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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 28, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 541 - 560 of 4,451

Robobuilder

Site Experience Feedback

Oct 17, 2024

Website is user friendly. Ordering and checkout is quick and easy.

Heathbar

Site Experience Feedback

Oct 17, 2024

I am having trouble getting the October promo code to work on my other purchase.

SharkBite

Site Experience Feedback

Oct 17, 2024

I think it is always a positive experience with TH. Today was no exception. I had received two of three boxes I ordered and was looking for the third. Your guy found it enroute to me. I then bought myself, my grandson, and my SIL a little cub to fly around.

tvman

Site Experience Feedback

Oct 17, 2024

good no extra content just business

Shawn

Site Experience Feedback

Oct 16, 2024

I love the rewards program and availability of coupons, even if it its a few bucks off.

Carver2

Site Experience Feedback

Oct 16, 2024

Items were easy to find with quick check out.

Coach Joe

Site Experience Feedback

Oct 16, 2024

Anxious to get my helicopter

Lundo

Site Experience Feedback

Oct 16, 2024

I had an excellent experience with Tower Hobbies' website. I have purchased items from Tower Hobbies in the past and always had a good experience. I can't think of any bad things to say about my experience.

Bob

Site Experience Feedback

Oct 16, 2024

Perfect

Online Shopper

Site Experience Feedback

Oct 16, 2024

Easy and smooth

F14tomcat

Site Experience Feedback

Oct 15, 2024

Website is easy to navigate,ordering is quick and easy prices fair for the quality of the product have ordered from here for the first time about a week ago received order in 4 days so shipping is fast too

DavidWW1

Site Experience Feedback

Oct 15, 2024

I found exactly what I was looking for, and with the sales coupon, it was a great price. I had some difficulty checking out using PayPal. I'm not sure if it was an issue with your site or with PayPal. I was finally able to complete my purchase and I am now anxiously waiting for my product to arrive.

Dean

Site Experience Feedback

Oct 15, 2024

All was well. Would like to have narrowed down the propeller search i.e. size / blades electric / gas

Rodney

Site Experience Feedback

Oct 07, 2024

Always a drama free experience ordering from Tower Hobbies.


Post-Delivery Feedback

Oct 15, 2024

Purchasing from Tower Hobbies is never problematic.

Juiceman

Site Experience Feedback

Oct 15, 2024

I like how easy it is to navigate through this website. Pricing seems to be comparable to other websites.

matturan

Site Experience Feedback

Oct 14, 2024

N/A

DavidWW1

Site Experience Feedback

Oct 14, 2024

I found exactly what I was looking for, and with the sale price I received a great deal. I had some difficulty checking out using PayPal, but I'm not sure that the Tower Hobbies site caused the problem, or if it was PayPal. I was eventually able to submit my order, and I am looking forward to receiving the product that I ordered.

Jymkym1

Site Experience Feedback

Oct 14, 2024

Overall I am very satisfied with my purchases.

Sara

Site Experience Feedback

Oct 14, 2024

Getting to the product was very slow on the website. It seemed like it wasn’t responding but the checkout process was fine so it was fibd

Chris

Site Experience Feedback

Oct 14, 2024

Excellent