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Tower Hobbies Reviews - 4,425 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 701 - 720 of 4,425

Jhonr

Site Experience Feedback

Sep 29, 2024

Excellant

Online Shopper

Site Experience Feedback

Sep 29, 2024

Great very satisfied

Chappy

Site Experience Feedback

Sep 29, 2024

I'm very satisfied always have been I just haven't been ordering here lately couple years ago I ordered a lot slowly getting back into The Hobby

James

Site Experience Feedback

Sep 28, 2024

Backorder items should be more clearly stated instead of saying next shipment

Terry

Site Experience Feedback

Sep 28, 2024

I've been a customer for over 20 years, but to be honest I try to shop wisely and purchase from the vendor with the best total price. Cult TV Man was out of the kit, and Mega Hobby was $2 higher. However, I've bought many kits from Tower over the years, although my complete purchase history is no longer accessible after a website reboot a few years back. I've always had a terrific experience with tower, although I remember a time when I didn't have to belong Loyalty Club to get a coupon deal. I'll keep browsing here, and when the price is right, I'll buy.

mayou36

Site Experience Feedback

Sep 28, 2024

I miss the option to see which colors are required by which plastic model, would be great if they could easily be added.

Squearl

Site Experience Feedback

Sep 28, 2024

Works well no complaints

CC

Site Experience Feedback

Sep 28, 2024

I'm not receiving 20% order discount as advertised

jc

Site Experience Feedback

Sep 28, 2024

good

Meh of

Site Experience Feedback

Sep 28, 2024

Easy as 1, 2, 3

Ben S

Site Experience Feedback

Sep 20, 2024

Tried to buy a different truck but the manufacturer prohibited the use of coupons so I bought a Kyosho instead. Thank you Tower for having other great options as a backup


Post-Delivery Feedback

Sep 28, 2024

Easy to use website and good availability. Order arrived when they said it would and no hiccups

Von Bill Baron

Site Experience Feedback

Sep 28, 2024

A++++

Shaggy

Site Experience Feedback

Sep 15, 2024

Great products and selection


Post-Delivery Feedback

Sep 28, 2024

Dude my models got here quick from Tower Hobbies. I highly recommend them for your next purchase.

Trev

Site Experience Feedback

Sep 28, 2024

Straight forward, ordered nicely.

Online Shopper

Site Experience Feedback

Sep 22, 2024

Excellent website!


Post-Delivery Feedback

Sep 28, 2024

Items ordered were packed well and all received undamaged!

Brandon

Site Experience Feedback

Sep 19, 2024

It’s easy to navigate, and use which is helpful. Everything is easy to find.


Post-Delivery Feedback

Sep 28, 2024

Wonderful experience. Fast shipping like usual

Great!

Site Experience Feedback

Sep 28, 2024

Always a great pleasure shopping at Tower Hobbies...something I've done for decades.

drummer

Site Experience Feedback

Sep 27, 2024

it's a little difficult to find things if you don't know exactly what you're looking for, but if you know what you want it's easy to see if they have it. I like the old paper catalogs better, but I am a little older, and am trying to get back into the hobby after several years away from it.

flying rev

Post-Delivery Feedback

Sep 27, 2024

I only received half of my order. I reached out to Tower via both chat and email and have yet to hear anything back from them.

Online Shopper

Site Experience Feedback

Sep 27, 2024

I am an old costumer but it has been a ,long time since I bought because I was no practicing aeromodelling, the experience today as always was very good