Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 781 - 800 of 4,437
Online Shopper
Site Experience Feedback
Sep 23, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Jeremy219
Site Experience Feedback
Sep 22, 2024
Search is easy very pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chuck
Site Experience Feedback
Sep 22, 2024
good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Chad mcdavid
Site Experience Feedback
Sep 22, 2024
I live in lubbock any no one here has 10% r/c fuel so I got online and checked out tower hobbies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
farmer ryan
Site Experience Feedback
Sep 22, 2024
Overall the website was good. I liked the filters. It was a little annoying when I would scroll from the top of the page down and it would touch upon the categories on the top of the page and open those but otherwise it's a good website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
KenM
Site Experience Feedback
Sep 22, 2024
All good, clear info, easy to follow.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dantheman93433
Site Experience Feedback
Sep 22, 2024
Like the price and gpt a discount plus signed up for rewards I like that.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 21, 2024
very easy to buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Sep 21, 2024
Very pleasant shopping experience, very user friendly and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Airdale
Site Experience Feedback
Sep 13, 2024
Your online website continues to be your Achilles Heel. The main issue is the Delivery notification - it isn't there. If you have it listed on the website, even if I choose the cheapest shipping method, I expect it to work! TH was at one time my #1 supplier but no more. Your website and delivery information are unreliable to the Customer. Information is sketchy too. For example, I required some servos a couple weeks back. I looked on line for the ones that I needed but I could not find anything that specified the torque!! Torque is the #2 piece of info that a modeler needs, with #1 being the size. I have a heavy control surface that I wanted to control. I didn't want to put a no-name servo with unspecified torque in there to control it. The plane would inevitably crash. Checckout was also an issue. I put in my latest order last night and the site rejected the order for no reason. I did the same thing this AM with the same info and CC, and the order was accepted. This happened at least once before. I realize that websites require money and personnel to operate. But whereas they are the main interface to your customer, shouldn't you do all that you can to improve that experience?? Frankly, I only go to TH when I need something that I cannot get elsewhere. I hate to say this, after all the good service that I'd become accustomed to in the past, but the reason for my reluctance is that I've had issues in the past and am not comfortable trusting this site. Contact me if you want to continue this discussion. Bob M Brockton, MA
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Rich
Site Experience Feedback
Sep 21, 2024
I was offered a code for 10% off my first order with Tower code THWELCOME5-CW75-RCLZ-W5. There was nothing special about that since I could not use it. Very disappointing since everyone gets 15% off over $150 so in actuality the first order offer is bogus. Also did not like that the club membership upgrade which was part of my order did not apply to my order - still showing standard membership- and if I tried to order it separately there was going to be a shipping charge?!!! Totally absurd- what is tower going to ship it's just an administrative upgrade! In retrospect the 7 ratings I gave are too high. They were based on the reputation of the company from fellow enthusiasts. I entered an order and gave payment information but obviously have not received any product. 7s were benefit of the doubt numbers based on expectation not experience as noted above.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 21, 2024
I've known Tower Hobbies since I was a child. I've always been a hobby enthusiast. You carry a lot of products. The website it pretty good for the amount of products you carry.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jack
Site Experience Feedback
Sep 21, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Chris
Site Experience Feedback
Sep 21, 2024
Website is ok. Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doug
Site Experience Feedback
Sep 21, 2024
Used to be a regular shopper on Tower Hobbies, but got out of the hobby for a while. Slowly starting back up.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dan "The Man" Wyatt
Site Experience Feedback
Sep 21, 2024
So far so good, Plan on buying a truck in the near future, with additional mods as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Sep 13, 2024
Love the loyalty program and rewards. Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Post-Delivery Feedback
Sep 21, 2024
Thanks for the loyalty points, ease of purchase, and quality of product
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
heliflip
Site Experience Feedback
Sep 21, 2024
great, always has been
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Techtard
Site Experience Feedback
Sep 20, 2024
Overall very clean site with a good selection of products. Some important details about the item I purchased weren't available while similar items did contain those specifications.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Ike
Site Experience Feedback
Sep 20, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »