Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 621 - 640 of 4,451
Don
Site Experience Feedback
Oct 07, 2024
You have always had a good selection of things.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Snoopy
Site Experience Feedback
Oct 07, 2024
I recently received an electric plane from a friend. Finding the parts for the plane were no problem on the Tower Hobbies site. I even purchased a new electric plane that is the same wing size as the one I received. This is going to be a new experience for me as all the planes I have are all Nitro powered, even have one gas. I will keep getting my hobby supplies from Tower Hobbies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Buddy
Site Experience Feedback
Oct 07, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
none
Site Experience Feedback
Oct 07, 2024
none
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
flyJoe001
Site Experience Feedback
Oct 07, 2024
my experience was performed pretty smoothly, as far as transversing the website, fair prices, and nice website design
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Chip
Site Experience Feedback
Oct 07, 2024
Flying RC planes is such a fun hobby and shopping at Tower Hobbies is great. Tower Hobbies has a lot of planes along with parts and everything is available in stock. Website as made good improvements in functionality, Thanks again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ray
Site Experience Feedback
Oct 07, 2024
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bigboytoys10
Site Experience Feedback
Oct 06, 2024
Got what I needed and got out. Glad the product was on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hoop
Site Experience Feedback
Oct 06, 2024
Always had good luck with what I've bought
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
JLJ
Site Experience Feedback
Sep 19, 2024
Prices were fair to good. Easy to surf the Web Site. I understood I was to get free shipping over the $99.00 purchase price but I did not get it?
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Geo
Site Experience Feedback
Oct 06, 2024
I easly found tge items I was looking for at or below market price. Shipping cost options and prices were great. The items I was looking for were in stock and checkout was a breeze. I totally appreciate Tower Hobbies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dean
Site Experience Feedback
Oct 06, 2024
I was able to find the parts I needed and all were in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Buckwheat
Site Experience Feedback
Oct 06, 2024
More information on parts. Fitment,material etc..
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
JD
Site Experience Feedback
Oct 06, 2024
Straight forward, easy to navigate site.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
NopeNotToday
Site Experience Feedback
Sep 19, 2024
No.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
NopeNotToday
Post-Delivery Feedback
Oct 06, 2024
No
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Alorien1
Site Experience Feedback
Oct 06, 2024
A friend suggested the site to me as I was looking for a particular color of model paint. My check out experience was somewhat simple. However, I did have an initial issue with it recognizing my address.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Tommy
Site Experience Feedback
Oct 05, 2024
Difficulty finding the item I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 05, 2024
Found what I was looking for quickly. Found a coupon and checking out was fast.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Tanque
Site Experience Feedback
Oct 05, 2024
It was good.. I posted a question that never got answered. That was the only issue….
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
bj
Site Experience Feedback
Oct 05, 2024
The website is not helpful. I find the item on Google and then type it into Tower to locate the item's page.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- Full ratings for this review »