Tower Hobbies Reviews - 4,425 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 721 - 740 of 4,425
MikeRuth
Site Experience Feedback
Sep 27, 2024
Only issue was the checkout asked me to verify shipping address three times before accepting it. The address is OK on the order. Otherwise a good experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Sep 27, 2024
Easy ordering!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
paintdaddy
Site Experience Feedback
Sep 27, 2024
it was good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
FourSkins
Site Experience Feedback
Sep 16, 2024
Best price found online!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
FourSkins
Post-Delivery Feedback
Sep 27, 2024
I ordered an incorrect item and tried to change the order within 24hrs. I tried multiple times to contact Tower and had no luck changing my order. They told me it was dispatched to the warehouse and I could only return the item once I received it. The cost of return shipping was more than properly fixing my order.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
NuYoRk
Site Experience Feedback
Sep 27, 2024
Great sale on items I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AJ
Site Experience Feedback
Sep 27, 2024
good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Tony J.
Site Experience Feedback
Sep 26, 2024
Checkout process hung on me the first time and did not show payment section. Had to navigate back to account and into checkout a second time to resolve.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Manny
Site Experience Feedback
Sep 26, 2024
I ordered from you again even though I am extremely displeased with the wait I have had on the eflite UMX stick I preordered some time ago. Wait times measured in months do not build customer loyalty.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 26, 2024
Excellent as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ET
Site Experience Feedback
Sep 26, 2024
Entered 3 year old gift certificate number and got no response as to already used or applied. It did not get applied.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
terrguin
Site Experience Feedback
Sep 26, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mikem65d
Site Experience Feedback
Sep 12, 2024
Tower has been my go to online shop for over 40 years now. Never once have I been disappointed with the purchases I have made.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mikem65d
Post-Delivery Feedback
Sep 26, 2024
always the best
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Neil
Site Experience Feedback
Sep 26, 2024
The website loads a little slow, but I'm happy with the products available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scoota
Site Experience Feedback
Sep 26, 2024
It was very easy to navigate versus other websites. It appears as though Tower has made investment to make the online shopping experience easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nonamehere
Post-Delivery Feedback
Sep 26, 2024
I contacted multiple times over the course of 2+ weeks. Order was stuck in processing, then just got cancelled with no warning. I ordered another per customer support recommendation, same problem. Nobody could tell me why it wouldn't ship, when it showed in stock. Always stuck in processing. Finally after 2 weeks and half a dozen tech support agents later, I was told the part number was wrong on the website vs the system, so even though the system showed in stock, in reality, it was backordered. That's why it would never get processed. Now I have to wait 3 months for it to hopefully come in. Customer service agents were always honest and helpful. Just wish I would've known this issue before I tore my airplane apart to install the new part.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: N/A
- Customer Support: 7
- Full ratings for this review »
Rudolph
Post-Delivery Feedback
Sep 26, 2024
Website is horrible and difficult to navigate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Effdog
Site Experience Feedback
Sep 26, 2024
Easy to use, has all the cool RC stuff I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Forklifter
Site Experience Feedback
Sep 26, 2024
It was pretty easy to find the things I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tyrone
Site Experience Feedback
Sep 26, 2024
Fast reliable service; Highly recommend A=
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
TORNTORN
Site Experience Feedback
Sep 25, 2024
should have a tab or something to show U.S Or Canadian funds
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »