Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 601 - 620 of 4,451
adam872
Site Experience Feedback
Oct 09, 2024
The one thing on check out that I did not like was that it signed me up for emails and promotions. I did not see this check box until after I completed the purchase. I absolutely hate spam email and will pissed when I see spam popping up in my inbox. You should not have this selected by default! Fire your marketing people.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Crawler 35
Site Experience Feedback
Oct 09, 2024
Everything went smooth
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jim
Site Experience Feedback
Oct 09, 2024
Easy purchase
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dolla Bill
Site Experience Feedback
Oct 09, 2024
Good service, fast checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mar
Site Experience Feedback
Oct 09, 2024
Quick and easy to Find what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
renegade
Site Experience Feedback
Oct 09, 2024
easy peesy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Helichulo
Site Experience Feedback
Oct 09, 2024
I just happen to need a particular part for an RC plane and was not able to get it thru other vendors. I decided to check Tower Hobbies and u guys had the part in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Zeke
Site Experience Feedback
Sep 26, 2024
Overall interaction was good, no notes
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Jt
Site Experience Feedback
Sep 27, 2024
Shopped with you all years ago, glad your still around to assist me with great deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jt
Post-Delivery Feedback
Oct 09, 2024
Good variety of products and helpful customer support.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 5
- Customer Support: 10
- Full ratings for this review »
FunFly
Site Experience Feedback
Oct 08, 2024
Looked up what I wanted and found it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brutus
Site Experience Feedback
Oct 08, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bIRD DOG 52
Site Experience Feedback
Oct 08, 2024
ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Steve
Site Experience Feedback
Oct 08, 2024
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
road warrior
Site Experience Feedback
Oct 08, 2024
Been a long time since I have been on Tower Hobbies web site. My experience was fast and easy. Can't wait to get my purchase.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- Full ratings for this review »
kdawg
Site Experience Feedback
Oct 08, 2024
website is slow, finding steering servos is a hassle
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Billy G.
Site Experience Feedback
Sep 27, 2024
Ordering this glue is a piece of cake. Other companies have it a little cheaper, but I prefer Tower because I trust 'em.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Billy G.
Post-Delivery Feedback
Oct 08, 2024
I bought this glue for my grandson, so you know it had to be right.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
bobo
Site Experience Feedback
Oct 08, 2024
fast and easy to navigate website easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RoCo
Site Experience Feedback
Oct 08, 2024
easy to find what i need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gma
Site Experience Feedback
Sep 29, 2024
Very easy to navigate the website, great information about the product, excellent pricing, got exactly what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gma
Post-Delivery Feedback
Oct 08, 2024
I went online to learn about slot car racing. Tower Hobbies' information was very helpful, their prices were very reasonable and I look forward to sharing this activity (off-line, screen free, social) with my grandchildren.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
P Willy
Site Experience Feedback
Oct 07, 2024
Website is easy to navigate and find needed items, great deals, thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »