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Tower Hobbies Reviews - 4,465 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 121 - 140 of 4,465

Eric

Site Experience Feedback

Nov 20, 2024

Great prices and easy to navigate the site. The search bar formats weird on occasion and hides the results and requires scrolling when on an iPhone.

Online Shopper

Site Experience Feedback

Nov 20, 2024

hate when tower hobbies merge with horizon hobby. The change product selection and almost disappears the plastic models tools and selection.

Lundo

Site Experience Feedback

Nov 20, 2024

A good experience. I did not run into any problems figuring out what I needed to do for each step of the check out process.

Six

Site Experience Feedback

Nov 19, 2024

I love it. Esay to find what I need.

Steakman

Site Experience Feedback

Nov 19, 2024

Tower has the feel of what it used to but the selection for my hobby is not what I remember from years back. Planes are what made you and I understand you are expanding your offerings... I have had good reports about you from the gentlepeople in our club and I hope to have the same again. Thanks for being there and helping keep our hobby alive.

Jackalope122

Site Experience Feedback

Nov 19, 2024

It's very easy to use, I am a long time tower hobby fan from my youth. Happy to see them still going in modern age

Billy jacks

Site Experience Feedback

Nov 19, 2024

Amazing deals

DickT

Site Experience Feedback

Nov 19, 2024

Tower has always been a good shopping experience for the 40 plus years I have purchased from them.

Uncle J

Site Experience Feedback

Nov 10, 2024

I have made several orders from Tower Hobbies and have yet to be disappointed by your company. Looking forward to many more experiences.


Post-Delivery Feedback

Nov 19, 2024

I have ordered several RC's from Tower Hobbies (TH) recently and have yet to be dissatisfied with my purchases. I look forward to ordering more merchandise from TH in the future. Excited to see where this relationship takes us!

SerbTerminator

Site Experience Feedback

Nov 19, 2024

It was fast, easy. Knew it was going to go through when I completed it and I got my item that I really, really needed. Thank you.

Swanson

Site Experience Feedback

Nov 19, 2024

Always ship it to my house before it says on the web site how long it woll be longer that it is when it comes love the company

Scooter

Site Experience Feedback

Nov 19, 2024

Great

Doug

Site Experience Feedback

Nov 19, 2024

Very good experience

Iron Horse. You might be push me.

Site Experience Feedback

Nov 19, 2024

Need to get back doing easy pay again. It helped out a lot help me out a lot. Make monthly payments for 3 months appreciate and let me know if you do. Thank you mess down for a terror hobby.

Online Shopper

Site Experience Feedback

Nov 19, 2024

had a problem changing my phone # on the payment screen.new # under the billing screen.

rac37

Site Experience Feedback

Nov 19, 2024

convenient and informative website along with easy checkout.

Bud15

Site Experience Feedback

Nov 19, 2024

I broke my Kingfisher rc airplane and found the parts to fix it at Tower Hobbies

Jerry

Site Experience Feedback

Nov 19, 2024

So far so good

Jane

Site Experience Feedback

Nov 19, 2024

My purchase went very well. My husband is a long time customer and he has had a good experience.

Smiley

Site Experience Feedback

Nov 18, 2024

Website is difficult to others to navigate. Checkout was horrible. Wouldn’t let me do PayPal. Also kept saying my address was incorrect after I had entered it multiple times. I would have probably purchased more. But due to lack of selection. I had to split my order between multiple sites. Also when trying to find items and use filters kept getting items I wasn’t looking to buy or searching for.