Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 661 - 680 of 4,451
Southerman
Site Experience Feedback
Sep 20, 2024
This was a good experience for me to be able to order parts that could have been hard to find. You guys listed it out for me to find easily.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Southerman
Post-Delivery Feedback
Oct 03, 2024
The pieces I had ordered could fit in a letter size envelope. I was charged an amount for shipping for a 4-6 day arrival but took 14 days. Then the shipping charge changed and more tax was added to make up the difference. I don't think that was fair at all. And the shipping was very late.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
N/A
Site Experience Feedback
Sep 20, 2024
Very quickly found what I needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
N/A
Post-Delivery Feedback
Oct 03, 2024
All my orders have always come very quickly and on time. However, the replacement motor for the ASW 28. It's far from a direct replacement and I believe you guys know it doesn't look good to me. Shows a lack of character.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
lordfergy
Site Experience Feedback
Oct 02, 2024
Looks good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 02, 2024
No issues, smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jimmy
Site Experience Feedback
Oct 02, 2024
Wonderful experience dealing w Tower Hobbies always a pleasure to return for more Expedited deliveries keep me flying w little down time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stan
Site Experience Feedback
Oct 02, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Crash master
Site Experience Feedback
Sep 13, 2024
Had what I needed a good price got the order done faster than this survey
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Crash master
Post-Delivery Feedback
Oct 02, 2024
Hey I just ordered a part I need it for the new airplane build I’m working on from tower hobbies on the website I was able to find a park and I want it really fast and then I enjoy just looking around to see what else they had that I may need for probably 35 or 40 minutes and they got the part that I ordered here really fast You should try them and get some of the stuff you need
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Bearclaw12
Site Experience Feedback
Oct 02, 2024
Very enjoyable
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bdub70
Site Experience Feedback
Oct 02, 2024
My husband is out of town working and I decided to surprise him with a surprise box when he comes home. The price was the same at multiple vendors but I was able to use a coupon and set up payments by paying thru PayPal. The process was seamless and he should have his new box in 3-5 days per the checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
xyc
Site Experience Feedback
Oct 02, 2024
terrible website - wont let you make changes - wont apply the discount for first time buyer
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 02, 2024
Over all its been great for both purchases have no complaints
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jetfire96
Site Experience Feedback
Sep 17, 2024
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 02, 2024
Pretty good selection. Would have liked to see the Futaba S26 transmitter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike H.
Site Experience Feedback
Oct 02, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RR
Site Experience Feedback
Oct 02, 2024
Easy shopping for all the good stuff.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Droneflyer
Site Experience Feedback
Oct 01, 2024
Items were specific replacement parts,and were available.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
PT 342
Site Experience Feedback
Oct 01, 2024
Good details on the parts I ordered.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Pme
Site Experience Feedback
Oct 01, 2024
I have dealt with TH before. First class outfit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 01, 2024
worst web side ..have to go to amazone for towers parts
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Disgruntled hobbyist
Post-Delivery Feedback
Oct 01, 2024
I wouldn’t try flying a plane with the servos that are installed in them. First time I took off, the rudder servi failed/stripped out and end up crashing my plane. I e emailed Tower hobbies three days ago and haven’t heard a response yet. I’m very upset and this last purchase will possibly be the last from this company if they don’t respond to my email or try to make it right.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 6
- Customer Support: 1
- Full ratings for this review »