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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 501 - 520 of 4,451

Tim

Site Experience Feedback

Oct 21, 2024

Good as always

Speed Bump

Site Experience Feedback

Oct 06, 2024

I checked prices with another on line supplier and found Tower prices were better especially less freight cost.


Post-Delivery Feedback

Oct 21, 2024

Took advantage of the 20% off sale on Spektrum batteries.

Online Shopper

Site Experience Feedback

Oct 21, 2024

Tower Hobbies web site is easy to use and clearly describes its products.

Chris

Site Experience Feedback

Oct 21, 2024

I only found the batteries I was looking for when I clicked the planes i have and selected the battery options from there. When I started off with the "Battery" category, it indicated the batteries I wanted were not available. Dumb .

Bear

Site Experience Feedback

Sep 29, 2024

Everything went good


Post-Delivery Feedback

Oct 21, 2024

My experience with our hobbies safe. Very fast delivery ride within good condition would definitely recommend it to friends and family

1 dutchman

Site Experience Feedback

Oct 21, 2024

I have been doing business with tower hobbies for over 50 years. Have always been treated with respect. In the last year or so they have gotten their act together and customer service has been restored the way it should be.

Online Shopper

Site Experience Feedback

Oct 09, 2024

Very satisfied. Had an incident with faulty equipment a couple weeks ago and they went over and above to resolve the issue.

Electroman

Site Experience Feedback

Oct 21, 2024

Great first time experience with Tower Hobby. AAA+

Miggy

Site Experience Feedback

Oct 20, 2024

Website is easy to navigate. Love all the options. I really like how the site offers batteries and chargers with your kit.

Bad Attitude

Site Experience Feedback

Sep 29, 2024

Easy to use and quick


Post-Delivery Feedback

Oct 20, 2024

Quality, easy to use websight

Big C

Site Experience Feedback

Oct 20, 2024

The model look very good Authentic

Greywolf14

Site Experience Feedback

Oct 07, 2024

I've been using tower since 84. Always good service and quality products.

Brain

Site Experience Feedback

Oct 20, 2024

Easy to find what I needed.

Mr. Fly Guy

Site Experience Feedback

Oct 20, 2024

I have no complaints it is a great web site for hobby supplies and shipping is very timely

JK

Site Experience Feedback

Oct 19, 2024

Haven’t ordered from them in quite sometime. Still seems as though they are a great place to order parts from.

Invader

Site Experience Feedback

Oct 19, 2024

Excellent as always.

Ledgemann

Site Experience Feedback

Oct 19, 2024

the AI chatbot is a waste of time

Jim

Site Experience Feedback

Oct 19, 2024

Everything is good except trying to figure out what battery connectors work with the model and charger I ordered

Cpee

Site Experience Feedback

Oct 19, 2024

Availability price

Slider

Site Experience Feedback

Oct 06, 2024

N/A


Post-Delivery Feedback

Oct 19, 2024

In the past i have ordered about three RC trucks from you guys and I have had no complaints .