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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 561 - 580 of 4,451

Online Shopper

Site Experience Feedback

Oct 14, 2024

I miss kit building to many afr's

Datu Tim

Site Experience Feedback

Oct 14, 2024

Great experience. Lookimg forward to more purchases.

Antonio

Site Experience Feedback

Oct 14, 2024

Should provide shipping options on larger items for oversea destinations.

Dave

Site Experience Feedback

Oct 06, 2024

My experience was great 😸


Post-Delivery Feedback

Oct 14, 2024

I ordered a model train based on the description on their website. The train they sent didn’t have the doc decoder or sound that the website described!

Poppie

Site Experience Feedback

Oct 01, 2024

First time purchase. found what I wanted that I couldn't find anywhere else. Will definitely look here first for all my RC needs.Thank you, Dave


Post-Delivery Feedback

Oct 14, 2024

some items back ordered. will recommend to friends,

Ed

Site Experience Feedback

Oct 01, 2024

It should be easier to find things. Need to improve that. I had to go to a mfg. To find a part needed....rather than just asking for part.

Kenosha RC

Site Experience Feedback

Oct 13, 2024

Really fast, secure, and confident purchase online.

BHenne

Site Experience Feedback

Oct 13, 2024

I was an old frequent Tower Hobbies purchaser of over a dozen RC planes, tools and supplies but am now retired and have time to get back into hobby so I am rejoining the super saver membership.

CED

Site Experience Feedback

Oct 03, 2024

Good site, keep up the good work! Great selection!

Wreckme

Site Experience Feedback

Oct 12, 2024

Love Tower hobbies.But I wish you had a catalog.

Timster

Site Experience Feedback

Oct 12, 2024

Very easy

Rickm

Site Experience Feedback

Oct 12, 2024

Excellent

Bill

Site Experience Feedback

Oct 12, 2024

Great prices

DMO

Site Experience Feedback

Sep 27, 2024

Easily found what I needed on the website and purchase was easy.


Post-Delivery Feedback

Oct 12, 2024

I pre ordered a Rc Nascar and can't wait for it to be delivered.

clint

Site Experience Feedback

Oct 12, 2024

most everything i look for is typically in stock, including for this purchase. seems locally Arrma products and or aftermarket parts for my model are hard to come by. thanks for everything tower you have been here helping with my hobby needs for years

Dano

Site Experience Feedback

Oct 12, 2024

Great website and bery user friendly.

PWilly

Site Experience Feedback

Oct 11, 2024

Easy to find all needed replacement parts. Thank you for the help.

Rc man

Site Experience Feedback

Oct 11, 2024

I have no problem

Online Shopper

Site Experience Feedback

Oct 11, 2024

it ok

Mike

Site Experience Feedback

Oct 11, 2024

The transaction went very smooth now waiting on the racetrack my grandson and myself are excited and waiting