Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 801 - 820 of 4,437
Butch
Site Experience Feedback
Sep 20, 2024
All my experiences with tower hobby have been excellent. No problems whatsoever. Enjoy shopping online for airplanes. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
joeg
Site Experience Feedback
Sep 20, 2024
Wish the combination of the Training Flight Simulation with Dongle was available before December. But I ordered the separate items at a higher cost since I really need the training software setup.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Found Part
Site Experience Feedback
Sep 20, 2024
Tower had the part I needed. Price was fair. Experience was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tommy B
Site Experience Feedback
Sep 20, 2024
I like the website. It's straight forward. Searches are easy. I have trouble finding propellers though.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Uncle J
Site Experience Feedback
Sep 19, 2024
I've ordered from Tower Hobbies on more than one occasion and have had no issues. I have them in my bookmarks for easy access.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 19, 2024
Would like some more product information on the paints
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
uasxai
Site Experience Feedback
Sep 19, 2024
I like tower hobbies loyalty discount! like their stock and shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
abe
Post-Delivery Feedback
Sep 19, 2024
cancel the cancel i will keep the plane
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
BrH
Site Experience Feedback
Sep 19, 2024
The checkout address system comes up with an error for PO Boxes.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
gariciajon
Site Experience Feedback
Sep 19, 2024
Everything is great fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joel
Site Experience Feedback
Sep 19, 2024
It's a good site. Sometimes hard to find replacement parts or know what your looking at.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
viper90mmparts
Site Experience Feedback
Sep 05, 2024
i like how coupons can be applied, along with good sales on items at times
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
viper90mmparts
Post-Delivery Feedback
Sep 19, 2024
product damaged in shipment, 40 points credit allowed for damage
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bryan
Site Experience Feedback
Sep 19, 2024
Filters were clunky to use when searching for products. There was no way to separate wheels and tires, or filter by wheel material. Including an explanation for the tire compound on the tire page would be helpful.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Kenny
Site Experience Feedback
Sep 19, 2024
I have always had a good experience with tower hobby they always have what I need. I have been with them since 1980.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 19, 2024
I have always had good experience when shopping with Tower hobbies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Monta
Site Experience Feedback
Sep 18, 2024
I enjoyed the experience of the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cactus250
Site Experience Feedback
Sep 18, 2024
Received text about a special for today but did not show up when ordering
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Gary
Site Experience Feedback
Sep 18, 2024
Easy to understand the website and prices we good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Dsw
Site Experience Feedback
Sep 18, 2024
Every was great except your search engine. For example I wanted a 12vdc battery for my field box. I tried several times to search your store to find it. To no avail. I went else where
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 18, 2024
I have no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »