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Tower Hobbies Reviews - 4,465 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 21 - 40 of 4,465

cc

Site Experience Feedback

Nov 25, 2024

Why are so many Dle items backo

steve

Site Experience Feedback

Nov 25, 2024

wish there was better black Friday deal as in % off entire order also

Ricky Roy

Site Experience Feedback

Nov 25, 2024

Just browsing your website I learned a bunch about paint types

Hex

Site Experience Feedback

Nov 25, 2024

Good experience

Rimfire

Site Experience Feedback

Nov 25, 2024

Just getting back into the hobby after a ten year hiatus. Tower used to be my go to dealer and it seems to be even better.

Scotty G

Site Experience Feedback

Nov 25, 2024

Highly satisfied.

rew

Site Experience Feedback

Nov 24, 2024

good--a little curmugdeonly on my billing address

Mr Right

Site Experience Feedback

Nov 24, 2024

Quick and easy

tiny

Site Experience Feedback

Nov 24, 2024

good deal on what I ordered

Bk

Site Experience Feedback

Nov 24, 2024

Overall good. Good sales. Good products. No complaints.

Ed

Site Experience Feedback

Nov 24, 2024

Website generally good and easy to use except it's annoying trying to return to original page after looking at options.

will

Site Experience Feedback

Nov 14, 2024

Found what I was loking for .


Post-Delivery Feedback

Nov 24, 2024

Nice airplane

Robert

Site Experience Feedback

Nov 24, 2024

complete selection to choose from , I thought that the rewards points would be added to this order after entering card information

RC

Site Experience Feedback

Nov 24, 2024

SEND MORE COUPON CODE TO BUYER

Mrmiata

Site Experience Feedback

Nov 24, 2024

Just browsing around and noticed the markdown sale, too good a price to pass up on this item

Action

Site Experience Feedback

Nov 24, 2024

Good

Putt

Site Experience Feedback

Nov 24, 2024

Everything was great

Online Shopper

Site Experience Feedback

Nov 13, 2024

Website could be more user friendly


Post-Delivery Feedback

Nov 24, 2024

Website could be easier to order

WillieB

Site Experience Feedback

Nov 15, 2024

It was good


Post-Delivery Feedback

Nov 24, 2024

Good stuff.

Mike

Post-Delivery Feedback

Nov 24, 2024

Delivery was delayed 3 days. Tried to call about the delay and could not get through.