Home > Toys & Video Games > Tower Hobbies

Tower Hobbies Reviews - 4,465 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 41 - 60 of 4,465

Brian S

Site Experience Feedback

Nov 14, 2024

Incredible prices and very good product information.


Post-Delivery Feedback

Nov 24, 2024

They have unbelievably low prices in the outlet and I received it way sooner than expected. Definitely recommend looking at their site first when thinking about buying something.

Nighttrain

Post-Delivery Feedback

Nov 24, 2024

I purchased some items that their website said was in stock. I tried to contact them through email and their automated system which acknowledge my order but so far have received nothing more. I will not purchase anything from them again.

Bobby C

Site Experience Feedback

Nov 23, 2024

Overall great experience, easy to navigate and great deals.

Chavez

Site Experience Feedback

Nov 23, 2024

Great discounts. Not the best navigation.

pork

Site Experience Feedback

Nov 23, 2024

Yo, I used to shop out of your magazine! God I'm old. Experience was great. I get free shipping is impossible, but I'll continue to prioritize you guys. Great deal on the smart batteries!

StuFace

Site Experience Feedback

Nov 23, 2024

The website is easy to navigate. I saw the sale and went for it!

Shawnee

Site Experience Feedback

Nov 23, 2024

It has been good so far! Really like the cars and trucks! Some times parts we can’t get because of the manufacturing.

Chester

Site Experience Feedback

Nov 23, 2024

Always a pleasure

Lucy

Site Experience Feedback

Nov 23, 2024

AS always trouble free ordering never had an issue.

Adhemar

Site Experience Feedback

Nov 08, 2024

The store is very easy to shop (on line shop) and the merchandise is of very high quality


Post-Delivery Feedback

Nov 23, 2024

High quality itens

Marc

Site Experience Feedback

Nov 23, 2024

I like your web site very much. It has the best selection of RC car/trucks I have ever seen. I like that you can select the correct accessories on the same page in the same order.

Tegwyn

Site Experience Feedback

Nov 13, 2024

Website is somewhat difficult to navigate requiring specific description of product rather than general. I.e. top flute monokote rather than heat shrink cob Vering


Post-Delivery Feedback

Nov 23, 2024

Easy to navigate and find products. Sale process VERY attractive.

DC

Site Experience Feedback

Nov 23, 2024

I had some trouble in the checkout process, it would help when I miss something you do a more clear description of what is needed.

OLDSCHOOL

Site Experience Feedback

Nov 23, 2024

excellent

Doughman1423

Site Experience Feedback

Nov 13, 2024

Very easy to navigate the website! Love taking advantages of the huge discounts!!

Harald

Site Experience Feedback

Nov 23, 2024

Awesome experience

Brednerd

Site Experience Feedback

Nov 23, 2024

Was looking for a deal on a crawler for my older brother for Christmas….but I might keep it for myself!Lol!

Monica

Site Experience Feedback

Nov 23, 2024

Purchased this motorcycle model for my husband for Christmas.

Tad

Site Experience Feedback

Nov 23, 2024

Good price. Clearence

JTJ

Site Experience Feedback

Nov 23, 2024

good experience and nice selection of airplane parts and accessory