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Tower Hobbies Reviews - 4,465 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 81 - 100 of 4,465

Joe

Site Experience Feedback

Nov 21, 2024

Easy to order and find items. User friendly website.

George

Site Experience Feedback

Nov 21, 2024

No issues, smooth transaction, in and out. Thank you

Austin S.

Site Experience Feedback

Nov 21, 2024

The website has always been pretty user friendly. It would be helpful if I could automatically be signed in every time I visit from my personal computer, however.

Nel5356

Site Experience Feedback

Nov 06, 2024

Tower Hobbies is a great place to shop for your hobby needs. Their inventory of items makes them your one stop shop and fill your order, so its soon at your door.


Post-Delivery Feedback

Nov 21, 2024

My fault caused a duplicate of my initial order. Tower Hobbies readily issued a return of the duplicate order correcting the problem.

forageus

Site Experience Feedback

Nov 21, 2024

looking and found what I was looking for.

None

Site Experience Feedback

Nov 21, 2024

Ordering and purchasing process was very smooth and easy.

Kickout

Site Experience Feedback

Nov 21, 2024

Easy to navigate and order.

cody

Site Experience Feedback

Nov 21, 2024

shipping is usually fast for me very convient

Mnstr98

Site Experience Feedback

Nov 21, 2024

COULD USE MORE DIMENSIONALDETAIL REGARDING PART DESCRIPTION.

24SS

Site Experience Feedback

Nov 21, 2024

Easily found parts for older planes

Tra

Site Experience Feedback

Nov 21, 2024

Was fine

mom

Site Experience Feedback

Nov 21, 2024

Hopefully they have the car I need

Twerp

Site Experience Feedback

Nov 21, 2024

Great place they seam to have everything I'm looking for and a great hobby grade store

Scoot

Site Experience Feedback

Nov 21, 2024

Happy just not happy you stopped selling dle engine brand!

Mark

Site Experience Feedback

Nov 21, 2024

Just speed up the website at times it is slow

Online Shopper

Site Experience Feedback

Nov 11, 2024

easy to order


Post-Delivery Feedback

Nov 21, 2024

I have been shopping at tower hobbies since they have been around, thirty or more years.

Don

Site Experience Feedback

Nov 21, 2024

Very pleased

Rod

Site Experience Feedback

Nov 20, 2024

Good experience over all

Yagyu

Site Experience Feedback

Nov 20, 2024

Smooth sailing, as always. Awesome sale prices, no checkout issues, will probably arrive a day or 2 sooner than estimate.

Aeroplane

Site Experience Feedback

Nov 20, 2024

Reasonably easy to navigate.