Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 481 - 500 of 4,451
kscwv
Site Experience Feedback
Oct 24, 2024
I saw a new item available for preorder and besides manufacture website, TH was only place to preorder. So I did.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ
Site Experience Feedback
Oct 24, 2024
Easy to find and order
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 23, 2024
Easy, peasy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MikeyRC
Site Experience Feedback
Oct 23, 2024
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bc
Post-Delivery Feedback
Oct 23, 2024
Product was what was needed. Product was wrapped well to prevent breakage! Shipped quickly
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jeremyowens40
Site Experience Feedback
Oct 23, 2024
Great experience as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jonathan
Post-Delivery Feedback
Oct 23, 2024
Recently, I purchased an airframe from tower hobbies. It came a couple days before scheduled which was amazing! It also arrived in very nice packaging and was in perfect condition. I would highly recommend tower hobbies to anyone!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 22, 2024
hard to find what your looking for. I did not get a answer the last time I ask an answer on line. If you want to be the best hobby supplier, go back to phone customer service your on line chat sucks really bad. Feed back is not about this purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
vbninja
Site Experience Feedback
Oct 22, 2024
Easy to navigate and understand. Sometimes the boxes wouldn't accept any data. Had to re-enter several times before it finall took.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cowboy
Site Experience Feedback
Oct 22, 2024
wish you would change records to address i have uded last 20 times
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BV
Site Experience Feedback
Oct 22, 2024
Tower Hobbies is always a positive shopping experience. Hard to find items are always here to order if needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 19, 2024
Had a problem with checkout along the lines of "technical error on our end, please try again." Tried again from a different device and was able to check out
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
jim
Site Experience Feedback
Oct 22, 2024
I was customer for many years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Captdanno
Site Experience Feedback
Oct 22, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gemini58
Site Experience Feedback
Oct 21, 2024
Great transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Haggler57
Site Experience Feedback
Oct 21, 2024
Very good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nicolascolombia
Site Experience Feedback
Oct 07, 2024
25 years ago I purchased from you for me. Today I bought stuff for my son and I still can’t pay with an international credit card … this needs to change , I was about to buy in amazon but someone lent me their American card . If only I could use the PayPal option , but it doesn’t work because it asks me for an American billing address so it’s not correctly set up. If I want to pay with PayPal I shooudnt need to add my billing info …
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nicolascolombia
Post-Delivery Feedback
Oct 21, 2024
I tried to contact customer support but never got email or call . You guys should also add a whatsapp contact number . I’ve been customer since 30 years … but I’m international and only use whatsapp number …
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 2
- Full ratings for this review »
Brian
Site Experience Feedback
Oct 21, 2024
I tried to buy several DLE 85 parts some were in stock but the ignition was not, that’s the one I wanted most. Also was unable to use my points at purchase
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
kyminer
Site Experience Feedback
Oct 21, 2024
really nice and updated website. good parts supply instock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Soldier
Site Experience Feedback
Oct 21, 2024
So far it has been a very good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »