Stallion
Post-Delivery Feedback
Sep 15, 2024
You buy something and don't get ant a experience it getting riped off
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Mark B
Site Experience Feedback
Sep 07, 2024
Went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ken
Site Experience Feedback
Sep 06, 2024
It was great. Thanks so much for your help
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Ken
Post-Delivery Feedback
Sep 14, 2024
You folks have excellent products. Thanks for all of the items that you have to sell.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Woody
Site Experience Feedback
Sep 14, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
None
Site Experience Feedback
Sep 14, 2024
Sale site given did not recognize my login to Tower, responded as guest, site took information through new credit card, then went back to start listing old cards. Reset password, finallyh accepted. Whole process took 30 minutes!
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ben S
Site Experience Feedback
Sep 07, 2024
Easy transaction as usual, I've still never won one of these giftcards though
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ben S
Post-Delivery Feedback
Sep 14, 2024
I needed a basher body for my Clodbuster and Tower had a Chevy that fit. I also ordered all the paint I needed and they had the colors I was looking for.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Fluffy
Site Experience Feedback
Sep 14, 2024
Had to log back in to submit my order due to something like "token mismatch". Cart was still ready to complete the order. It went through the second try.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stan
Site Experience Feedback
Sep 14, 2024
Found everything I needed to bundle my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lou
Site Experience Feedback
Sep 08, 2024
Order entry was easy, just had problems logging in u
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lou
Post-Delivery Feedback
Sep 14, 2024
All aspects of the process was great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kidathart
Site Experience Feedback
Sep 13, 2024
I've been happy with every order I've made through the years at tower hobby
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »