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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 841 - 860 of 4,437

Champ

Site Experience Feedback

Sep 16, 2024

EASY TO FIND PRODUCTS - EASY TO CHECKOUT - NOT EASY TO APPLY COUPONS AND LOYALTY BENEFITS

dirt karter

Site Experience Feedback

Sep 16, 2024

to hard to navigate

Ray

Site Experience Feedback

Sep 16, 2024

Website was very easy to navigate and Checkout was smooth.

Xmaxx

Site Experience Feedback

Sep 16, 2024

Good. Was hard to enter information in name/address boxes. Seems to conflict with my auto fill information.

RD

Site Experience Feedback

Sep 16, 2024

I tried to include lithium batteries in my order but the order kept getting refused without my knowing the reason - that they could not be shipped to my location. I had to submit a support ticket to figure that out.

Online Shopper

Site Experience Feedback

Sep 16, 2024

It was good.

Stu K.

Site Experience Feedback

Sep 16, 2024

I appreciated that the product included details about what else needed to be purchased for full functionality. I would've liked a more detailed description of the products however.

Online Shopper

Site Experience Feedback

Sep 16, 2024

easy to order

Bill

Site Experience Feedback

Sep 16, 2024

Great. Very easy.

Kim

Site Experience Feedback

Sep 16, 2024

Website is fine, I think shipping charges should reflect small items vs large items and should be reduced for the small things rec flyers need !

none

Site Experience Feedback

Sep 16, 2024

good

Gabzeek

Post-Delivery Feedback

Sep 16, 2024

Fast delivery.

Junebug

Post-Delivery Feedback

Sep 16, 2024

Great place to buy

Jody

Site Experience Feedback

Sep 15, 2024

I have had to change my shipping address to a family members house due to only shipping option being fedex. FEDEX is unable to deliver to my area efficiently, accurately, or acceptably and it is the only shipping option offered! I have several cases/ complaints with fedex over the past 6-8 months. Will be my final order from Tower Hobbies due to this reason. I had to use up my loyalty points...

pig pen

Site Experience Feedback

Sep 15, 2024

before horizon takeover there were better promos.

Hot wheels

Site Experience Feedback

Sep 15, 2024

Took a while to load but over all the experience was worth it

NJFlyGuy

Site Experience Feedback

Aug 26, 2024

easy transaction,


Post-Delivery Feedback

Sep 15, 2024

always buy from Tower as long as what I am looking for is available. Prices fair and shipping time is great

BigS

Site Experience Feedback

Sep 15, 2024

The website often kicked back claiming info was enterred incorrectly when it wasn't.

ABE

Site Experience Feedback

Sep 15, 2024

GREAT

Roy

Site Experience Feedback

Sep 15, 2024

Great