Tower Hobbies Reviews - 4,465 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 12% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 101 - 120 of 4,465
Vernvan
Site Experience Feedback
Oct 23, 2024
I've purchased from Tower, off and on, as the need arises. The only issue I've experienced is not being notified when a back order is not filled due to my CC not working for some reason.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vernvan
Post-Delivery Feedback
Nov 20, 2024
Order lost? Virtual assistant useless! Finally made contact with parent company customer support and received the product in 5 days. I've made several purchases in the past and never had an issue. This one was a bit of a nightmare!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 3
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
Not much selection of tachometers. A bit expensive for a small thing.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
Should be more specific, specifications regarding the product being sold?! Electronics included, or required?!
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Zig
Site Experience Feedback
Nov 20, 2024
Some RX battery products had limited descriptions e.g dimensions
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
ymolinari
Site Experience Feedback
Nov 20, 2024
Great prices and in stock inventory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 20, 2024
The one disappointment I have is trying to find a part for a E-Flite Pulse 15e. The part # is EFL 4304. It is a Hach canopy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
First Encounter
Site Experience Feedback
Nov 20, 2024
To sign up for the super saver it was a little repetitive to get to the final review and payment
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jay
Site Experience Feedback
Nov 20, 2024
I love you guys
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Azua
Site Experience Feedback
Nov 20, 2024
I like Tower Hobbies, except for not carrying Traxxas. I don't have an allegiance to a brand and for this reason don't come to this site first.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
The website is good. The only thing needing improvement is the lack of detailed specs for some products.
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- Full ratings for this review »
Lcpl Fubar
Site Experience Feedback
Sep 30, 2024
No problems.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Lcpl Fubar
Post-Delivery Feedback
Nov 20, 2024
Payed for shipping I think 8-10 days and it takes another week and a half -two weeks, check order status and it keeps telling me it hasn't shipped yet ,call them and a guy says, I'll get it by Monday, but no parts call back Tuesday talked to someone and he said the warehouse never got the order info, NOT MY FAULT, he said as soon as they can they will ship it FINALLY, Now no mention of we will give a partial refund or return my shipping fee!!! They can go pound sand I'll shop elsewhere from now on!!
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 2
- Full ratings for this review »
Dutch
Site Experience Feedback
Nov 20, 2024
How could I pass up these Massive Markdowns? Such deals for future projects
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Crawlerman
Site Experience Feedback
Nov 20, 2024
Not a bad experience.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
The only issue I have with Tower is their use of Fedex for shipping. The deliveries are never on the time quoted when shipped.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dan
Site Experience Feedback
Nov 20, 2024
don't know until I receive product
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
mrbear
Site Experience Feedback
Nov 20, 2024
they had a preorder available for an item I couldn't find elsewhere
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Redneck gold
Post-Delivery Feedback
Nov 20, 2024
Came within 4 days and everything looks as advertised thank you
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jthokie
Site Experience Feedback
Nov 08, 2024
I like when things go on sale, that is when I buy. Thanks. Hope it ships soon and more items go on sale.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
jthokie
Post-Delivery Feedback
Nov 20, 2024
Im a long time customer of tower hobbies. I like their products, there could be some more product offerings. My main two online stores i order are Tower Hobbies and Amainhobbies. Heli Direct has some nice products too, but haven't ordered from them yet. I usually order when things go on sale or clearance, so that's what I mostly look for when items I like go on sale.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Don
Site Experience Feedback
Nov 20, 2024
Love the web site easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »