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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 461 - 480 of 4,451

Retrievals11

Site Experience Feedback

Oct 25, 2024

Your site is very slow. Other than being really slow, Tower is always the best

Online Shopper

Site Experience Feedback

Oct 25, 2024

Smooth transaction

Online Shopper

Post-Delivery Feedback

Oct 25, 2024

Working with Horizon Hobby . So far the Evolution doesn’t work

ThisGuy

Site Experience Feedback

Oct 25, 2024

Found what I wanted at great price!

Turtle Rc

Site Experience Feedback

Oct 25, 2024

Easy to navigate. Great deals

Dwarf Mongoose

Site Experience Feedback

Oct 25, 2024

Yogurt is the number best food I goes straight to you stomach and makes you legendary.

CML

Site Experience Feedback

Oct 25, 2024

Easy to purchase. Clear steps, quick follow through.

IonTCraw

Site Experience Feedback

Oct 25, 2024

Similar items showed up on multiple pages. I'm not sure if the item listings are randomized instead of purposely placed. The website is also usually slower than most other websites I visit. Would still recommend to friends for getting parts.

Mr. Workbench

Site Experience Feedback

Oct 25, 2024

Easy to navigate and find products

Jeffey

Site Experience Feedback

Oct 25, 2024

I like that I was able to use my discount coupon

Double D

Site Experience Feedback

Oct 25, 2024

Today's buying experience was great, bought a plane repair part with ease and at a great price. Thanks Tower

Nick

Site Experience Feedback

Oct 25, 2024

The website is setup well

Biff

Site Experience Feedback

Oct 25, 2024

ty very much great experiance

Online Shopper

Site Experience Feedback

Oct 25, 2024

Great

Online Shopper

Site Experience Feedback

Oct 24, 2024

Love this place all my life . Over 50 years buying from here.

chief

Site Experience Feedback

Oct 24, 2024

no problems today

Online Shopper

Site Experience Feedback

Oct 24, 2024

check out as usual a mess

Online Shopper

Site Experience Feedback

Oct 24, 2024

Easy to use

F1larry

Site Experience Feedback

Oct 24, 2024

Unfortunately I had to cancel a preorder because the cc it was purchased with was compromised and canceled. I had to reorder it with a new cc and lost the discount I received on the original order because customer service couldn’t just update the credit card number.

James

Site Experience Feedback

Oct 24, 2024

Web site difficult to use