Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 501 - 520 of 4,451
Tim
Site Experience Feedback
Oct 21, 2024
Good as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Speed Bump
Site Experience Feedback
Oct 06, 2024
I checked prices with another on line supplier and found Tower prices were better especially less freight cost.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Speed Bump
Post-Delivery Feedback
Oct 21, 2024
Took advantage of the 20% off sale on Spektrum batteries.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 21, 2024
Tower Hobbies web site is easy to use and clearly describes its products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Oct 21, 2024
I only found the batteries I was looking for when I clicked the planes i have and selected the battery options from there. When I started off with the "Battery" category, it indicated the batteries I wanted were not available. Dumb .
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Bear
Site Experience Feedback
Sep 29, 2024
Everything went good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bear
Post-Delivery Feedback
Oct 21, 2024
My experience with our hobbies safe. Very fast delivery ride within good condition would definitely recommend it to friends and family
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
1 dutchman
Site Experience Feedback
Oct 21, 2024
I have been doing business with tower hobbies for over 50 years. Have always been treated with respect. In the last year or so they have gotten their act together and customer service has been restored the way it should be.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 09, 2024
Very satisfied. Had an incident with faulty equipment a couple weeks ago and they went over and above to resolve the issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Electroman
Site Experience Feedback
Oct 21, 2024
Great first time experience with Tower Hobby. AAA+
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Miggy
Site Experience Feedback
Oct 20, 2024
Website is easy to navigate. Love all the options. I really like how the site offers batteries and chargers with your kit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bad Attitude
Site Experience Feedback
Sep 29, 2024
Easy to use and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bad Attitude
Post-Delivery Feedback
Oct 20, 2024
Quality, easy to use websight
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Big C
Site Experience Feedback
Oct 20, 2024
The model look very good Authentic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Greywolf14
Site Experience Feedback
Oct 07, 2024
I've been using tower since 84. Always good service and quality products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Brain
Site Experience Feedback
Oct 20, 2024
Easy to find what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr. Fly Guy
Site Experience Feedback
Oct 20, 2024
I have no complaints it is a great web site for hobby supplies and shipping is very timely
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JK
Site Experience Feedback
Oct 19, 2024
Haven’t ordered from them in quite sometime. Still seems as though they are a great place to order parts from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Invader
Site Experience Feedback
Oct 19, 2024
Excellent as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ledgemann
Site Experience Feedback
Oct 19, 2024
the AI chatbot is a waste of time
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Jim
Site Experience Feedback
Oct 19, 2024
Everything is good except trying to figure out what battery connectors work with the model and charger I ordered
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cpee
Site Experience Feedback
Oct 19, 2024
Availability price
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Slider
Site Experience Feedback
Oct 06, 2024
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Slider
Post-Delivery Feedback
Oct 19, 2024
In the past i have ordered about three RC trucks from you guys and I have had no complaints .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »