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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 621 - 640 of 4,451

Don

Site Experience Feedback

Oct 07, 2024

You have always had a good selection of things.

Snoopy

Site Experience Feedback

Oct 07, 2024

I recently received an electric plane from a friend. Finding the parts for the plane were no problem on the Tower Hobbies site. I even purchased a new electric plane that is the same wing size as the one I received. This is going to be a new experience for me as all the planes I have are all Nitro powered, even have one gas. I will keep getting my hobby supplies from Tower Hobbies.

Buddy

Site Experience Feedback

Oct 07, 2024

Great

none

Site Experience Feedback

Oct 07, 2024

none

flyJoe001

Site Experience Feedback

Oct 07, 2024

my experience was performed pretty smoothly, as far as transversing the website, fair prices, and nice website design

Chip

Site Experience Feedback

Oct 07, 2024

Flying RC planes is such a fun hobby and shopping at Tower Hobbies is great. Tower Hobbies has a lot of planes along with parts and everything is available in stock. Website as made good improvements in functionality, Thanks again!

Ray

Site Experience Feedback

Oct 07, 2024

Quick and easy

Bigboytoys10

Site Experience Feedback

Oct 06, 2024

Got what I needed and got out. Glad the product was on sale.

Hoop

Site Experience Feedback

Oct 06, 2024

Always had good luck with what I've bought

JLJ

Site Experience Feedback

Sep 19, 2024

Prices were fair to good. Easy to surf the Web Site. I understood I was to get free shipping over the $99.00 purchase price but I did not get it?

Geo

Site Experience Feedback

Oct 06, 2024

I easly found tge items I was looking for at or below market price. Shipping cost options and prices were great. The items I was looking for were in stock and checkout was a breeze. I totally appreciate Tower Hobbies.

Dean

Site Experience Feedback

Oct 06, 2024

I was able to find the parts I needed and all were in stock

Buckwheat

Site Experience Feedback

Oct 06, 2024

More information on parts. Fitment,material etc..

JD

Site Experience Feedback

Oct 06, 2024

Straight forward, easy to navigate site.

NopeNotToday

Site Experience Feedback

Sep 19, 2024

No.


Post-Delivery Feedback

Oct 06, 2024

No

Alorien1

Site Experience Feedback

Oct 06, 2024

A friend suggested the site to me as I was looking for a particular color of model paint. My check out experience was somewhat simple. However, I did have an initial issue with it recognizing my address.

Tommy

Site Experience Feedback

Oct 05, 2024

Difficulty finding the item I was looking for.

Online Shopper

Site Experience Feedback

Oct 05, 2024

Found what I was looking for quickly. Found a coupon and checking out was fast.

Tanque

Site Experience Feedback

Oct 05, 2024

It was good.. I posted a question that never got answered. That was the only issue….

bj

Site Experience Feedback

Oct 05, 2024

The website is not helpful. I find the item on Google and then type it into Tower to locate the item's page.