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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 661 - 680 of 4,451

Southerman

Site Experience Feedback

Sep 20, 2024

This was a good experience for me to be able to order parts that could have been hard to find. You guys listed it out for me to find easily.


Post-Delivery Feedback

Oct 03, 2024

The pieces I had ordered could fit in a letter size envelope. I was charged an amount for shipping for a 4-6 day arrival but took 14 days. Then the shipping charge changed and more tax was added to make up the difference. I don't think that was fair at all. And the shipping was very late.

N/A

Site Experience Feedback

Sep 20, 2024

Very quickly found what I needed!


Post-Delivery Feedback

Oct 03, 2024

All my orders have always come very quickly and on time. However, the replacement motor for the ASW 28. It's far from a direct replacement and I believe you guys know it doesn't look good to me. Shows a lack of character.

lordfergy

Site Experience Feedback

Oct 02, 2024

Looks good.

Online Shopper

Site Experience Feedback

Oct 02, 2024

No issues, smooth

Jimmy

Site Experience Feedback

Oct 02, 2024

Wonderful experience dealing w Tower Hobbies always a pleasure to return for more Expedited deliveries keep me flying w little down time

Stan

Site Experience Feedback

Oct 02, 2024

Good

Crash master

Site Experience Feedback

Sep 13, 2024

Had what I needed a good price got the order done faster than this survey


Post-Delivery Feedback

Oct 02, 2024

Hey I just ordered a part I need it for the new airplane build I’m working on from tower hobbies on the website I was able to find a park and I want it really fast and then I enjoy just looking around to see what else they had that I may need for probably 35 or 40 minutes and they got the part that I ordered here really fast You should try them and get some of the stuff you need

Bearclaw12

Site Experience Feedback

Oct 02, 2024

Very enjoyable

Bdub70

Site Experience Feedback

Oct 02, 2024

My husband is out of town working and I decided to surprise him with a surprise box when he comes home. The price was the same at multiple vendors but I was able to use a coupon and set up payments by paying thru PayPal. The process was seamless and he should have his new box in 3-5 days per the checkout.

xyc

Site Experience Feedback

Oct 02, 2024

terrible website - wont let you make changes - wont apply the discount for first time buyer

Online Shopper

Site Experience Feedback

Oct 02, 2024

Over all its been great for both purchases have no complaints

Jetfire96

Site Experience Feedback

Sep 17, 2024

excellent

Online Shopper

Site Experience Feedback

Oct 02, 2024

Pretty good selection. Would have liked to see the Futaba S26 transmitter.

Mike H.

Site Experience Feedback

Oct 02, 2024

great

RR

Site Experience Feedback

Oct 02, 2024

Easy shopping for all the good stuff.

Droneflyer

Site Experience Feedback

Oct 01, 2024

Items were specific replacement parts,and were available.

PT 342

Site Experience Feedback

Oct 01, 2024

Good details on the parts I ordered.

Pme

Site Experience Feedback

Oct 01, 2024

I have dealt with TH before. First class outfit.

Online Shopper

Site Experience Feedback

Oct 01, 2024

worst web side ..have to go to amazone for towers parts

Disgruntled hobbyist

Post-Delivery Feedback

Oct 01, 2024

I wouldn’t try flying a plane with the servos that are installed in them. First time I took off, the rudder servi failed/stripped out and end up crashing my plane. I e emailed Tower hobbies three days ago and haven’t heard a response yet. I’m very upset and this last purchase will possibly be the last from this company if they don’t respond to my email or try to make it right.