Home > Toys & Video Games > Tower Hobbies

Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 601 - 620 of 4,451

adam872

Site Experience Feedback

Oct 09, 2024

The one thing on check out that I did not like was that it signed me up for emails and promotions. I did not see this check box until after I completed the purchase. I absolutely hate spam email and will pissed when I see spam popping up in my inbox. You should not have this selected by default! Fire your marketing people.

Crawler 35

Site Experience Feedback

Oct 09, 2024

Everything went smooth

Jim

Site Experience Feedback

Oct 09, 2024

Easy purchase

Dolla Bill

Site Experience Feedback

Oct 09, 2024

Good service, fast checkout

Mar

Site Experience Feedback

Oct 09, 2024

Quick and easy to Find what I needed.

renegade

Site Experience Feedback

Oct 09, 2024

easy peesy

Helichulo

Site Experience Feedback

Oct 09, 2024

I just happen to need a particular part for an RC plane and was not able to get it thru other vendors. I decided to check Tower Hobbies and u guys had the part in stock.

Zeke

Site Experience Feedback

Sep 26, 2024

Overall interaction was good, no notes

Jt

Site Experience Feedback

Sep 27, 2024

Shopped with you all years ago, glad your still around to assist me with great deals.


Post-Delivery Feedback

Oct 09, 2024

Good variety of products and helpful customer support.

FunFly

Site Experience Feedback

Oct 08, 2024

Looked up what I wanted and found it.

Brutus

Site Experience Feedback

Oct 08, 2024

Good

bIRD DOG 52

Site Experience Feedback

Oct 08, 2024

ok

Steve

Site Experience Feedback

Oct 08, 2024

Fast and easy

road warrior

Site Experience Feedback

Oct 08, 2024

Been a long time since I have been on Tower Hobbies web site. My experience was fast and easy. Can't wait to get my purchase.

kdawg

Site Experience Feedback

Oct 08, 2024

website is slow, finding steering servos is a hassle

Billy G.

Site Experience Feedback

Sep 27, 2024

Ordering this glue is a piece of cake. Other companies have it a little cheaper, but I prefer Tower because I trust 'em.


Post-Delivery Feedback

Oct 08, 2024

I bought this glue for my grandson, so you know it had to be right.

bobo

Site Experience Feedback

Oct 08, 2024

fast and easy to navigate website easy checkout

RoCo

Site Experience Feedback

Oct 08, 2024

easy to find what i need

Gma

Site Experience Feedback

Sep 29, 2024

Very easy to navigate the website, great information about the product, excellent pricing, got exactly what I wanted.


Post-Delivery Feedback

Oct 08, 2024

I went online to learn about slot car racing. Tower Hobbies' information was very helpful, their prices were very reasonable and I look forward to sharing this activity (off-line, screen free, social) with my grandchildren.

P Willy

Site Experience Feedback

Oct 07, 2024

Website is easy to navigate and find needed items, great deals, thanks!