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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 581 - 600 of 4,451

Glazier808

Site Experience Feedback

Oct 11, 2024

Ryan was awesome to talk with and so helpful…give that man a raise!!!

Speed Bump

Site Experience Feedback

Oct 11, 2024

Taking advantage of Spektrum 20% sale.

Commander

Site Experience Feedback

Oct 11, 2024

Great company, organized, only constructive criticism is that they need to stock prop shaft adapters, not get into a back order situation as they have on the commander, offer alternate prop adapters when a back order situation occurs for parts

Nitro

Site Experience Feedback

Oct 11, 2024

Webste is very good!

Purchase issues on preorder items

Site Experience Feedback

Oct 11, 2024

I first had issues trying to purchase and it wouldn't let me check out from my phone. It kept looping me back to my address which I thought was the problem. I went to different sellors and had the same issue. I then tried on the computer and noticed when I was trying to use paypal it wouldn't let me for pre order items.

Magget

Site Experience Feedback

Oct 10, 2024

good

Bling

Site Experience Feedback

Oct 10, 2024

It was ok, like pay pal option

Toolman

Site Experience Feedback

Oct 10, 2024

Always easy and saving money.

Warloklrd

Site Experience Feedback

Oct 10, 2024

always a pleasure doing business with Tower Hobbies. Have always been pleased with their products.

Bhawbo

Site Experience Feedback

Oct 10, 2024

Not a fan of your a.i. chat service. I prefer to speak with a person.

TONY A.

Site Experience Feedback

Oct 10, 2024

website is slow

Chiefmig

Site Experience Feedback

Oct 10, 2024

Was ok prices are high

Blue

Site Experience Feedback

Oct 10, 2024

i am extreamly pleased with the site, very easy to use and to navagate through

oBED

Site Experience Feedback

Oct 10, 2024

I needed some recievers and servos for some builds I am doing and found all i needed here. Pricing is the same as the local hobby shops who simply do not have the quantity I ned

Flyinghi27

Site Experience Feedback

Oct 10, 2024

Easy to navigate. Like the reward points

Wayneo

Site Experience Feedback

Oct 10, 2024

Internet

Ken

Site Experience Feedback

Oct 10, 2024

Your website operates very smoothly. No glitches that I could detect.

BC

Site Experience Feedback

Sep 27, 2024

Your web site is hard to navigate.


Post-Delivery Feedback

Oct 10, 2024

The package is terrible! The sensitive equipment were sitting in the bottom of the box, with one air filled plastic bag in the box, the products are just loose infode! No protection at all! Do you train your packers at all? I have not open the products yet, wondered if they are still good!

Plug cap

Site Experience Feedback

Oct 09, 2024

Excellent fast and easy.

Jimbo

Site Experience Feedback

Oct 09, 2024

No problems, use site weekly for all my needs, I know site very well.