Home > Toys & Video Games > Tower Hobbies

Tower Hobbies Reviews - 4,465 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 61 - 80 of 4,465

Frascoman

Site Experience Feedback

Nov 01, 2024

Easy and fast


Post-Delivery Feedback

Nov 23, 2024

I had ordered two items but only received one No further information was included Don’t know if item was out of stock Shipper indicated one item was sent Invoice showed both items ordered, and paid for. No tracking or any other information about the item I didn’t receive

CrazyQuadBrothersP3

Site Experience Feedback

Nov 13, 2024

Simple and easy as usual.


Post-Delivery Feedback

Nov 23, 2024

This and all my orders have been perfect!

av8rk

Site Experience Feedback

Nov 17, 2024

a customer service phone number would be great

Albeyro

Site Experience Feedback

Nov 22, 2024

Great experience

JimG

Site Experience Feedback

Nov 22, 2024

Tower is a great site for airplane supplies. Just wished they'd bring back some of the Great Planes airplanes.

Fitst time

Site Experience Feedback

Nov 22, 2024

Gift for husband. Easy transaction

Shon

Site Experience Feedback

Nov 22, 2024

Ordering this product was fast and easy. Will be back soon.

Alex

Site Experience Feedback

Nov 22, 2024

First time buyer but will be purchasing a lot of products from here

Kachinaman

Site Experience Feedback

Nov 22, 2024

Taking advantage of sale today, just had to do it!

B.U.R.T.

Site Experience Feedback

Nov 22, 2024

Sometimes the search function is a little scuffed. For example, while looking for a 10x7 prop, using the search function "10x7" may not include results from the search "10 x 7". It behooves the user to search EXACTLY what the title of the product they are looking for is. But as the saying goes, "you don't know what you don't know".

Mike

Site Experience Feedback

Nov 22, 2024

Good

Huck

Site Experience Feedback

Nov 22, 2024

Website is easy to navigate and completing my order was quick and easy.

SpeedyDan

Site Experience Feedback

Nov 22, 2024

Loving these massive markdowns you guys have!

Rufus

Site Experience Feedback

Nov 14, 2024

Everything goes smoothly and never seems to be any glitches when ordering.


Post-Delivery Feedback

Nov 22, 2024

Was given a delivery date but was notified of a Slight delay. But order was delivered on or extremely close to original date.

Santiago Salinas

Site Experience Feedback

Nov 22, 2024

I like your website, I like your super saver coupons and customer service, I don’t like the shipping cost

RC

Site Experience Feedback

Nov 14, 2024

Good experience so far. My last order delivery time was way too long hopefully this time it will be on time.


Post-Delivery Feedback

Nov 22, 2024

My order was complete and product was exactly what I ordered. However shipping was slow and tracking was always unavailable and was at a cost.

Wizzo

Site Experience Feedback

Nov 14, 2024

Easy to navigate and great price

Jd

Site Experience Feedback

Nov 22, 2024

Good

Robert

Site Experience Feedback

Nov 22, 2024

Love it

Uncle J

Site Experience Feedback

Nov 21, 2024

I have been a hobbyist since high school. Now that I have a little freedom to get back in to it, I look forward to expanding with my son and three grandkids. This order will be my grandkids first "hobbyist" scale RCs! Looking forward to watching them grow!