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Tower Hobbies Reviews - 4,465 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 101 - 120 of 4,465

Vernvan

Site Experience Feedback

Oct 23, 2024

I've purchased from Tower, off and on, as the need arises. The only issue I've experienced is not being notified when a back order is not filled due to my CC not working for some reason.


Post-Delivery Feedback

Nov 20, 2024

Order lost? Virtual assistant useless! Finally made contact with parent company customer support and received the product in 5 days. I've made several purchases in the past and never had an issue. This one was a bit of a nightmare!

Online Shopper

Site Experience Feedback

Nov 20, 2024

Not much selection of tachometers. A bit expensive for a small thing.

Online Shopper

Site Experience Feedback

Nov 20, 2024

Should be more specific, specifications regarding the product being sold?! Electronics included, or required?!

Zig

Site Experience Feedback

Nov 20, 2024

Some RX battery products had limited descriptions e.g dimensions

ymolinari

Site Experience Feedback

Nov 20, 2024

Great prices and in stock inventory

Online Shopper

Post-Delivery Feedback

Nov 20, 2024

The one disappointment I have is trying to find a part for a E-Flite Pulse 15e. The part # is EFL 4304. It is a Hach canopy.

First Encounter

Site Experience Feedback

Nov 20, 2024

To sign up for the super saver it was a little repetitive to get to the final review and payment

Jay

Site Experience Feedback

Nov 20, 2024

I love you guys

Azua

Site Experience Feedback

Nov 20, 2024

I like Tower Hobbies, except for not carrying Traxxas. I don't have an allegiance to a brand and for this reason don't come to this site first.

Online Shopper

Site Experience Feedback

Nov 20, 2024

The website is good. The only thing needing improvement is the lack of detailed specs for some products.

Lcpl Fubar

Site Experience Feedback

Sep 30, 2024

No problems.


Post-Delivery Feedback

Nov 20, 2024

Payed for shipping I think 8-10 days and it takes another week and a half -two weeks, check order status and it keeps telling me it hasn't shipped yet ,call them and a guy says, I'll get it by Monday, but no parts call back Tuesday talked to someone and he said the warehouse never got the order info, NOT MY FAULT, he said as soon as they can they will ship it FINALLY, Now no mention of we will give a partial refund or return my shipping fee!!! They can go pound sand I'll shop elsewhere from now on!!

Dutch

Site Experience Feedback

Nov 20, 2024

How could I pass up these Massive Markdowns? Such deals for future projects

Crawlerman

Site Experience Feedback

Nov 20, 2024

Not a bad experience.

Online Shopper

Site Experience Feedback

Nov 20, 2024

The only issue I have with Tower is their use of Fedex for shipping. The deliveries are never on the time quoted when shipped.

dan

Site Experience Feedback

Nov 20, 2024

don't know until I receive product

mrbear

Site Experience Feedback

Nov 20, 2024

they had a preorder available for an item I couldn't find elsewhere

Redneck gold

Post-Delivery Feedback

Nov 20, 2024

Came within 4 days and everything looks as advertised thank you

Online Shopper

Site Experience Feedback

Nov 20, 2024

very good

jthokie

Site Experience Feedback

Nov 08, 2024

I like when things go on sale, that is when I buy. Thanks. Hope it ships soon and more items go on sale.


Post-Delivery Feedback

Nov 20, 2024

Im a long time customer of tower hobbies. I like their products, there could be some more product offerings. My main two online stores i order are Tower Hobbies and Amainhobbies. Heli Direct has some nice products too, but haven't ordered from them yet. I usually order when things go on sale or clearance, so that's what I mostly look for when items I like go on sale.

Don

Site Experience Feedback

Nov 20, 2024

Love the web site easy