Home > Toys & Video Games > Tower Hobbies

Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 481 - 500 of 4,451

kscwv

Site Experience Feedback

Oct 24, 2024

I saw a new item available for preorder and besides manufacture website, TH was only place to preorder. So I did.

DJ

Site Experience Feedback

Oct 24, 2024

Easy to find and order

Online Shopper

Site Experience Feedback

Oct 23, 2024

Easy, peasy

MikeyRC

Site Experience Feedback

Oct 23, 2024

Great!

Bc

Post-Delivery Feedback

Oct 23, 2024

Product was what was needed. Product was wrapped well to prevent breakage! Shipped quickly

Jeremyowens40

Site Experience Feedback

Oct 23, 2024

Great experience as always

Jonathan

Post-Delivery Feedback

Oct 23, 2024

Recently, I purchased an airframe from tower hobbies. It came a couple days before scheduled which was amazing! It also arrived in very nice packaging and was in perfect condition. I would highly recommend tower hobbies to anyone!

Online Shopper

Site Experience Feedback

Oct 22, 2024

hard to find what your looking for. I did not get a answer the last time I ask an answer on line. If you want to be the best hobby supplier, go back to phone customer service your on line chat sucks really bad. Feed back is not about this purchase

vbninja

Site Experience Feedback

Oct 22, 2024

Easy to navigate and understand. Sometimes the boxes wouldn't accept any data. Had to re-enter several times before it finall took.

cowboy

Site Experience Feedback

Oct 22, 2024

wish you would change records to address i have uded last 20 times

BV

Site Experience Feedback

Oct 22, 2024

Tower Hobbies is always a positive shopping experience. Hard to find items are always here to order if needed.

Online Shopper

Site Experience Feedback

Oct 19, 2024

Had a problem with checkout along the lines of "technical error on our end, please try again." Tried again from a different device and was able to check out

jim

Site Experience Feedback

Oct 22, 2024

I was customer for many years.

Captdanno

Site Experience Feedback

Oct 22, 2024

Good

Gemini58

Site Experience Feedback

Oct 21, 2024

Great transaction

Haggler57

Site Experience Feedback

Oct 21, 2024

Very good website

Nicolascolombia

Site Experience Feedback

Oct 07, 2024

25 years ago I purchased from you for me. Today I bought stuff for my son and I still can’t pay with an international credit card … this needs to change , I was about to buy in amazon but someone lent me their American card . If only I could use the PayPal option , but it doesn’t work because it asks me for an American billing address so it’s not correctly set up. If I want to pay with PayPal I shooudnt need to add my billing info …


Post-Delivery Feedback

Oct 21, 2024

I tried to contact customer support but never got email or call . You guys should also add a whatsapp contact number . I’ve been customer since 30 years … but I’m international and only use whatsapp number …

Brian

Site Experience Feedback

Oct 21, 2024

I tried to buy several DLE 85 parts some were in stock but the ignition was not, that’s the one I wanted most. Also was unable to use my points at purchase

kyminer

Site Experience Feedback

Oct 21, 2024

really nice and updated website. good parts supply instock

Soldier

Site Experience Feedback

Oct 21, 2024

So far it has been a very good experience.