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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 681 - 700 of 4,451

DG1

Site Experience Feedback

Oct 01, 2024

Tower has parts that are difficult to find elsewhere.

captron

Site Experience Feedback

Sep 12, 2024

esy to find and order

Yagyu

Site Experience Feedback

Sep 30, 2024

no complaints. easy checkout

Landjump.net

Site Experience Feedback

Sep 30, 2024

Today was good, most days it runs extremely slow

Bass0matic

Site Experience Feedback

Sep 30, 2024

this was a great experience. i will buy from this website again

Online Shopper

Site Experience Feedback

Sep 30, 2024

Great experience, Thank you!

J

Site Experience Feedback

Sep 30, 2024

I had a great experience easy to find what I was looking it was also easy to verify the parts will fit the product I need them for.

Ozzy

Site Experience Feedback

Sep 30, 2024

Was great

Online Shopper

Site Experience Feedback

Sep 30, 2024

25% off proline deal is Great

Jon

Site Experience Feedback

Sep 30, 2024

First merchandise order from TH since it was taken over by Horizon. Getting back into the hobby and things went well. We’ll see how the outcome is.

Vehixx⁰

Site Experience Feedback

Sep 30, 2024

Great experience

donuts

Site Experience Feedback

Aug 09, 2024

Easy to use. Very satisfied with functionality. Very intuitive. Love the loyalty program. It definitely ranks among the best; keeps me coming back!

Online Shopper

Site Experience Feedback

Sep 30, 2024

Tower Hobbies used to have a great website. Horizon had a terrible one. Now that you have merged, you picked the Horizon one. It is bad. What is really bad is that there is no description of most small items, like parts.

AF

Site Experience Feedback

Sep 30, 2024

I like to order this.

Warbird Bill

Site Experience Feedback

Sep 30, 2024

Great experience

Newton

Site Experience Feedback

Sep 22, 2024

The website was smooth and easy to use. No complaints. Plus this kit I bought was not found anywhere else either


Post-Delivery Feedback

Sep 30, 2024

When I chatted into customer service about a faulty battery OOTB the person who I was chatting with basically gave me zero explanation of next steps. I did receive an email with all of the needed information in regards to my claim however even that did not have next steps. A new battery should have been sent to me at no cost based on purchase date

Ccarcher

Site Experience Feedback

Sep 30, 2024

I was a great experience

Memphis

Site Experience Feedback

Sep 30, 2024

Name associated to credit card is incorrect. Tried to correct with billing address but was not successful. Card belongs to wife.

Online Shopper

Site Experience Feedback

Sep 29, 2024

Like that Tower Hobbies doesn’t charge for pre orders until shipped.

Laser

Site Experience Feedback

Sep 29, 2024

Had everything I needed to complete my project