Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 541 - 560 of 4,451
Robobuilder
Site Experience Feedback
Oct 17, 2024
Website is user friendly. Ordering and checkout is quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Heathbar
Site Experience Feedback
Oct 17, 2024
I am having trouble getting the October promo code to work on my other purchase.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
SharkBite
Site Experience Feedback
Oct 17, 2024
I think it is always a positive experience with TH. Today was no exception. I had received two of three boxes I ordered and was looking for the third. Your guy found it enroute to me. I then bought myself, my grandson, and my SIL a little cub to fly around.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tvman
Site Experience Feedback
Oct 17, 2024
good no extra content just business
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shawn
Site Experience Feedback
Oct 16, 2024
I love the rewards program and availability of coupons, even if it its a few bucks off.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Carver2
Site Experience Feedback
Oct 16, 2024
Items were easy to find with quick check out.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Coach Joe
Site Experience Feedback
Oct 16, 2024
Anxious to get my helicopter
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lundo
Site Experience Feedback
Oct 16, 2024
I had an excellent experience with Tower Hobbies' website. I have purchased items from Tower Hobbies in the past and always had a good experience. I can't think of any bad things to say about my experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Oct 16, 2024
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 16, 2024
Easy and smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
F14tomcat
Site Experience Feedback
Oct 15, 2024
Website is easy to navigate,ordering is quick and easy prices fair for the quality of the product have ordered from here for the first time about a week ago received order in 4 days so shipping is fast too
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DavidWW1
Site Experience Feedback
Oct 15, 2024
I found exactly what I was looking for, and with the sales coupon, it was a great price. I had some difficulty checking out using PayPal. I'm not sure if it was an issue with your site or with PayPal. I was finally able to complete my purchase and I am now anxiously waiting for my product to arrive.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dean
Site Experience Feedback
Oct 15, 2024
All was well. Would like to have narrowed down the propeller search i.e. size / blades electric / gas
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rodney
Site Experience Feedback
Oct 07, 2024
Always a drama free experience ordering from Tower Hobbies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rodney
Post-Delivery Feedback
Oct 15, 2024
Purchasing from Tower Hobbies is never problematic.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Juiceman
Site Experience Feedback
Oct 15, 2024
I like how easy it is to navigate through this website. Pricing seems to be comparable to other websites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
matturan
Site Experience Feedback
Oct 14, 2024
N/A
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DavidWW1
Site Experience Feedback
Oct 14, 2024
I found exactly what I was looking for, and with the sale price I received a great deal. I had some difficulty checking out using PayPal, but I'm not sure that the Tower Hobbies site caused the problem, or if it was PayPal. I was eventually able to submit my order, and I am looking forward to receiving the product that I ordered.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jymkym1
Site Experience Feedback
Oct 14, 2024
Overall I am very satisfied with my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sara
Site Experience Feedback
Oct 14, 2024
Getting to the product was very slow on the website. It seemed like it wasn’t responding but the checkout process was fine so it was fibd
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Oct 14, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »