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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 801 - 820 of 4,437

Butch

Site Experience Feedback

Sep 20, 2024

All my experiences with tower hobby have been excellent. No problems whatsoever. Enjoy shopping online for airplanes. Thank you.

joeg

Site Experience Feedback

Sep 20, 2024

Wish the combination of the Training Flight Simulation with Dongle was available before December. But I ordered the separate items at a higher cost since I really need the training software setup.

Found Part

Site Experience Feedback

Sep 20, 2024

Tower had the part I needed. Price was fair. Experience was easy.

Tommy B

Site Experience Feedback

Sep 20, 2024

I like the website. It's straight forward. Searches are easy. I have trouble finding propellers though.

Uncle J

Site Experience Feedback

Sep 19, 2024

I've ordered from Tower Hobbies on more than one occasion and have had no issues. I have them in my bookmarks for easy access.

Online Shopper

Site Experience Feedback

Sep 19, 2024

Would like some more product information on the paints

uasxai

Site Experience Feedback

Sep 19, 2024

I like tower hobbies loyalty discount! like their stock and shopping experience.

abe

Post-Delivery Feedback

Sep 19, 2024

cancel the cancel i will keep the plane

BrH

Site Experience Feedback

Sep 19, 2024

The checkout address system comes up with an error for PO Boxes.

gariciajon

Site Experience Feedback

Sep 19, 2024

Everything is great fast and easy.

Joel

Site Experience Feedback

Sep 19, 2024

It's a good site. Sometimes hard to find replacement parts or know what your looking at.

viper90mmparts

Site Experience Feedback

Sep 05, 2024

i like how coupons can be applied, along with good sales on items at times


Post-Delivery Feedback

Sep 19, 2024

product damaged in shipment, 40 points credit allowed for damage

Bryan

Site Experience Feedback

Sep 19, 2024

Filters were clunky to use when searching for products. There was no way to separate wheels and tires, or filter by wheel material. Including an explanation for the tire compound on the tire page would be helpful.

Kenny

Site Experience Feedback

Sep 19, 2024

I have always had a good experience with tower hobby they always have what I need. I have been with them since 1980.

Online Shopper

Site Experience Feedback

Sep 19, 2024

I have always had good experience when shopping with Tower hobbies

Monta

Site Experience Feedback

Sep 18, 2024

I enjoyed the experience of the site.

Cactus250

Site Experience Feedback

Sep 18, 2024

Received text about a special for today but did not show up when ordering

Gary

Site Experience Feedback

Sep 18, 2024

Easy to understand the website and prices we good.

Dsw

Site Experience Feedback

Sep 18, 2024

Every was great except your search engine. For example I wanted a 12vdc battery for my field box. I tried several times to search your store to find it. To no avail. I went else where

Online Shopper

Site Experience Feedback

Sep 18, 2024

I have no problems