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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 641 - 660 of 4,451

HK

Site Experience Feedback

Oct 05, 2024

Very easy to pre order a model from tamiya

Walt

Site Experience Feedback

Oct 05, 2024

I’ve been with tower from day one 1970’s-or early 80’s. My first 4 ch futaba radio. All the kits. I’m loyal.

supcan

Site Experience Feedback

Sep 25, 2024

web site seems very slow and screen flashing on every key stroke is very annoying


Post-Delivery Feedback

Oct 05, 2024

Pleased with my purchase but disappointed in the diminishing choices available in gas models

Spock’s

Site Experience Feedback

Oct 05, 2024

Very easy site to navigate.Found everything I needed

ShiftDX

Site Experience Feedback

Oct 05, 2024

Easy, painless transaction. My fifth purchase from tower hobbies!

Mike

Site Experience Feedback

Oct 05, 2024

No worries

Slougo

Site Experience Feedback

Oct 04, 2024

Very good

Sid

Site Experience Feedback

Oct 04, 2024

Great prices. Easy checkout

Sid

Site Experience Feedback

Oct 04, 2024

In stock wasn’t clear until checkout. Good prices. Very reasonable shipping rates.

Michael

Site Experience Feedback

Oct 04, 2024

Nothing but good here. Maybe some day I will learn how to fly and not crash my new plane.

NotNamedNick

Site Experience Feedback

Oct 04, 2024

The Tower Hobbies Club enroll feature is broken on the webpage. Goes into endless loop of requesting for login and never goes into the enrollment step.

CLL

Site Experience Feedback

Oct 04, 2024

It was a big screwup, not knowing that tower. Hobbies is the same as Horizon Hobbies. I talked to Horizon Hobbies, who said there was none in stock, back ordered. I talked to Tower Hobbies and I’m able to order some. You really need to keep the companies separate Now my shipping has been delayed screwed up

Jimmy

Site Experience Feedback

Oct 04, 2024

Searched with filter found what I thought my boy would like

Tom

Site Experience Feedback

Sep 24, 2024

I’ve been trying to place this order for 3 days and finally was able to complete it. Each time I hit the submit button I would get a message indicating the order could not be completed due to technical reasons but it would give no indication as to what the issue was.

SuperDave

Site Experience Feedback

Oct 03, 2024

Great

RC Flyer Dude

Site Experience Feedback

Oct 03, 2024

Found the website a little hard to navigate when trying to order multiple items. The system added quantities of items in my cart as I added new items to the order. Had to keep reducing the quantities of items already in my cart, before I could finalize my order. Could upset a lot of folks, if they order more of an item then they want due to issues during the ordering process.

happycustomer

Site Experience Feedback

Oct 03, 2024

I have ussed Tower hobbies since 1984. They are my source for everything.

Luke

Site Experience Feedback

Oct 03, 2024

Simple and easy checkout, super fast web responses compared to other sites. Great prices!

Goon

Site Experience Feedback

Oct 03, 2024

Fast, sample, easy, I hope to buy paint in the future. Thank you

Seawind parts

Post-Delivery Feedback

Oct 03, 2024

As a detailed description of the Seawind fuselage is not provided, I had no way of knowing that several of the other items I purchased (nose gear, motor mount and decal set) had already been built into the fuselage. Compounding this, the customer service rep's response that what I was getting was 'just the fuselage' was insufficient to tell me whether the fuselage was complete or just an unlettered foam shell.