Tower Hobbies Reviews - 4,425 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 701 - 720 of 4,425
Jhonr
Site Experience Feedback
Sep 29, 2024
Excellant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 29, 2024
Great very satisfied
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Chappy
Site Experience Feedback
Sep 29, 2024
I'm very satisfied always have been I just haven't been ordering here lately couple years ago I ordered a lot slowly getting back into The Hobby
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
James
Site Experience Feedback
Sep 28, 2024
Backorder items should be more clearly stated instead of saying next shipment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Terry
Site Experience Feedback
Sep 28, 2024
I've been a customer for over 20 years, but to be honest I try to shop wisely and purchase from the vendor with the best total price. Cult TV Man was out of the kit, and Mega Hobby was $2 higher. However, I've bought many kits from Tower over the years, although my complete purchase history is no longer accessible after a website reboot a few years back. I've always had a terrific experience with tower, although I remember a time when I didn't have to belong Loyalty Club to get a coupon deal. I'll keep browsing here, and when the price is right, I'll buy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
mayou36
Site Experience Feedback
Sep 28, 2024
I miss the option to see which colors are required by which plastic model, would be great if they could easily be added.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
Squearl
Site Experience Feedback
Sep 28, 2024
Works well no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CC
Site Experience Feedback
Sep 28, 2024
I'm not receiving 20% order discount as advertised
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
jc
Site Experience Feedback
Sep 28, 2024
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Meh of
Site Experience Feedback
Sep 28, 2024
Easy as 1, 2, 3
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ben S
Site Experience Feedback
Sep 20, 2024
Tried to buy a different truck but the manufacturer prohibited the use of coupons so I bought a Kyosho instead. Thank you Tower for having other great options as a backup
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ben S
Post-Delivery Feedback
Sep 28, 2024
Easy to use website and good availability. Order arrived when they said it would and no hiccups
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Von Bill Baron
Site Experience Feedback
Sep 28, 2024
A++++
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shaggy
Site Experience Feedback
Sep 15, 2024
Great products and selection
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Shaggy
Post-Delivery Feedback
Sep 28, 2024
Dude my models got here quick from Tower Hobbies. I highly recommend them for your next purchase.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Trev
Site Experience Feedback
Sep 28, 2024
Straight forward, ordered nicely.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 22, 2024
Excellent website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 28, 2024
Items ordered were packed well and all received undamaged!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Brandon
Site Experience Feedback
Sep 19, 2024
It’s easy to navigate, and use which is helpful. Everything is easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brandon
Post-Delivery Feedback
Sep 28, 2024
Wonderful experience. Fast shipping like usual
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Great!
Site Experience Feedback
Sep 28, 2024
Always a great pleasure shopping at Tower Hobbies...something I've done for decades.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
drummer
Site Experience Feedback
Sep 27, 2024
it's a little difficult to find things if you don't know exactly what you're looking for, but if you know what you want it's easy to see if they have it. I like the old paper catalogs better, but I am a little older, and am trying to get back into the hobby after several years away from it.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
flying rev
Post-Delivery Feedback
Sep 27, 2024
I only received half of my order. I reached out to Tower via both chat and email and have yet to hear anything back from them.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 6
- Customer Support: 3
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 27, 2024
I am an old costumer but it has been a ,long time since I bought because I was no practicing aeromodelling, the experience today as always was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »