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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 781 - 800 of 4,437

Online Shopper

Site Experience Feedback

Sep 23, 2024

Good

Jeremy219

Site Experience Feedback

Sep 22, 2024

Search is easy very pleased

Chuck

Site Experience Feedback

Sep 22, 2024

good

Chad mcdavid

Site Experience Feedback

Sep 22, 2024

I live in lubbock any no one here has 10% r/c fuel so I got online and checked out tower hobbies

farmer ryan

Site Experience Feedback

Sep 22, 2024

Overall the website was good. I liked the filters. It was a little annoying when I would scroll from the top of the page down and it would touch upon the categories on the top of the page and open those but otherwise it's a good website.

KenM

Site Experience Feedback

Sep 22, 2024

All good, clear info, easy to follow.

Dantheman93433

Site Experience Feedback

Sep 22, 2024

Like the price and gpt a discount plus signed up for rewards I like that.

Online Shopper

Site Experience Feedback

Sep 21, 2024

very easy to buy

Bill

Site Experience Feedback

Sep 21, 2024

Very pleasant shopping experience, very user friendly and easy to navigate.

Airdale

Site Experience Feedback

Sep 13, 2024

Your online website continues to be your Achilles Heel. The main issue is the Delivery notification - it isn't there. If you have it listed on the website, even if I choose the cheapest shipping method, I expect it to work! TH was at one time my #1 supplier but no more. Your website and delivery information are unreliable to the Customer. Information is sketchy too. For example, I required some servos a couple weeks back. I looked on line for the ones that I needed but I could not find anything that specified the torque!! Torque is the #2 piece of info that a modeler needs, with #1 being the size. I have a heavy control surface that I wanted to control. I didn't want to put a no-name servo with unspecified torque in there to control it. The plane would inevitably crash. Checckout was also an issue. I put in my latest order last night and the site rejected the order for no reason. I did the same thing this AM with the same info and CC, and the order was accepted. This happened at least once before. I realize that websites require money and personnel to operate. But whereas they are the main interface to your customer, shouldn't you do all that you can to improve that experience?? Frankly, I only go to TH when I need something that I cannot get elsewhere. I hate to say this, after all the good service that I'd become accustomed to in the past, but the reason for my reluctance is that I've had issues in the past and am not comfortable trusting this site. Contact me if you want to continue this discussion. Bob M Brockton, MA

Rich

Site Experience Feedback

Sep 21, 2024

I was offered a code for 10% off my first order with Tower code THWELCOME5-CW75-RCLZ-W5. There was nothing special about that since I could not use it. Very disappointing since everyone gets 15% off over $150 so in actuality the first order offer is bogus. Also did not like that the club membership upgrade which was part of my order did not apply to my order - still showing standard membership- and if I tried to order it separately there was going to be a shipping charge?!!! Totally absurd- what is tower going to ship it's just an administrative upgrade! In retrospect the 7 ratings I gave are too high. They were based on the reputation of the company from fellow enthusiasts. I entered an order and gave payment information but obviously have not received any product. 7s were benefit of the doubt numbers based on expectation not experience as noted above.

Online Shopper

Site Experience Feedback

Sep 21, 2024

I've known Tower Hobbies since I was a child. I've always been a hobby enthusiast. You carry a lot of products. The website it pretty good for the amount of products you carry.

Jack

Site Experience Feedback

Sep 21, 2024

Good

Chris

Site Experience Feedback

Sep 21, 2024

Website is ok. Easy to use.

Doug

Site Experience Feedback

Sep 21, 2024

Used to be a regular shopper on Tower Hobbies, but got out of the hobby for a while. Slowly starting back up.

Dan "The Man" Wyatt

Site Experience Feedback

Sep 21, 2024

So far so good, Plan on buying a truck in the near future, with additional mods as well.

Mark

Site Experience Feedback

Sep 13, 2024

Love the loyalty program and rewards. Thanks


Post-Delivery Feedback

Sep 21, 2024

Thanks for the loyalty points, ease of purchase, and quality of product

heliflip

Site Experience Feedback

Sep 21, 2024

great, always has been

Techtard

Site Experience Feedback

Sep 20, 2024

Overall very clean site with a good selection of products. Some important details about the item I purchased weren't available while similar items did contain those specifications.

Ike

Site Experience Feedback

Sep 20, 2024

Great