Tower Hobbies Reviews - 4,465 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 12% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 41 - 60 of 4,465
Brian S
Site Experience Feedback
Nov 14, 2024
Incredible prices and very good product information.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Brian S
Post-Delivery Feedback
Nov 24, 2024
They have unbelievably low prices in the outlet and I received it way sooner than expected. Definitely recommend looking at their site first when thinking about buying something.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Nighttrain
Post-Delivery Feedback
Nov 24, 2024
I purchased some items that their website said was in stock. I tried to contact them through email and their automated system which acknowledge my order but so far have received nothing more. I will not purchase anything from them again.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Bobby C
Site Experience Feedback
Nov 23, 2024
Overall great experience, easy to navigate and great deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chavez
Site Experience Feedback
Nov 23, 2024
Great discounts. Not the best navigation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
pork
Site Experience Feedback
Nov 23, 2024
Yo, I used to shop out of your magazine! God I'm old. Experience was great. I get free shipping is impossible, but I'll continue to prioritize you guys. Great deal on the smart batteries!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
StuFace
Site Experience Feedback
Nov 23, 2024
The website is easy to navigate. I saw the sale and went for it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shawnee
Site Experience Feedback
Nov 23, 2024
It has been good so far! Really like the cars and trucks! Some times parts we can’t get because of the manufacturing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Chester
Site Experience Feedback
Nov 23, 2024
Always a pleasure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Lucy
Site Experience Feedback
Nov 23, 2024
AS always trouble free ordering never had an issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Adhemar
Site Experience Feedback
Nov 08, 2024
The store is very easy to shop (on line shop) and the merchandise is of very high quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Adhemar
Post-Delivery Feedback
Nov 23, 2024
High quality itens
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Marc
Site Experience Feedback
Nov 23, 2024
I like your web site very much. It has the best selection of RC car/trucks I have ever seen. I like that you can select the correct accessories on the same page in the same order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tegwyn
Site Experience Feedback
Nov 13, 2024
Website is somewhat difficult to navigate requiring specific description of product rather than general. I.e. top flute monokote rather than heat shrink cob Vering
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Tegwyn
Post-Delivery Feedback
Nov 23, 2024
Easy to navigate and find products. Sale process VERY attractive.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
DC
Site Experience Feedback
Nov 23, 2024
I had some trouble in the checkout process, it would help when I miss something you do a more clear description of what is needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
OLDSCHOOL
Site Experience Feedback
Nov 23, 2024
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doughman1423
Site Experience Feedback
Nov 13, 2024
Very easy to navigate the website! Love taking advantages of the huge discounts!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Harald
Site Experience Feedback
Nov 23, 2024
Awesome experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Brednerd
Site Experience Feedback
Nov 23, 2024
Was looking for a deal on a crawler for my older brother for Christmas….but I might keep it for myself!Lol!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Monica
Site Experience Feedback
Nov 23, 2024
Purchased this motorcycle model for my husband for Christmas.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tad
Site Experience Feedback
Nov 23, 2024
Good price. Clearence
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
JTJ
Site Experience Feedback
Nov 23, 2024
good experience and nice selection of airplane parts and accessory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »