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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 521 - 540 of 4,451

Phat Thumbs

Site Experience Feedback

Oct 19, 2024

Site is designed nice, but very difficult to search for small items. For instance, when doing a search for 4-40 bolts, I found a limited selection- after viewing my Dubro catalog, I search Dubro 314 and the item I wanted was in stock- but not listed in the general search. When I search for "tailwheel" I see all kinds of tailwheels specific to various models, but have to hunt for a simple tailwheel that any model builder would want. Much information on items is not correct- for instance, a Dubro tailwheel bracket #376 has an axle diameter of 3/32" whereas your site say 1/16"- this can make a big difference and disrupt a model builder. C'mon folks, find somebody that knows the hobby to write the search engine and specifications! Pretty sad!

Jeff

Site Experience Feedback

Oct 11, 2024

The overall shopping experience was great, but a little annoying that you have to enter your email several times instead of just once.


Post-Delivery Feedback

Oct 19, 2024

The item arrived faster than expected which was great

Mike

Site Experience Feedback

Oct 10, 2024

Website is easy to use. I have been shopping Tower hobbies fo many years


Post-Delivery Feedback

Oct 19, 2024

Tower has a wide variety of products and parts to choose from. I have shopped Tower for many years and will continue to do so. I would highly recommend them to anyone looking for their hobby needs.

Mr. Kitty

Site Experience Feedback

Oct 19, 2024

Good - The search function and results were among my biggest reasons for purchasing with you. I could find what I was looking for and preview the results easily. Could Be Better - an easier way to find the complete range of a certain topic. Specifically, I was looking for Tamiya Lacquer paints in 10ml jars. Having a color chart of possibilities when looking at a single product, as well as a way to access those other possibilities easily, would make the process much better. As it turned out, I found a color chart elsewhere (another website) and had to bounce back and forth to your site to find the matches to what I was looking for.

F4sup

Site Experience Feedback

Oct 11, 2024

Seamless. 10% coupon is a hit!

Big guy

Site Experience Feedback

Oct 18, 2024

Nice.

Online Shopper

Site Experience Feedback

Oct 07, 2024

Use a different shipping company than FedEx and you will get way more business from abroad. Being charged a $115 brokerage fee on top of the shipping that is charged on checkout is unacceptable!


Post-Delivery Feedback

Oct 18, 2024

Products are excellent, need to change the international shipping company as FedEx is extremely expensive and the worst shipping company in North America

Randy

Site Experience Feedback

Oct 18, 2024

Excellent

Sam

Site Experience Feedback

Oct 18, 2024

The parts I was looking for were rather lengthy in the search, but you had them and not one Hobby store in my area carries them.

Mike

Post-Delivery Feedback

Oct 18, 2024

Still waiting for a new order number and track # after talking with support. 2 items from one location. Still waiting for Sullivan 4/40 Golden Rods

ValentineDon

Site Experience Feedback

Oct 18, 2024

Quick and easy purchase, site is super user friendly and informative!

Geneo

Site Experience Feedback

Oct 18, 2024

Would like to see more parts available for planes purchased in the past

Gimp

Site Experience Feedback

Oct 03, 2024

Ok

Online Shopper

Site Experience Feedback

Oct 18, 2024

easy to find what I was looking for

Aj

Site Experience Feedback

Oct 18, 2024

Fun times

Online Shopper

Site Experience Feedback

Oct 18, 2024

Found most of what I wanted. I think Tower Hobbies had a better selection of what I need as a builder before Horizon took it over. Now I often need to seek products at other sites.

Online Shopper

Site Experience Feedback

Oct 17, 2024

It was pretty good

Rocky

Site Experience Feedback

Oct 17, 2024

Easy ordering

Michael

Site Experience Feedback

Sep 29, 2024

Very good


Post-Delivery Feedback

Oct 17, 2024

Very happy. Will be ordering again.

Satisfied

Site Experience Feedback

Oct 17, 2024

I like how some items that require other parts, it has suggested items for that.