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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 821 - 840 of 4,437

Thomas

Site Experience Feedback

Sep 18, 2024

Ask to many personal questions. I refuse to answer any of them.

eagleye21

Site Experience Feedback

Sep 07, 2024

I had a little hickup at checkout. Received a technical issue alert that payment could not be processed. Third time I tried, it went away and went through.


Post-Delivery Feedback

Sep 18, 2024

Ordered was received quickly and accurately. Shipping was fair. Excellent, smooth transaction. Thank you!

Online Shopper

Site Experience Feedback

Sep 18, 2024

all good here

Santiago

Post-Delivery Feedback

Sep 18, 2024

I like the tires I bought and the price was Fantastic!! I have to concerns, the first is that the even though I am a super saver menber I have a $75 minimum purchase target to get free shipping and the 2nd comment is that I can not use my monthly coupon in anything that is on sale, and normally that is what I buy

Doug

Site Experience Feedback

Sep 03, 2024

Just glad to see the RC hobby industry still exists, and new products are emerging.


Post-Delivery Feedback

Sep 18, 2024

Was able to get a discount by “signing up”, and I am very happy with my latest new airplane!

Tom

Site Experience Feedback

Sep 03, 2024

When I do my check out and us the auto fill it tells me I made a mistake.

Rc Man

Site Experience Feedback

Sep 18, 2024

Great.. love it

Nvidia

Site Experience Feedback

Sep 18, 2024

When sending a text with coupon, you should send a separate text with code. Difficult to copy code within one text. Using phone.

Mick

Site Experience Feedback

Sep 18, 2024

satisfied

Jon

Site Experience Feedback

Sep 08, 2024

Good experience my 3rd buy on this sight best price


Post-Delivery Feedback

Sep 17, 2024

My new favorite plane but the payment system for the sight need to be fix when you bye more then one thing holding double the amount is different never had that happen anywhere but in the end was the right amount

Janle10457

Site Experience Feedback

Sep 17, 2024

I would like for tower hobby to increase there inventory

BK

Site Experience Feedback

Sep 05, 2024

it was good

Rampage

Site Experience Feedback

Sep 17, 2024

.

joeg

Site Experience Feedback

Sep 17, 2024

Was expecting discount for my first purchase but did not receive any information on how to claim the 10% discount for first time buyers. A bit disappointed since the discount would have been $92.76.

June Burger

Site Experience Feedback

Sep 17, 2024

Excellent

Online Shopper

Site Experience Feedback

Sep 04, 2024

very good

Shorething

Site Experience Feedback

Sep 17, 2024

Worked as it should Very slow moving between pages Should be faster

Alex

Site Experience Feedback

Sep 11, 2024

It was very user friendly


Post-Delivery Feedback

Sep 17, 2024

A lot of variety in all products

Online Shopper

Post-Delivery Feedback

Sep 17, 2024

Actually, it showed up 2 days early.

Tucker

Site Experience Feedback

Sep 16, 2024

Had the best price and free shipping which made it a no brainer.