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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 861 - 880 of 4,437

Brent Lemoine

Site Experience Feedback

Sep 15, 2024

Been using Tower hobbies website for over 20 years always a great experience. Awesome customer service satisfaction never had any issues.

Smitty

Site Experience Feedback

Sep 03, 2024

Good


Post-Delivery Feedback

Sep 15, 2024

Bought a truck they said was in stock but they actually didn't have it and i had to wait over 6 months

BuzzinRC

Site Experience Feedback

Sep 15, 2024

Smooth transaction. Decent prices.

joe d

Site Experience Feedback

Sep 15, 2024

great product great buy

Cliff

Site Experience Feedback

Sep 15, 2024

Good, easy to navigate.

Online Shopper

Site Experience Feedback

Sep 15, 2024

Website can be slow and occasionally hard to follow.

Online Shopper

Site Experience Feedback

Sep 15, 2024

quick and easy

Zaid

Site Experience Feedback

Sep 07, 2024

Easy to find what I was looking for

Alpicon

Site Experience Feedback

Sep 15, 2024

I don’t understand why shipping takes so long. I ordered a pair of collars last Tuesday, 9/10/24, and have yet to receive them. I’m in the US

Larry

Post-Delivery Feedback

Sep 15, 2024

Still haven't received item. Called CS last week and found out my order was on hold. They said my CC did not go through even though my card is good. They ran it again and told me the order will ship this week? Online status is useless since it only told me that order is awaiting shipment for over 7 days.

Stallion

Post-Delivery Feedback

Sep 15, 2024

You buy something and don't get ant a experience it getting riped off

Mark B

Site Experience Feedback

Sep 07, 2024

Went well

Ken

Site Experience Feedback

Sep 06, 2024

It was great. Thanks so much for your help


Post-Delivery Feedback

Sep 14, 2024

You folks have excellent products. Thanks for all of the items that you have to sell.

Woody

Site Experience Feedback

Sep 14, 2024

Good

None

Site Experience Feedback

Sep 14, 2024

Sale site given did not recognize my login to Tower, responded as guest, site took information through new credit card, then went back to start listing old cards. Reset password, finallyh accepted. Whole process took 30 minutes!

Ben S

Site Experience Feedback

Sep 07, 2024

Easy transaction as usual, I've still never won one of these giftcards though


Post-Delivery Feedback

Sep 14, 2024

I needed a basher body for my Clodbuster and Tower had a Chevy that fit. I also ordered all the paint I needed and they had the colors I was looking for.

Fluffy

Site Experience Feedback

Sep 14, 2024

Had to log back in to submit my order due to something like "token mismatch". Cart was still ready to complete the order. It went through the second try.

Stan

Site Experience Feedback

Sep 14, 2024

Found everything I needed to bundle my order

Lou

Site Experience Feedback

Sep 08, 2024

Order entry was easy, just had problems logging in u


Post-Delivery Feedback

Sep 14, 2024

All aspects of the process was great

Kidathart

Site Experience Feedback

Sep 13, 2024

I've been happy with every order I've made through the years at tower hobby