Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 741 - 760 of 4,437
Online Shopper
Site Experience Feedback
Sep 26, 2024
Excellent as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ET
Site Experience Feedback
Sep 26, 2024
Entered 3 year old gift certificate number and got no response as to already used or applied. It did not get applied.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
terrguin
Site Experience Feedback
Sep 26, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mikem65d
Site Experience Feedback
Sep 12, 2024
Tower has been my go to online shop for over 40 years now. Never once have I been disappointed with the purchases I have made.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mikem65d
Post-Delivery Feedback
Sep 26, 2024
always the best
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Neil
Site Experience Feedback
Sep 26, 2024
The website loads a little slow, but I'm happy with the products available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scoota
Site Experience Feedback
Sep 26, 2024
It was very easy to navigate versus other websites. It appears as though Tower has made investment to make the online shopping experience easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nonamehere
Post-Delivery Feedback
Sep 26, 2024
I contacted multiple times over the course of 2+ weeks. Order was stuck in processing, then just got cancelled with no warning. I ordered another per customer support recommendation, same problem. Nobody could tell me why it wouldn't ship, when it showed in stock. Always stuck in processing. Finally after 2 weeks and half a dozen tech support agents later, I was told the part number was wrong on the website vs the system, so even though the system showed in stock, in reality, it was backordered. That's why it would never get processed. Now I have to wait 3 months for it to hopefully come in. Customer service agents were always honest and helpful. Just wish I would've known this issue before I tore my airplane apart to install the new part.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: N/A
- Customer Support: 7
- Full ratings for this review »
Rudolph
Post-Delivery Feedback
Sep 26, 2024
Website is horrible and difficult to navigate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Effdog
Site Experience Feedback
Sep 26, 2024
Easy to use, has all the cool RC stuff I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Forklifter
Site Experience Feedback
Sep 26, 2024
It was pretty easy to find the things I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tyrone
Site Experience Feedback
Sep 26, 2024
Fast reliable service; Highly recommend A=
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
TORNTORN
Site Experience Feedback
Sep 25, 2024
should have a tab or something to show U.S Or Canadian funds
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
airplane nut
Site Experience Feedback
Sep 25, 2024
Tower always been easy and fast shipping too! no hassle returns.overall a good value! More tower hobbies reciever ready planes please! maybe bring back the mellinium master in a 1500 mm size???
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Martymcfly
Site Experience Feedback
Sep 25, 2024
Been very satisfied with my orders.fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lurtch
Site Experience Feedback
Sep 25, 2024
Having used tower hobbies for years, getting back into the game tower hobbies has it all keep up the good work.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Paul
Post-Delivery Feedback
Sep 25, 2024
I ordered a replacement fuselage for the Aeroscout. The product was completely fitted with the appropriate servos, which made the repair far easier.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tate
Site Experience Feedback
Sep 25, 2024
Great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brayden Y.
Site Experience Feedback
Sep 25, 2024
Absolutely love the simplicity! And the prices!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr. Smelser
Site Experience Feedback
Sep 25, 2024
Not a bad experience for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Sep 24, 2024
I like the rewards program Got an email showing 25% off Proline products I logged in and checked and easily found what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »