Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 641 - 660 of 4,451
HK
Site Experience Feedback
Oct 05, 2024
Very easy to pre order a model from tamiya
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Walt
Site Experience Feedback
Oct 05, 2024
I’ve been with tower from day one 1970’s-or early 80’s. My first 4 ch futaba radio. All the kits. I’m loyal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
supcan
Site Experience Feedback
Sep 25, 2024
web site seems very slow and screen flashing on every key stroke is very annoying
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- Full ratings for this review »
supcan
Post-Delivery Feedback
Oct 05, 2024
Pleased with my purchase but disappointed in the diminishing choices available in gas models
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Spock’s
Site Experience Feedback
Oct 05, 2024
Very easy site to navigate.Found everything I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ShiftDX
Site Experience Feedback
Oct 05, 2024
Easy, painless transaction. My fifth purchase from tower hobbies!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Oct 05, 2024
No worries
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Slougo
Site Experience Feedback
Oct 04, 2024
Very good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sid
Site Experience Feedback
Oct 04, 2024
Great prices. Easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sid
Site Experience Feedback
Oct 04, 2024
In stock wasn’t clear until checkout. Good prices. Very reasonable shipping rates.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Michael
Site Experience Feedback
Oct 04, 2024
Nothing but good here. Maybe some day I will learn how to fly and not crash my new plane.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
NotNamedNick
Site Experience Feedback
Oct 04, 2024
The Tower Hobbies Club enroll feature is broken on the webpage. Goes into endless loop of requesting for login and never goes into the enrollment step.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
CLL
Site Experience Feedback
Oct 04, 2024
It was a big screwup, not knowing that tower. Hobbies is the same as Horizon Hobbies. I talked to Horizon Hobbies, who said there was none in stock, back ordered. I talked to Tower Hobbies and I’m able to order some. You really need to keep the companies separate Now my shipping has been delayed screwed up
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Jimmy
Site Experience Feedback
Oct 04, 2024
Searched with filter found what I thought my boy would like
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Tom
Site Experience Feedback
Sep 24, 2024
I’ve been trying to place this order for 3 days and finally was able to complete it. Each time I hit the submit button I would get a message indicating the order could not be completed due to technical reasons but it would give no indication as to what the issue was.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SuperDave
Site Experience Feedback
Oct 03, 2024
Great
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
RC Flyer Dude
Site Experience Feedback
Oct 03, 2024
Found the website a little hard to navigate when trying to order multiple items. The system added quantities of items in my cart as I added new items to the order. Had to keep reducing the quantities of items already in my cart, before I could finalize my order. Could upset a lot of folks, if they order more of an item then they want due to issues during the ordering process.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
happycustomer
Site Experience Feedback
Oct 03, 2024
I have ussed Tower hobbies since 1984. They are my source for everything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Luke
Site Experience Feedback
Oct 03, 2024
Simple and easy checkout, super fast web responses compared to other sites. Great prices!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Goon
Site Experience Feedback
Oct 03, 2024
Fast, sample, easy, I hope to buy paint in the future. Thank you
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Seawind parts
Post-Delivery Feedback
Oct 03, 2024
As a detailed description of the Seawind fuselage is not provided, I had no way of knowing that several of the other items I purchased (nose gear, motor mount and decal set) had already been built into the fuselage. Compounding this, the customer service rep's response that what I was getting was 'just the fuselage' was insufficient to tell me whether the fuselage was complete or just an unlettered foam shell.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »