Tower Hobbies Reviews - 4,465 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 12% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 61 - 80 of 4,465
Frascoman
Site Experience Feedback
Nov 01, 2024
Easy and fast
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Frascoman
Post-Delivery Feedback
Nov 23, 2024
I had ordered two items but only received one No further information was included Don’t know if item was out of stock Shipper indicated one item was sent Invoice showed both items ordered, and paid for. No tracking or any other information about the item I didn’t receive
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
CrazyQuadBrothersP3
Site Experience Feedback
Nov 13, 2024
Simple and easy as usual.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
CrazyQuadBrothersP3
Post-Delivery Feedback
Nov 23, 2024
This and all my orders have been perfect!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
av8rk
Site Experience Feedback
Nov 17, 2024
a customer service phone number would be great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Albeyro
Site Experience Feedback
Nov 22, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JimG
Site Experience Feedback
Nov 22, 2024
Tower is a great site for airplane supplies. Just wished they'd bring back some of the Great Planes airplanes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fitst time
Site Experience Feedback
Nov 22, 2024
Gift for husband. Easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shon
Site Experience Feedback
Nov 22, 2024
Ordering this product was fast and easy. Will be back soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex
Site Experience Feedback
Nov 22, 2024
First time buyer but will be purchasing a lot of products from here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kachinaman
Site Experience Feedback
Nov 22, 2024
Taking advantage of sale today, just had to do it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
B.U.R.T.
Site Experience Feedback
Nov 22, 2024
Sometimes the search function is a little scuffed. For example, while looking for a 10x7 prop, using the search function "10x7" may not include results from the search "10 x 7". It behooves the user to search EXACTLY what the title of the product they are looking for is. But as the saying goes, "you don't know what you don't know".
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 22, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Huck
Site Experience Feedback
Nov 22, 2024
Website is easy to navigate and completing my order was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SpeedyDan
Site Experience Feedback
Nov 22, 2024
Loving these massive markdowns you guys have!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rufus
Site Experience Feedback
Nov 14, 2024
Everything goes smoothly and never seems to be any glitches when ordering.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Rufus
Post-Delivery Feedback
Nov 22, 2024
Was given a delivery date but was notified of a Slight delay. But order was delivered on or extremely close to original date.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Santiago Salinas
Site Experience Feedback
Nov 22, 2024
I like your website, I like your super saver coupons and customer service, I don’t like the shipping cost
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RC
Site Experience Feedback
Nov 14, 2024
Good experience so far. My last order delivery time was way too long hopefully this time it will be on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RC
Post-Delivery Feedback
Nov 22, 2024
My order was complete and product was exactly what I ordered. However shipping was slow and tracking was always unavailable and was at a cost.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Wizzo
Site Experience Feedback
Nov 14, 2024
Easy to navigate and great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jd
Site Experience Feedback
Nov 22, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Robert
Site Experience Feedback
Nov 22, 2024
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Uncle J
Site Experience Feedback
Nov 21, 2024
I have been a hobbyist since high school. Now that I have a little freedom to get back in to it, I look forward to expanding with my son and three grandkids. This order will be my grandkids first "hobbyist" scale RCs! Looking forward to watching them grow!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »