Home > Toys & Video Games > Tower Hobbies

Tower Hobbies Reviews - 4,425 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 721 - 740 of 4,425

MikeRuth

Site Experience Feedback

Sep 27, 2024

Only issue was the checkout asked me to verify shipping address three times before accepting it. The address is OK on the order. Otherwise a good experience.

Chris

Site Experience Feedback

Sep 27, 2024

Easy ordering!

paintdaddy

Site Experience Feedback

Sep 27, 2024

it was good

FourSkins

Site Experience Feedback

Sep 16, 2024

Best price found online!


Post-Delivery Feedback

Sep 27, 2024

I ordered an incorrect item and tried to change the order within 24hrs. I tried multiple times to contact Tower and had no luck changing my order. They told me it was dispatched to the warehouse and I could only return the item once I received it. The cost of return shipping was more than properly fixing my order.

NuYoRk

Site Experience Feedback

Sep 27, 2024

Great sale on items I wanted.

AJ

Site Experience Feedback

Sep 27, 2024

good

Tony J.

Site Experience Feedback

Sep 26, 2024

Checkout process hung on me the first time and did not show payment section. Had to navigate back to account and into checkout a second time to resolve.

Manny

Site Experience Feedback

Sep 26, 2024

I ordered from you again even though I am extremely displeased with the wait I have had on the eflite UMX stick I preordered some time ago. Wait times measured in months do not build customer loyalty.

Online Shopper

Site Experience Feedback

Sep 26, 2024

Excellent as always.

ET

Site Experience Feedback

Sep 26, 2024

Entered 3 year old gift certificate number and got no response as to already used or applied. It did not get applied.

terrguin

Site Experience Feedback

Sep 26, 2024

All good

mikem65d

Site Experience Feedback

Sep 12, 2024

Tower has been my go to online shop for over 40 years now. Never once have I been disappointed with the purchases I have made.


Post-Delivery Feedback

Sep 26, 2024

always the best

Neil

Site Experience Feedback

Sep 26, 2024

The website loads a little slow, but I'm happy with the products available.

Scoota

Site Experience Feedback

Sep 26, 2024

It was very easy to navigate versus other websites. It appears as though Tower has made investment to make the online shopping experience easier.

Nonamehere

Post-Delivery Feedback

Sep 26, 2024

I contacted multiple times over the course of 2+ weeks. Order was stuck in processing, then just got cancelled with no warning. I ordered another per customer support recommendation, same problem. Nobody could tell me why it wouldn't ship, when it showed in stock. Always stuck in processing. Finally after 2 weeks and half a dozen tech support agents later, I was told the part number was wrong on the website vs the system, so even though the system showed in stock, in reality, it was backordered. That's why it would never get processed. Now I have to wait 3 months for it to hopefully come in. Customer service agents were always honest and helpful. Just wish I would've known this issue before I tore my airplane apart to install the new part.

Rudolph

Post-Delivery Feedback

Sep 26, 2024

Website is horrible and difficult to navigate.

Effdog

Site Experience Feedback

Sep 26, 2024

Easy to use, has all the cool RC stuff I need

Forklifter

Site Experience Feedback

Sep 26, 2024

It was pretty easy to find the things I was looking for!

Tyrone

Site Experience Feedback

Sep 26, 2024

Fast reliable service; Highly recommend A=

TORNTORN

Site Experience Feedback

Sep 25, 2024

should have a tab or something to show U.S Or Canadian funds