Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 521 - 540 of 4,451
Phat Thumbs
Site Experience Feedback
Oct 19, 2024
Site is designed nice, but very difficult to search for small items. For instance, when doing a search for 4-40 bolts, I found a limited selection- after viewing my Dubro catalog, I search Dubro 314 and the item I wanted was in stock- but not listed in the general search. When I search for "tailwheel" I see all kinds of tailwheels specific to various models, but have to hunt for a simple tailwheel that any model builder would want. Much information on items is not correct- for instance, a Dubro tailwheel bracket #376 has an axle diameter of 3/32" whereas your site say 1/16"- this can make a big difference and disrupt a model builder. C'mon folks, find somebody that knows the hobby to write the search engine and specifications! Pretty sad!
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Jeff
Site Experience Feedback
Oct 11, 2024
The overall shopping experience was great, but a little annoying that you have to enter your email several times instead of just once.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeff
Post-Delivery Feedback
Oct 19, 2024
The item arrived faster than expected which was great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mike
Site Experience Feedback
Oct 10, 2024
Website is easy to use. I have been shopping Tower hobbies fo many years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Post-Delivery Feedback
Oct 19, 2024
Tower has a wide variety of products and parts to choose from. I have shopped Tower for many years and will continue to do so. I would highly recommend them to anyone looking for their hobby needs.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mr. Kitty
Site Experience Feedback
Oct 19, 2024
Good - The search function and results were among my biggest reasons for purchasing with you. I could find what I was looking for and preview the results easily. Could Be Better - an easier way to find the complete range of a certain topic. Specifically, I was looking for Tamiya Lacquer paints in 10ml jars. Having a color chart of possibilities when looking at a single product, as well as a way to access those other possibilities easily, would make the process much better. As it turned out, I found a color chart elsewhere (another website) and had to bounce back and forth to your site to find the matches to what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
F4sup
Site Experience Feedback
Oct 11, 2024
Seamless. 10% coupon is a hit!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big guy
Site Experience Feedback
Oct 18, 2024
Nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 07, 2024
Use a different shipping company than FedEx and you will get way more business from abroad. Being charged a $115 brokerage fee on top of the shipping that is charged on checkout is unacceptable!
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 18, 2024
Products are excellent, need to change the international shipping company as FedEx is extremely expensive and the worst shipping company in North America
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Randy
Site Experience Feedback
Oct 18, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Oct 18, 2024
The parts I was looking for were rather lengthy in the search, but you had them and not one Hobby store in my area carries them.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Post-Delivery Feedback
Oct 18, 2024
Still waiting for a new order number and track # after talking with support. 2 items from one location. Still waiting for Sullivan 4/40 Golden Rods
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 1
- Customer Support: 4
- Full ratings for this review »
ValentineDon
Site Experience Feedback
Oct 18, 2024
Quick and easy purchase, site is super user friendly and informative!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Geneo
Site Experience Feedback
Oct 18, 2024
Would like to see more parts available for planes purchased in the past
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Gimp
Site Experience Feedback
Oct 03, 2024
Ok
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 18, 2024
easy to find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aj
Site Experience Feedback
Oct 18, 2024
Fun times
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 18, 2024
Found most of what I wanted. I think Tower Hobbies had a better selection of what I need as a builder before Horizon took it over. Now I often need to seek products at other sites.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 17, 2024
It was pretty good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rocky
Site Experience Feedback
Oct 17, 2024
Easy ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Michael
Site Experience Feedback
Sep 29, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Michael
Post-Delivery Feedback
Oct 17, 2024
Very happy. Will be ordering again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Satisfied
Site Experience Feedback
Oct 17, 2024
I like how some items that require other parts, it has suggested items for that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »