Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 821 - 840 of 4,437
Thomas
Site Experience Feedback
Sep 18, 2024
Ask to many personal questions. I refuse to answer any of them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
eagleye21
Site Experience Feedback
Sep 07, 2024
I had a little hickup at checkout. Received a technical issue alert that payment could not be processed. Third time I tried, it went away and went through.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
eagleye21
Post-Delivery Feedback
Sep 18, 2024
Ordered was received quickly and accurately. Shipping was fair. Excellent, smooth transaction. Thank you!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 18, 2024
all good here
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Santiago
Post-Delivery Feedback
Sep 18, 2024
I like the tires I bought and the price was Fantastic!! I have to concerns, the first is that the even though I am a super saver menber I have a $75 minimum purchase target to get free shipping and the 2nd comment is that I can not use my monthly coupon in anything that is on sale, and normally that is what I buy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Doug
Site Experience Feedback
Sep 03, 2024
Just glad to see the RC hobby industry still exists, and new products are emerging.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Doug
Post-Delivery Feedback
Sep 18, 2024
Was able to get a discount by “signing up”, and I am very happy with my latest new airplane!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Tom
Site Experience Feedback
Sep 03, 2024
When I do my check out and us the auto fill it tells me I made a mistake.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rc Man
Site Experience Feedback
Sep 18, 2024
Great.. love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nvidia
Site Experience Feedback
Sep 18, 2024
When sending a text with coupon, you should send a separate text with code. Difficult to copy code within one text. Using phone.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mick
Site Experience Feedback
Sep 18, 2024
satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jon
Site Experience Feedback
Sep 08, 2024
Good experience my 3rd buy on this sight best price
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jon
Post-Delivery Feedback
Sep 17, 2024
My new favorite plane but the payment system for the sight need to be fix when you bye more then one thing holding double the amount is different never had that happen anywhere but in the end was the right amount
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Janle10457
Site Experience Feedback
Sep 17, 2024
I would like for tower hobby to increase there inventory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BK
Site Experience Feedback
Sep 05, 2024
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rampage
Site Experience Feedback
Sep 17, 2024
.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
joeg
Site Experience Feedback
Sep 17, 2024
Was expecting discount for my first purchase but did not receive any information on how to claim the 10% discount for first time buyers. A bit disappointed since the discount would have been $92.76.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
June Burger
Site Experience Feedback
Sep 17, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 04, 2024
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Shorething
Site Experience Feedback
Sep 17, 2024
Worked as it should Very slow moving between pages Should be faster
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Alex
Site Experience Feedback
Sep 11, 2024
It was very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex
Post-Delivery Feedback
Sep 17, 2024
A lot of variety in all products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 17, 2024
Actually, it showed up 2 days early.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tucker
Site Experience Feedback
Sep 16, 2024
Had the best price and free shipping which made it a no brainer.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »