Tower Hobbies Reviews - 4,465 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 12% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 121 - 140 of 4,465
Eric
Site Experience Feedback
Nov 20, 2024
Great prices and easy to navigate the site. The search bar formats weird on occasion and hides the results and requires scrolling when on an iPhone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
hate when tower hobbies merge with horizon hobby. The change product selection and almost disappears the plastic models tools and selection.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Lundo
Site Experience Feedback
Nov 20, 2024
A good experience. I did not run into any problems figuring out what I needed to do for each step of the check out process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Six
Site Experience Feedback
Nov 19, 2024
I love it. Esay to find what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steakman
Site Experience Feedback
Nov 19, 2024
Tower has the feel of what it used to but the selection for my hobby is not what I remember from years back. Planes are what made you and I understand you are expanding your offerings... I have had good reports about you from the gentlepeople in our club and I hope to have the same again. Thanks for being there and helping keep our hobby alive.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jackalope122
Site Experience Feedback
Nov 19, 2024
It's very easy to use, I am a long time tower hobby fan from my youth. Happy to see them still going in modern age
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Billy jacks
Site Experience Feedback
Nov 19, 2024
Amazing deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DickT
Site Experience Feedback
Nov 19, 2024
Tower has always been a good shopping experience for the 40 plus years I have purchased from them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Uncle J
Site Experience Feedback
Nov 10, 2024
I have made several orders from Tower Hobbies and have yet to be disappointed by your company. Looking forward to many more experiences.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Uncle J
Post-Delivery Feedback
Nov 19, 2024
I have ordered several RC's from Tower Hobbies (TH) recently and have yet to be dissatisfied with my purchases. I look forward to ordering more merchandise from TH in the future. Excited to see where this relationship takes us!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
SerbTerminator
Site Experience Feedback
Nov 19, 2024
It was fast, easy. Knew it was going to go through when I completed it and I got my item that I really, really needed. Thank you.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Swanson
Site Experience Feedback
Nov 19, 2024
Always ship it to my house before it says on the web site how long it woll be longer that it is when it comes love the company
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Scooter
Site Experience Feedback
Nov 19, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doug
Site Experience Feedback
Nov 19, 2024
Very good experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Iron Horse. You might be push me.
Site Experience Feedback
Nov 19, 2024
Need to get back doing easy pay again. It helped out a lot help me out a lot. Make monthly payments for 3 months appreciate and let me know if you do. Thank you mess down for a terror hobby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
had a problem changing my phone # on the payment screen.new # under the billing screen.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
rac37
Site Experience Feedback
Nov 19, 2024
convenient and informative website along with easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Bud15
Site Experience Feedback
Nov 19, 2024
I broke my Kingfisher rc airplane and found the parts to fix it at Tower Hobbies
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jerry
Site Experience Feedback
Nov 19, 2024
So far so good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jane
Site Experience Feedback
Nov 19, 2024
My purchase went very well. My husband is a long time customer and he has had a good experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Smiley
Site Experience Feedback
Nov 18, 2024
Website is difficult to others to navigate. Checkout was horrible. Wouldn’t let me do PayPal. Also kept saying my address was incorrect after I had entered it multiple times. I would have probably purchased more. But due to lack of selection. I had to split my order between multiple sites. Also when trying to find items and use filters kept getting items I wasn’t looking to buy or searching for.
- Overall Rating: 2
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »