Home > Toys & Video Games > Tower Hobbies

Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 441 - 460 of 4,451

rjbour9912

Site Experience Feedback

Oct 27, 2024

I was easily able to locate my product and check out.

10 %

Site Experience Feedback

Oct 27, 2024

I did not receive my 10% off my order

Returning customer

Site Experience Feedback

Oct 27, 2024

Cookie notification obscured the item comparison tool. Otherwise an intuitive experience.

James

Site Experience Feedback

Oct 18, 2024

A family member recommended this shop and I am not disappointed.


Post-Delivery Feedback

Oct 27, 2024

I got a great deal on exactly what I wanted. I will definitely be shopping again.

Shorething

Site Experience Feedback

Oct 27, 2024

Easy as always I Ana club member and appreciate the discounts.

whitey

Site Experience Feedback

Oct 27, 2024

great easy to understand.

Jimmy jones

Site Experience Feedback

Oct 27, 2024

Great sale

Golf cart Willie

Site Experience Feedback

Oct 26, 2024

Just upgraded my account to super saver because I’m considering buying other items

Jon

Site Experience Feedback

Oct 26, 2024

Items are sometimes hard to find?

Tennpat57

Site Experience Feedback

Oct 26, 2024

Good experience.

Bigdog1958

Site Experience Feedback

Oct 26, 2024

A1

Online Shopper

Site Experience Feedback

Oct 26, 2024

Couldn’t ackoder Futaba s148 servos using PayPal…. Delivery date from Futaba to Tower hobbies is always a few days away since Aug 15 when I first attempted to order….What’s really going on? Doesn’t make sense.

ting

Site Experience Feedback

Oct 26, 2024

need early black friday sale!

Online Shopper

Site Experience Feedback

Oct 26, 2024

good

Gasbug

Site Experience Feedback

Oct 26, 2024

everything went great.

Blupast

Site Experience Feedback

Oct 26, 2024

I've always had good experiences with Tower Hobbies. Living in a very rural area, it's great to have Tower Hobbies to order items from, otherwise I would have to drive long distances to a business that carries the item(s) I'm looking for.

Lord Slytherin

Site Experience Feedback

Oct 26, 2024

Easy to navigate, nothing negative to report.

Mark

Site Experience Feedback

Oct 16, 2024

Love the Spektrum product! Love the Spektrum sale and also the Tower Hobbies loyalty member discount. Thanks


Post-Delivery Feedback

Oct 26, 2024

Easy and nice transaction. Excellent discount thanks

Tony

Site Experience Feedback

Oct 15, 2024

I often read my emails every day and then enjoy those some tower hobbies sum I put on my wish list, some I just go ahead and purchase… Like I say, I always make sure I check to make sure I’m getting the best deal and generally I do…

TonyH

Site Experience Feedback

Oct 25, 2024

It was all good. I really liked the clearance priced items