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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 761 - 780 of 4,437

Online Shopper

Site Experience Feedback

Sep 24, 2024

Great experience once again.

Mr.Leeder

Site Experience Feedback

Sep 24, 2024

Love tower hobbies!! Great place to get all your rc needs!

JAY

Site Experience Feedback

Sep 24, 2024

Finding one item was a real pain, for someone who nose what i want. Battery connecters were a real pain.

Tree

Site Experience Feedback

Sep 24, 2024

Hello, On check out I think there should be an option to delete/remove credit cards that are no longer valid, Thanks.

Tom H

Site Experience Feedback

Sep 14, 2024

The address bar does not work properly for me. It only shows half of a line. Not all prompts work properly for me.


Post-Delivery Feedback

Sep 24, 2024

I have not seen the airplane yet because I had it delivered to my daughter’s house in California

Joe

Site Experience Feedback

Sep 24, 2024

Quick and easy.

Owg

Site Experience Feedback

Sep 23, 2024

Couldn’t tell if item was in stock or back ordered.

Dick

Site Experience Feedback

Sep 23, 2024

Ease of finding product and the check-out

Brad

Site Experience Feedback

Sep 09, 2024

Wife was purchasing this plane as a Xmas gift and saw it on sale...


Post-Delivery Feedback

Sep 23, 2024

Purchased a balsa ARF from you. The plane arrived with no issues. I needed to contact the company in reference to a billing question with terrible results. Both times I called was on hold for over 20 minutes & never spoke with anyone. Tried the Live Chat also with terrible results. Never connected with an agent. Thank goodness the billing issue resolved itself after a week. The plane is awesome, shipping was fast, speaking with someone... not so good.

Slick

Site Experience Feedback

Sep 23, 2024

Everything went eell

Tom

Site Experience Feedback

Sep 23, 2024

very well laid out and easy to navigate!

Online Shopper

Site Experience Feedback

Sep 23, 2024

Extremely Friendly.

Kingbee

Site Experience Feedback

Sep 23, 2024

Good

Andre

Site Experience Feedback

Sep 23, 2024

Have been a Tower Hobbies customer for a very long time, and never had a complaint. Whenever I had a problem, it was handled with a friendly and professional manner.

Al

Site Experience Feedback

Sep 23, 2024

The products sometimes have no discription. There isn"t many glow engine airplanes. There are a lot of electrics and good quality ones!

Online Shopper

Site Experience Feedback

Sep 23, 2024

The checkout would not work. It failed multiple times. I had to open an incognito window before the checkout would work. There was probably some browser cache that needed to be cleared.

CB48

Site Experience Feedback

Sep 15, 2024

Experience was good! I thought I would get a 10% discount with this first time order?


Post-Delivery Feedback

Sep 23, 2024

On time delivery, packing was great, I unpacked and inventoried kit which was perfect. I am completely satisfied with my Tower experience.

Super Savings Website

Site Experience Feedback

Sep 02, 2024

Decent website, not the best selection but tons of good deals and the super saver club is actually genuinely good.


Post-Delivery Feedback

Sep 23, 2024

A good shopping experience with reasonable prices.

Mike

Site Experience Feedback

Sep 23, 2024

Tower Hobbies is great, the website and buying experience are second to none!

Smith RCING

Site Experience Feedback

Sep 23, 2024

Easy interaction and product was easy to find.