Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 841 - 860 of 4,437
Champ
Site Experience Feedback
Sep 16, 2024
EASY TO FIND PRODUCTS - EASY TO CHECKOUT - NOT EASY TO APPLY COUPONS AND LOYALTY BENEFITS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dirt karter
Site Experience Feedback
Sep 16, 2024
to hard to navigate
- Overall Rating: 1
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Ray
Site Experience Feedback
Sep 16, 2024
Website was very easy to navigate and Checkout was smooth.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Xmaxx
Site Experience Feedback
Sep 16, 2024
Good. Was hard to enter information in name/address boxes. Seems to conflict with my auto fill information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RD
Site Experience Feedback
Sep 16, 2024
I tried to include lithium batteries in my order but the order kept getting refused without my knowing the reason - that they could not be shipped to my location. I had to submit a support ticket to figure that out.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 16, 2024
It was good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Stu K.
Site Experience Feedback
Sep 16, 2024
I appreciated that the product included details about what else needed to be purchased for full functionality. I would've liked a more detailed description of the products however.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 16, 2024
easy to order
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Bill
Site Experience Feedback
Sep 16, 2024
Great. Very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kim
Site Experience Feedback
Sep 16, 2024
Website is fine, I think shipping charges should reflect small items vs large items and should be reduced for the small things rec flyers need !
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
none
Site Experience Feedback
Sep 16, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gabzeek
Post-Delivery Feedback
Sep 16, 2024
Fast delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Junebug
Post-Delivery Feedback
Sep 16, 2024
Great place to buy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jody
Site Experience Feedback
Sep 15, 2024
I have had to change my shipping address to a family members house due to only shipping option being fedex. FEDEX is unable to deliver to my area efficiently, accurately, or acceptably and it is the only shipping option offered! I have several cases/ complaints with fedex over the past 6-8 months. Will be my final order from Tower Hobbies due to this reason. I had to use up my loyalty points...
- Overall Rating: 5
- Would Shop Here Again: 2
- Likelihood To Recommend: 5
- Full ratings for this review »
pig pen
Site Experience Feedback
Sep 15, 2024
before horizon takeover there were better promos.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Hot wheels
Site Experience Feedback
Sep 15, 2024
Took a while to load but over all the experience was worth it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NJFlyGuy
Site Experience Feedback
Aug 26, 2024
easy transaction,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NJFlyGuy
Post-Delivery Feedback
Sep 15, 2024
always buy from Tower as long as what I am looking for is available. Prices fair and shipping time is great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
BigS
Site Experience Feedback
Sep 15, 2024
The website often kicked back claiming info was enterred incorrectly when it wasn't.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ABE
Site Experience Feedback
Sep 15, 2024
GREAT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roy
Site Experience Feedback
Sep 15, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »