Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 761 - 780 of 4,437
Online Shopper
Site Experience Feedback
Sep 24, 2024
Great experience once again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr.Leeder
Site Experience Feedback
Sep 24, 2024
Love tower hobbies!! Great place to get all your rc needs!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JAY
Site Experience Feedback
Sep 24, 2024
Finding one item was a real pain, for someone who nose what i want. Battery connecters were a real pain.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tree
Site Experience Feedback
Sep 24, 2024
Hello, On check out I think there should be an option to delete/remove credit cards that are no longer valid, Thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom H
Site Experience Feedback
Sep 14, 2024
The address bar does not work properly for me. It only shows half of a line. Not all prompts work properly for me.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom H
Post-Delivery Feedback
Sep 24, 2024
I have not seen the airplane yet because I had it delivered to my daughter’s house in California
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Joe
Site Experience Feedback
Sep 24, 2024
Quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Owg
Site Experience Feedback
Sep 23, 2024
Couldn’t tell if item was in stock or back ordered.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Dick
Site Experience Feedback
Sep 23, 2024
Ease of finding product and the check-out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brad
Site Experience Feedback
Sep 09, 2024
Wife was purchasing this plane as a Xmas gift and saw it on sale...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brad
Post-Delivery Feedback
Sep 23, 2024
Purchased a balsa ARF from you. The plane arrived with no issues. I needed to contact the company in reference to a billing question with terrible results. Both times I called was on hold for over 20 minutes & never spoke with anyone. Tried the Live Chat also with terrible results. Never connected with an agent. Thank goodness the billing issue resolved itself after a week. The plane is awesome, shipping was fast, speaking with someone... not so good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Slick
Site Experience Feedback
Sep 23, 2024
Everything went eell
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom
Site Experience Feedback
Sep 23, 2024
very well laid out and easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 23, 2024
Extremely Friendly.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Kingbee
Site Experience Feedback
Sep 23, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Andre
Site Experience Feedback
Sep 23, 2024
Have been a Tower Hobbies customer for a very long time, and never had a complaint. Whenever I had a problem, it was handled with a friendly and professional manner.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Al
Site Experience Feedback
Sep 23, 2024
The products sometimes have no discription. There isn"t many glow engine airplanes. There are a lot of electrics and good quality ones!
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 23, 2024
The checkout would not work. It failed multiple times. I had to open an incognito window before the checkout would work. There was probably some browser cache that needed to be cleared.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
CB48
Site Experience Feedback
Sep 15, 2024
Experience was good! I thought I would get a 10% discount with this first time order?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CB48
Post-Delivery Feedback
Sep 23, 2024
On time delivery, packing was great, I unpacked and inventoried kit which was perfect. I am completely satisfied with my Tower experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Super Savings Website
Site Experience Feedback
Sep 02, 2024
Decent website, not the best selection but tons of good deals and the super saver club is actually genuinely good.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Super Savings Website
Post-Delivery Feedback
Sep 23, 2024
A good shopping experience with reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Mike
Site Experience Feedback
Sep 23, 2024
Tower Hobbies is great, the website and buying experience are second to none!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Smith RCING
Site Experience Feedback
Sep 23, 2024
Easy interaction and product was easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »